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Sedans BMW 3-Series BMW 3-Series 2006
6987 messages, Last post on Jun 16, 2008 at 3:14 PM
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Replying to: kbhockey (May 08, 2008 12:00 pm) |
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Is anyone familiar with the clockspring in the steering wheel of the 325i? Does it control the airbag operation? The rest of this post is just a description and heads up on the lousy service offered by Roseville BMW in Roseville, CA. Want to read a dealership horror story? Read on. Bought a used 325i at Roseville BMW. It had only 12,000 miles on it. Had many problems ever since. First, the dealership upgraded the prom on a recall. They must have reset the maintenance interval or something when they did it because they then ignored the first oil change due at around 15,000 miles. Actually didn't do the oil change until about 25,000 miles and only because I pushed them for the oil change. When I complained the service writer gave me a tech bulletin that showed the 325i could go 25,000 miles between oil changes. Problem was the bulletin was in kilometers not miles. 25,000k is about 15,000mi. Complained to the service manager and he responded "So?" I should've taken the hint at that point and switched service shops. Then the speedometer was off by 10%, if I was travelling at 70 the speedometer showed 77mph. I mentioned this to the service writer and he said bmw specs the speedo at 10%. I had to request acton several times before they repaired it at 30,000 miles. Speedometer is still off by 3mph. Verified with radar. Had a problem with the trim on the passenger door show up at about 47,000 miles. BMW techs at Roseville BMW changed the door panel and caused another trim problem with the window switch not meeting the trim. They replaced the door panel another three times, before finally figuring out 10,000 miles and four 70 mile roundtrips later the switch was broken. Probably broken the first time they replaced the panel. I also had an ongoing problem from about 20,000 miles where the steering wheel diag would show the wheel locked and the car would refuse to start. This was with the wheel perfectly straight. Service writer ignored repeated complaints about this because he never saw it happen as it was an intermittent problem. He also never bothered to write up the problem. Had to fight with Roseville BMW to fix this problem. they wanted to charge me $1100 for something that should have been fixed the first time I reported it while the car was still under warranty. They finally agreed to fix it under extended warranty for $100. They had to remove the steering wheel to make the repair in the steering column. A week after they removed and reinstalled the steering wheel the clockspring inside the steering wheel broke. They say it's not their problem, they didn't cause it. The clockspring is a wear item and they will repair it for $1300. I will never buy another car from Roseville BMW. Any future repair work I get done will be done somewhere else. Oh yeah, I went to BMW North America with my complaints and they sided with the dealer. Said the dealer had already done me favors by making repairs out of warranty. Yeah? like what? making me travel 70 miles four times and waste 40 hours of my time to repair a switch that should have been fixed in one hour? Another thing they were good at was telling me the "parts are in, bring in the car for repair." 35 miles and four hours later the story would change. "Uh sorry, we only got some of the parts, you'll have to come back again so we can complete the repair." |
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