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Nissan Murano Maintenance and Repair

2175 messages,  Last post on Nov 19, 2009 at 1:19 PM

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#51 of 2175 by gust334 Apr 22, 2003 (6:19 am)
The question remains... can you open the car with the valet key if you are locked out, ignition on,without triggering the alarm.   Yes
#52 of 2175 Stress Crack Windshield/Fuel Gauge Not Working by jedyejr May 05, 2003 (6:26 am)
It seems that most of the traffic has been positive re: Murano. However, I have had an bad experience. First, let me say that I am in love with the concept of the Murano, and even after all of my issues, I still think the Murano and FX35/45 are sporty AND practical.   Anyway, upon delivery of my Murano in February I have had significant alignment/balance issues, a stress crack in my windshield, and a faulty fuel-gauge. Additionally, I have experienced the same popping or rubbing noises others have experienced.   To make a long story short, the alignment/balance had been taken care of. The windshield has to be pulled from the assembly line and the faulty fuel gauge still needs the part. I have complained to NISSAN Consumer Affairs and told them about my issues. I told them that I have been dissatisfied with the quality of my Murano and that I propose one of two options. Return my vehicle with no penalty to me, or I would be willing to purchase the higher quality FX35 or FX45, if they would make up for my loss on the Murano during the trade. Guess what - they turned down both. They told me to go through the lemon law in my state.   So, now I believe that NISSAN really doesn't care about me as a customer and is acting pretty silly when it comes to my second offer.   Any advice or suggestion would be appreciated because after nearly three months I still have a stress crack in the windshield, a faulty fuel gauge and a car company that doesn't want to be reasonable.
#53 of 2175 Lemon Law---hmmm by guru78 May 05, 2003 (9:35 am)
Its very very hard to prove your car is a lemon. Even then you just run into some bad luck with your new murano interms of alignment/ windshield. By the way i feel that most people here are confusing the FX35/FX45 for n upscal version of the murano. Its a completly different SUV. As far as quality is concerned yes the infinity devision of nissan has a slightly better quality check. I have owend 4/5 cars from the nissan family. 94 maxima/ 99 maxima se/ 96 I30 and getting a murano in the next day or two. Even though Infinity is part of Nissan you will get no where (in my opinion) in trying to get them to trade for an FX. If you have a chance its w/in Nissan for a new murano. And unless you can site major problems with the engine or something its gonna be hard for you to use lemon law policy. Personally I think you should stick with the murano. Or sell it as a private person and cut your losses and go buy an FX if its waht you desire. But do complain to the better business beauru. I did so with a warrenty issue I had sometime back on my 94 and after nissan told me to shove it before hand then had the manager write a letter to me personally and gave me a small settlement. BBB even wanted to interview me for a informational interview to be televised on local county channels. But unfortunatly I don't think you have a case here. But do compalin to them every chance you get.
#54 of 2175 lemon law, alignment by roadrunner70 May 07, 2003 (9:36 am)
i agree with guru78. your best option is to try and swap cars. but, each of the items is very fixable, and depending on your state's lemon law, you will have problems winning. i'm more dissapointed with the dealer that while waiting for a windsheild, they haven't offerred something, e.g. another loaner car?, washes, wax, oil changes, etc. there is a safety issue with the windsheild, since its a integral part of the car.   on the alignment issue, there have been several posts here and on other murano boards of references to alignment adjustments. what was your alignment problem exactly? my murano was out of alignment when i purchased it, but at the same time, the right front tire had an awful radial tire lead problem. i had two alignments at the selling dealer before the service department finally agreed to swap the two front tires and see if there was a tire lead problem. there was, and goodyear replaced the tire the next day. i still have doubts about whether or not the alignmetn on my murano is exactly right, but, for now its ok.   having said that, my other car, a 2002 toyota highlander ltd, clearly had an alightment problem when purchased and according to the dealer, it had the worst alightment problem they had ever seen, and it took two dealers four visits to straighten it out. it now runs perfectly. i never like being blown off by the manufacturer, but they all pretty much do it. i will not purchase another toyota product because of the way s.e. toyota dealt with us over the alignment issue (but s.e. toyota gets $500 from the buyer for each car, nissan, gm, ford, chrysler, etc. do not have such a fee.   if you can get someone to say that the car is unsafe to drive with the cracked windshield, it may qualify under the lemon law. you need to carefully read the booklet which came witht the car and also determine the safety aspect of the windshield being left broken while you drive it. hope that helps.
#55 of 2175 I was going to look at a Murano... by sildog May 07, 2003 (11:06 am)
...then after reading all the exchanges above about locking out, getting gas with engine running, and all the crap from everybody making fun of them, I decided they should have named it MORON-o and I bought a Chevy!   Wait until the CVT's start puking!
#56 of 2175 lemon laws vary by state by gust334 May 07, 2003 (11:07 am)
I know that lemon laws vary by state... in Illinois, it generally doesn't matter how many individual defects the vehicle has, but it does matter how many times it has been "fixed". If the dealer diagnoses it and has to order a part, that isn't counted as a "fix", but if the dealer has replaced the part and the problem continues, then it does. It is only considered a lemon after some number of attempts to fix the problem have all failed.   This makes sense, because as with any mass-produced product, some defects escape the factory tests and still others are introduced before final delivery to a customer. The lemon laws protect the consumer for an unfixable problem (as they should), but they also protect the dealer from unscrupulous customers who suffer buyer's remorse and want to find any excuse to get out of a vehicle they decide they didn't really want.
#57 of 2175 Update on Windshield/Fuel Gauge by jedyejr May 09, 2003 (6:06 am)
I was finally able to get in touch with the right person at Nissan N.A. who didn't pull off any type of miracle, but was interested enough to get all of the parties together and figure out a solution. In short, I was able to end my lease without penalty and get into an Infiniti FX35.   While I was at the Inifiniti dealer, the executive office rep phoned the Infiniti sales manager and applied as much pressure as he could to get the deal done, as well as, being an advocate for my situation. The result was that I didn't have to take a huge lump sum out of my pocket to make up for my Murano depreciation. I do realize that I am paying for some of my loss in my Inifiniti lease but the point that someone influential enough cared to make a difference and do the right thing is what is important.   I guess the only advice I have is to maintain persistance in a situation like this. I will also say, as others have mentioned, the FX is a completely different car, ride, feel, quality - all around.   Thanks for everyone's feedback, it has been very helpful.
#58 of 2175 FM Reception? by berg32 May 14, 2003 (6:19 pm)
Has anyone figured out a way to improve FM radio reception? Would a different/longer antenna help? Replies to this message: lstpier (Oct 06, 2005 5:15 pm) tidester (Oct 06, 2005 9:02 pm)
#59 of 2175 fog light bulbs by texamau1 May 22, 2003 (5:24 am)
Does any one know how to replace the bulb for the fog light? one of my fog light went out , there's no instructions on how to replace light bulbs in the manual; unlike the manual for the Pathfinder.. The manual said to bring in the Nissan dealer for bulbs replacement.
#60 of 2175 fogs by 92drexel May 29, 2003 (7:44 am)
That should be covered under warranty (unless you've put a lot of miles on it or it was broken by road debris or vandals). It may be a faulty light bulb.

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