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SUVs BMW X3 & X5 BMW X3
3282 messages, Last post on Nov 10, 2009 at 9:07 PM
You are in the BMW X3 & X5 Forum. Your Hosts are steve_ & tidester
Momentum BMW on Katy FWY and Park Ten in Houston, Texas has the worst customer service. I bought a new x3 July 28, 2008 and it has had numerous problems. It has been in the shop 1/5th of the time I have owned it. Every time I take it back in for the same thing, I am told to wait over an hour and then I get a rental car. I was tolerant for my first 5 rentals but not anymore. Since they cannot fix the problem, I would at least expect them to put me in a BMW loaner and not a KIA RIO. Especially when I am paying $581 a month. I called to complain and the service manager chewed me out and then my husband. I did leave a stern and rude message for my service advisor, but I never expected to be yelled at by a manager. I later found out the general manager was in the room when the service manager made the call and saw nothing wrong with the conversation or how I was treated. My car has now been fixed, but I still have not received any apologies. I am disappointed and surprised at what they consider acceptable phone etiquette. Everyone should know about the poor customer service given at Momentum BMW on Katy FWY and Park ten!
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Replying to: ceebs2815 (Jan 26, 2009 11:40 am)
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Replying to: bodble2 (Jan 26, 2009 12:21 pm) And a reminder - you can report on your good and bad dealers with Dealer Ratings and Reviews. |
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I currently drive a 2002 Subaru Forester, and I've seen someone on that board describe it as "not an off-road vehicle, but an any-road vehicle." I think that's an apt phrase. I frequently take it to trailheads and trout streams that are at the end of a few miles of Forest Service gravel roads that don't see a grader but every few years, if that. As I seek a replacement, I'm looking at the X3 (it will also fit into a tight parking situation at work), and like the comfort and performance. Would anyone care to comment on how it performs off the pavement? Thanks. Bob
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Replying to: boba6 (Jan 30, 2009 10:00 am) Our gravel driveway is  1/2 mile long. Our 2004 X3 has plowed through over 10" of snow with no problem. A heavy rain washed over 12" of mud across the road at one point last summer and the X3 again handled it with no drama whatsoever. It was a bear to clean up however; mud was even packed around the front brake calipers...
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Replying to: dr65 (Oct 17, 2008 8:44 am) 
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Replying to: califjohn1 (Jan 30, 2009 3:09 pm) |
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Replying to: roadburner (Jan 31, 2009 11:56 am) Then again, two years will pass pretty fast. |
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Replying to: roadburner (Jan 31, 2009 11:56 am) 
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Replying to: califjohn1 (Jan 30, 2009 3:09 pm) But, for us.. it was an alternative to the new 3-series.... and, an extension of our experience with the old 3-series.. We call that kind of ride, sporty....... which is just the way we like it!  To quote my wife, "I sit up higher and can see over traffic, but it feels just like my last two cars." (both e46s) regards, kyfdx |
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