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Sedans Ford Fusion/Mercury Milan Ford Fusion/Mercury Milan
5511 messages, Last post on Nov 11, 2009 at 9:26 AM
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I just bought an 06 Fusion for a friend of mine. I bought it at the auction directly from Ford Motor Credit. The car had 36000 miles on it when I bought it exactly. After 2 weeks, it has 160 more miles on it. The problem is, the transmission is bad - very bad. It slips out of gear whenever it is stressed by any acceleration at all and the engine just spins. You then have to restart the car to re-boot it, and it's ok until you try to give it the gas. I have been to 2 different dealers in Las Vegas. Both have said the identical thing, that they would try to help me had I bought the car from them, but since I did not, there is nothing they can do. Ford is very reticent to fix out of warranty cars, even those only 100 miles out of warranty. I checked, there are TSBs out on this transmission. Ford knows they have a problem, but will not step up and help me. I can understand out of warranty exclusions, and if the car had even 40,000 miles, I would not squawk about it. But 100 miles over is egregious and unconscionable for a manufacture to rest on a technicality like this. I have bought a hundred Fords in my lifetime. I have influenced another hundred friends and family to buy and drive them, and for the most part, I have been pleased with them. I currently drive 3 Fords and have at least 9 friends who do the same due to my direct influence. Ford will lose this battle - not because I will fight them, I will not waste my time. I will fix or sell the car, one or the other. But I will hurt Ford, and I will hurt them badly. They may not notice it, but they will suffer due to this decision. You heard it here first. I will not buy another Ford. And I will do everything I can in my very influential circle of family of friends to see that they do not buy another Ford. I will cost them tens and tens of sales over the rest of my lifetime. Maybe hundreds of sales. If Ford is not interested in my business, past present or future, that is alright with me. They are the losers, and it is sad indeed. 
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Replying to: nvbanker (Aug 25, 2009 3:14 pm) Is that an auction that is aimed at car dealers, rather than retail purchasers?
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Replying to: jeffyscott (Aug 25, 2009 4:05 pm)
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Replying to: nvbanker (Aug 25, 2009 3:14 pm) 2010 Fusion SEL 2.5L FWD Sport Blue Metallic Moon & Tune
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Replying to: nvbanker (Aug 25, 2009 4:48 pm) I'd assume auctions are typically a "buyer beware" type of situation. I think it'd be a different story if you were a retail customer. |
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Replying to: tim156 (Aug 25, 2009 6:11 pm)
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Replying to: nvbanker (Aug 25, 2009 4:48 pm) |
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Replying to: stephen987 (Aug 26, 2009 4:43 am) I think nvbanker is just angry that he got burned and once he calms down he'll realize that this really isn't Ford's fault. Or maybe not. 
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Replying to: stephen987 (Aug 26, 2009 4:43 am) I think they all do that in certain circumstances. But I doubt it is ever done on a car that a dealer bought at auction.
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Replying to: jeffyscott (Aug 26, 2009 5:27 am)
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