- #5429 of 5511
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Re: The message I had hoped to never write...... [nvbanker]
by dmathews3
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Aug 26, 2009 (4:53 am)
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Replying to: nvbanker (Aug 25, 2009 4:48 pm)
So Ford is supposed to rectify your goof up. You bought a car at an auction where it is buyer beware and you screwed up. Your a dealer and I'm betting this isn't the first time you have bought other peoples junk. Fix it and get on with life. Being a dealer can't you write off your screw up when you sell it at a loss?
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- #5430 of 5511
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Re: The message I had hoped to never write...... [stephen987]
by akirby
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Aug 26, 2009 (4:54 am)
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Replying to: stephen987 (Aug 26, 2009 4:43 am)
Let's be honest - TSB or no TSB - it's entirely possible this transmission was damaged by the previous owner.
I think nvbanker is just angry that he got burned and once he calms down he'll realize that this really isn't Ford's fault.
Or maybe not. 
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- #5431 of 5511
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Re: The message I had hoped to never write...... [stephen987]
by jeffyscott
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Aug 26, 2009 (5:27 am)
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Replying to: stephen987 (Aug 26, 2009 4:43 am)
Some manufacturers have been known to do "goodwill repairs" to vehicles just out of warranty...
I think they all do that in certain circumstances. But I doubt it is ever done on a car that a dealer bought at auction.
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- #5432 of 5511
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Re: The message I had hoped to never write...... [jeffyscott]
by akirby
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Aug 26, 2009 (5:45 am)
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Replying to: jeffyscott (Aug 26, 2009 5:27 am)
And let's be precise here. Ford does not repair vehicles. They're not allowed to by law. The dealer does the repair and the dealer decides whether to submit it as a warranty claim or not and whether to ask for an AWA (after warranty adjustment). It is then Ford's prerogative whether to approve it or not. Without a dealer asking for a warranty repair or AWA Ford's hands are tied anyway.
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- #5433 of 5511
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Re: The message I had hoped to never write...... [akirby]
by berri
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Aug 26, 2009 (7:54 am)
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Replying to: akirby (Aug 26, 2009 5:45 am)
Besides, if auto companies got generous with out of warranty repairs that would reduce their sale of overpriced extended warranties. It might also encourage buyers to hold on to vehicles longer.
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- #5434 of 5511
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Re: The message I had hoped to never write...... [berri]
by cannon3
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Sep 06, 2009 (2:55 pm)
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Replying to: berri (Aug 26, 2009 7:54 am)
It is amazing how people react when they get burned. I cannot believe this dealer did not have the car checked out before buying it. How do you kow how the car was treated or serviced before? Previous owner could have really abused the vehicle. I now have 45,000 miles on my 06 Fusion V6 SEL and its transmission is fine. I did have it serviced at 30,000 miles. Change oil every 4,000 miles. Air filter every 10,000, on and on... I do prevenative maintanence for a living, maintenace reviews of tools/machines ect. I am a true believer in taking care of your vehicle. Cheaper to do fluid changes/filter changes than to replace a whole engine/transmission.
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- #5435 of 5511
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Re: The message I had hoped to never write...... [cannon3]
by nvbanker
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Sep 11, 2009 (9:31 am)
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Replying to: cannon3 (Sep 06, 2009 2:55 pm)
Well, now that you all completely FLAMED me, and called me everything from stupid to whining, I will complete the story.
First of all, when you buy a car from the auction you cannot try the car out, or check the car out prior to buying it. You rely on the seller to disclose any major defects in the car. Ford Motor Credit is normally very good about this, so you can generally trust them when they sell you a car "green light" which means, the car is guaranteed to be free of major mechanical defects or frame damage. This car was sold to me "green light". This is why I felt cheated, because the car should have been sold "red light" meaning, buyer beware, you take your chances.
It took a month - but Ford is buying the car back from me full refund. I am satisfied, even though it took a month to chase after them to live up to their guarantee. I will continue to buy Fords because they stepped up to help me. Turns out they did care, and they want my continued business. 
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- #5436 of 5511
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Re: The message I had hoped to never write...... [nvbanker]
by blumstein
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Sep 11, 2009 (9:43 am)
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Replying to: nvbanker (Sep 11, 2009 9:31 am)
Ford was good to us when my wife's out-of-warranty Contour would die while driving every 3 months and came up good in their testing. I wouldn't sell it privately knowing it might kill someone so the factory bought it back at a very fair price providing we buy a new Ford or Mercury new car as a replacement. They got lots of loyalty plus they got us singing their praises.
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- #5437 of 5511
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Re: The message I had hoped to never write...... [nvbanker]
by akirby
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Sep 11, 2009 (11:13 am)
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Replying to: nvbanker (Sep 11, 2009 9:31 am)
To be fair, you left out the "green light", "red light" part of the story. Sounds like "green light" is some type of implied warranty.
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- #5438 of 5511
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Re: The message I had hoped to never write...... [akirby]
by dmathews3
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Sep 11, 2009 (11:22 am)
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Replying to: akirby (Sep 11, 2009 11:13 am)
As Paul Harvey used to say, "And Now the rest of the Story" I find it easy to get flamed on these forums but when you leave out half the story you almost invite it.
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