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Chrysler Pacifica Prices Paid and Buying Experience

840 messages,  Last post on Nov 24, 2009 at 6:21 PM

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What is this discussion about? Chrysler Pacifica, Wagon, SUV

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#348 of 840 Sour GRapes? by atxboy May 17, 2004 (6:28 am)
Sour grapes? No, how about a response to poor customer service. You may have gotten a good deal with your car but I did not like how I was treated at the dealership I dealt with. As for going to the Accord-I have a 2 door Accord now that has been trouble free and a joy to drive. I was originally considering an Accord sedan when I saw the rebates on the Pacifica. Agreed it's a nice car but it is sluggish and it's a Chrysler (more prone to recall and problems than a Honda and lower resale value). That said, after dealing with this dealership I've decided to do what most consumers should, spend my money elsewhere and with a different product. My wife has a new Toyota 4Runner so I didn't have to buy a bigger vehicle-thus, the Accord will suit me just fine. Again, glad you worked yours out but don't you dare refer to my reaction as sour grapes. It's called consumer choice and a response to poor service and a failure to abide by an offer.
#349 of 840 by bjbird2 May 17, 2004 (12:36 pm)
Chrysler is not losing money. they're actually one of the bright spots in the DC "partnership". The new models (Pacifica, Crossfire, 300, PT convertible) are selling relatively well. The dealers can't keep the 300's on the lot, a similar situation to the PT when it was introduced.
#350 of 840 atxboy by ruski May 17, 2004 (1:44 pm)
so again, why were you looking at a Pacifica? Just to find something negative to post about it?   I mean you don't need another SUV-like vehicle because your wife already has a 4-runner. And you want something small and somewhat quick, like your Accord.   It sounds like you arrived to the Chrysler dealer with prejudice.
#351 of 840 ruski by atxboy May 17, 2004 (7:02 pm)
You aren't obviously paying attention or don't read very well-I went in to buy the vehicle. it was only after getting screwed around by the dealership that I decided it wasn't worth the hassle. Again, if I don't believe a business has treated me fairly as a customer, then I go somewhere else. Since the PAcifica wasn't a "gotta have or I'll die vehicle" then it was very easy for me to go buy a top of the line Accord without the hassle I got at Chrysler. We have since talked to general mgr of the dealership who has apologized profusely and offered to make it up to us. Nonetheless, as I said originally, treat me badly as a customer and I spend my money elsewhere. That's all my post was about-bad customer service by a Chrysler dealership. If you happen to read the road test about the PAcifica you'd notice that they also experienced poor customer service. Hopefully it's not a widespread issue for Chrysler dealerships. Best of luck to you PAcifica owners who had a good experience but I will not be driving a Chrysler product anytime in the forseeable future. As for me looking for something negative to post, I have better things to do than simply wait around to post bad things about chrysler. We owned a 99 T&C before trading it last week for the 4Runner. Had nothing but good things to say about it or the dealership we delat with when buying it. But this last experience left a bad taste in my mouth. And unfortunately they pulled this scam on an attorney so right now I'm off to write to the corporate HQ about this matter.
#353 of 840 That letter will show them!!!! by imidazol97 May 18, 2004 (4:16 am)
I'll bet DC headquarters is going to get right on that dealership to straighten out how they negotiate with customers...   They'll probably send an investigator out!!!   Grin.   If you think DC is unresponsive, wait until you have a problem with your Honda!!! Go read the customer service complaints in the various Accord discussions here.
#354 of 840 A great dealer by bjbird2 May 18, 2004 (12:46 pm)
The service I've received at our local Chrysler dealer, Goeke Chrysler in Noblesville Indiana, is better than the service at the local Infiniti dealer, and the VW dealer, all of which I bought cars from. The buying experience was very good at the dealer, and they keep following up with perks like free car washes at the premium local car wash, and free oil changes even though they gave me 3 years of free oil changes when I bought the Pacifica. The dealer also had a premier night for customers when the 300, PT convertible and Crossfire convertible were introduced with live music, food and wine, free newly minted silver coins and 24 hour test drives. Little things, but they all make the experience more enjoyable.
#355 of 840 Not in the USA......but!!!!!! Price Help by therasmus May 20, 2004 (6:21 am)
Hello, I have been living overseas for about 7 years and just recently retired from the Air Force and I am living in Germany. I am looking at buying a new Pacifica and i am getting a quote of $31,348 AWD 2004 model, i also have include smokers package $27.00, Power liftgate $372.00 and Leather interior $829.00. I also would get a $3500 rebate, so all together: $29,076 (minus the rebate), well you think thats what i am getting........wait!! the overseas Army Air Force Exchange car sales is also adding $449.00 for Ziebart "Overseas Vehicle Protection" (What is this??, how much does this cost you guys back in the states??) $680.00 for U.S. Inland Freight Charge (Again, what does your dealership charge??), $195.00 Stock Storage Charge, $175.00 Customer Delivery Charge (Show Car), and on and on and on for a total of $2880.00 So much for my $3500 rebate!!! What a joke. Please give me an idea of what you pay other than just the price of the vehicle. Thank You   Robert Replies to this message: minicoopercat (May 21, 2004 2:31 pm)
#356 of 840 Re: Not in the USA......but!!!!!! Price Help [therasmus #355] by minicoopercat May 21, 2004 (2:31 pm)
Replying to: therasmus (May 20, 2004 6:21 am) Been there--tried that. You don't need the Ziebart Protection, that's a money making add on that buyers in the US probably don't have a clue about. $680 inland charge is about normal. You can probably question the storage charge, not sure about the customer delivery. Probably another money making scheme. Tell them you will clean it yourself. Where's the other $1300? Shipping maybe?
#357 of 840 Sour Grapes...Nah by tfuder May 22, 2004 (7:47 pm)
I have to agree with atxboy... I mean, it'd be different if they just said over the phone "sure, we can do that, come on down!" But he had it in writing, and they still wouldn't honor it?   I'm with you - I'd be shouting it from the rooftops. I sincerely hope it's a single dealership (and I'm sorry this experience has soured you on Chrysler completely). There's an old saying that I always remember when I do business, "If you treat someone well, they will tell 4 people. If you mistreat them, they will tell 10 people." In my experience, the first number only goes up a little when you're treated really well, but the second goes up exponentially when you're treated very badly.   I had a single (very, very) bad experience with J.C. Penny department stores about 8 years ago. I haven't set foot in one, since, and I've asked my wife to not shop there, either (and she usually doesn't, but she wasn't pissed at them as much as I was). I make sure to tell everyone, whenever something regarding the subjects of credit, department stores, or customer service comes up in conversation (like now...haha).   But I must stress, please try to not think bad about the car, the manufacturer, or other dealerships in general, because of the way you were apparently screwed by this one dealership.   L8r

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