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Wagons Chrysler Pacifica Chrysler Pacifica Maintenance & Repair Chrysler Pacifica: Problems & Solutions 
2119 messages, Last post on Oct 12, 2006 at 4:26 PM
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Replying to: qbrozen (Aug 31, 2006 9:41 am)
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Replying to: brad18 (Sep 01, 2006 8:32 am) 2035 - Aug 18th - "For the last month I have had repeated failures of the fuel pumps." ... ok, is this repeated failures of the same pump? And now its getting replaced for the first time for $800? Ok, so a part failed. Big deal. It happens. [mind you, i'm just stating my reaction to this first post only, not to your whole situation ... yet] 2064 - Aug 28th - 4th NEW fuel pump. Chrysler will not address the problem (not much here ... what do you mean they won't address it? you called them? what did they say? or are you just referring to a dealer?". You say "its easier for them to keep replacing parts," so I assume you've paid nothing out of pocket and they keep trying to fix it. Yes, in the first post, you said you had to pay, but that was 10 days ago and I, as a reader, should not be expected, nor will I, go back to see if you've posted before with different information. 2069 - Aug 29th - "My dealer would not even let me see a list much less have a copy of it. Come to think of it customer service refused to even discuss the problem once they found I was 3000km past my warranty." Yet more good info. This shows how you've been treated and why you are getting frustrated. This should have been in the first post. 2073 - Aug 30th - "left my wife stranded on a highway" - yet another good bit of info to help explain your frustration. Again, once its all together, I understand why you are upset. Its just too bad I had to do all this work. Here's the thing. You've got one problem. Is it annoying? Yes. Does it sour your owning experience? Obviously. Posting a list of TSBs of which all but one have NOTHING to do with your car is just silly. You obviously did it in some attempt to show that the list proves the car is junk. You then got mad at me for pointing out that all vehicles have TSBs, and even vehicles considered much more reliable than Chrysler have LONGER lists of TSBs. I'm sorry, but that's not being defensive, that is just stating pure fact. So rather than posting a list of TSBs as if this somehow proves all PACs are garbage, simply relay YOUR problem in a coherent and succinct manner and you'll be much more successful in getting your grievance across to the reader. |
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The engine has failed in our brand new Pacifica (3 weeks old, approx 4K miles), and we would be very grateful to anyone who has tips in dealing with Chrysler to get the problem resolved. Specifically, we would like to know - 1) How can you get Chrysler to issue a refund given a severe problem on a new car, and if so, what person do you go to at Chrysler? 2) Do you have any data on the market value of a new car vs. new car with a replaced engine? (ie, will this affect our value in a major way?) 3) Has anyone had a similar major problem, and how did you get it resolved? In our case, we had some chugging / knocking problems at start-up and a slight scree-ing sound from the belt area. Then, while driving along on vacation in Ohio, the belt shredded, got pulled into the crankshaft / timing gears, threw off the timing 6 points and damaged valves and pistons. So far, Chrysler has helped some, but it's been a bit of a run around. The out of town dealer in Ohio was nice, but took 4 days to determine it needed a new engine. Our dealer in Minnesota said they'd do everything possible to help, but so far is waiting for more information before they contact anyone at Chrysler. Chrysler has set up a file and is evaluating the possible refund. Meanwhile, the Ohio dealer has involved the Chrysler District Manager, and appears to be going through the process of installing a new engine. With a post-factory engine job, we're not confident this car will ever work right once they get it "fixed". Given the $ millions Chrysler spends on advertising, it seems like a simple process to refund our money and sell the old car at auction, costing them a $ few thousand at the most. Any ideas on where to go / how to get resolved? Thanks very, very much!
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Where is my post #2085 ? Talking about Chrysler hiding problems they don't want to fix ... does this violate Edmunds policies ? I didn't get an email explaining why my post was deleted. |
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Replying to: captneumo (Sep 02, 2006 10:35 am) |
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Replying to: rodut (Sep 03, 2006 7:45 am) Posts on the suspension clunking have been moved to the new Chrysler Pacifica Suspension Issues discussion where you may continue. Before you post, please check the discussion list for the appropriate discussion. If an issue comes up that we don't have a separate discussion for yet, feel free to create a new one. We're still trying to keep discussions categorized by general type of issue, like the following topics: New Pacifica Owners - Give Us Your Report Chrysler Pacifica: Audio & Entertainment Systems Chrysler Pacifica: MPG-Real World Numbers Chrysler Pacifica: Starting/Stalling Problems Chrysler Pacifica Test Drive - What Did You Think? Chrysler Pacifica NAV System Questions Chrysler Pacifica Suspension Issues to give you an idea of where we're headed. Thanks for you help and understanding as we move the furniture around a bit! 
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Replying to: pf_flyer (Sep 03, 2006 10:46 am) |
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