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Chrysler Pacifica, Wagon, SUV
#1 of 907 Pacifica Owners: What did you pay?
by Karen@Edmunds HOST
May 27, 2003 (5:30 am)
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#2 of 907 $1,000 Rebate Offer
Jun 09, 2003 (6:46 am)
Question for all you kind folks...
This week, I expect to hear from my dealer about a Pacifica on its way in that meets my specs. We have yet to negotiate the price, since the dealer said he needed to wait on the invoice.
I guess its a good thing I haven't made the deal yet since now there's a $1,000 rebate available.
My question...since I've never done a deal with a rebate before...do I negotiate price first then ask for the rebate, or is the dealer going to assume that part of the rebate is his way of coming down off MSRP?
#3 of 907 Bought w/ Green Sheet
Jun 12, 2003 (7:28 pm)
Paid 31856 for mine, as we're eligible for the employee discount program (known as "Green Sheet"). That saved us about $4500.
Jun 13, 2003 (5:16 am)
Start at dealer invoice, then take off the rebate.
We got ours at invoice, and I am "discussing" the rebate with Chrysler, as they stated up front they would not have rebates on the Pacifica.
Good luck with yours!
#5 of 907 Thanks russklass!
Jun 13, 2003 (5:25 am)
The salesman I have been dealing with just called yesterday to tell me the Pacifica that I was waiting to deal on was just shipped, is due in next week, and he's ready to discuss price.
Before the rebate issue came up, and based posts I've seen, I am determined not to pay over invoice. I'll use the rebate toward my downpayment. I'll let you know how I make out, and hope you get satisfaction on your quest for the $1000.
Thanks for your posts...you've been very helpful!
Jun 13, 2003 (9:55 am)
russklass - any luck with the retroactive rebate? Have you heard from Chrysler? I just sent out the letter today.
Jun 16, 2003 (12:44 am)
I just returned from a week vacation driving from Portland to Reno, up to Lake Tahoe and back to Portland. The Pacifica performed very nicely. However, I was sure ticked off to see Chrysler ads in the local paper offering the $1,000 rebates. There was no reason for me to purchase early. I thought like others that Chrysler was going to make this their flagship vehicle and not offer incentives for awhile. Even the PT cruiser when it first came out didn't have any incentives. I guess that's what poor sales will do though in this economy. I sure wish I had waited now, sure could use the $1,000 and makes me feel like I was misled. Where's the five star customer service?
I'd be real curious on the progress either Russklass or Patty64 are making in trying to get anything from Chrysler. Thanks for your help.
If I don't get anything I'm thinking of sticking lemon stickers all over my car and writing lemon on the windows and parking it right in front of the dealership, which by the way does have available street parking in front of it so I wouldn't be breaking any laws by leaving it there daily.
Sure ruined my vacation and is certainly leaving a bad taste in my mouth regarding the dealership who told me as others that surely no rebates were coming and that Chrysler wants this to be there flagship vehicle along with the upcoming Crossfire and wouldn't settle for any discounting. If anything they should reward the early buyers who have taken the chance on a completely new type of car style especially if they are already lowering the value of my resale by $1,000 probably more in less than a month.
I'll try calling the dealership, incentive lines, customer service and write the letters. I'm curious where Russklass got the address posted on the other board since it isn't any of the ones listed on the Chrysler website for contact information.
Let's hope we see some type of action by Chrysler, but in my opinion we probably won't. Will wait for the day to see a success story posted on the board.
P.S. Saw a whole truckload Cadillac SRX's on the road when driving home. Sure looks similar to the Pacifica with an even higher price tag. Power 3rd row seats would be nice.
Jun 16, 2003 (10:58 am)
As a follow up I called my dealership's manager and inquired on the rebate. He indicated he had no such knowledge of the rebate being eligible for what he called straight Pacifica purchases. He indicated that his literature was a $1,000 rebate for anyone returning any brand of leased vehicle and then purchasing or leasing a Pacifica. This would be different than just going in and purchasing or even trading a car in and purchasing a Pacifica. Chrysler's website to me is a little unclear as to if you really qualify for the rebate on an outright purchase. If anyone has confirmed for sure it is on straight purchases please let me know. Thanks.
Jun 16, 2003 (11:15 am)
I stand corrected. I read the little asterisk fine print on the bottom of the website and it appears the dealer manager is incorrect and that the rebate is available to non Chrysler owners of any competitive vehicle also qualify for the incentive. He gave me the dealership's President's name and I think I'll copy him on any correspondence I send to Chrysler national office. This is really poor that the dealerships aren't even up to speed on their own incentives. I'm hardly impressed with my Chrysler purchasing experience, my first, and I've purchased 4 new cars and 2 used cars and have never had a "bad" feeling about the purchase or deal that I received from the dealer or manufacturer. I guess I can just give the lowest ratings possible on the JD Power survey when it comes out and send that on to Chrysler as well.
Jun 16, 2003 (12:01 pm)
I called both the Incentive Eligibility 800 number and the Customer Assistance 800 number and neither operator knew anything about any Pacifica incentive. I directed them to their own website and directed them to the "Summer Sales Drive" page on Pacifica and they were amazed that they haven't been told of this offer. They asked for my zip code and said I wasn't eligible. I asked for further explanation why if it's on the website that I'm not eligible. They couldn't give me an answer. This is the biggest run around I've ever had with a purchase of a product. Surely Chrysler has failed me in their number one motto listed on their website of "A commitment to Excellence, a Commitment to the Customer."