Last post on May 26, 2013 at 11:33 AM
You are in the Nissan Murano
What is this discussion about?
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#2205 of 2341 Recall issues that need to be corrected on 2006 Murano
May 01, 2010 (5:43 am)
We had our 2006 Nissan Murano S serviced for the recall on the air vent issue apparently they just come loose and cause all sorts of problems. The same week I received my recall notice in the mail the cars engine would sometimes vibrate violently and had poor acceleration and finally it would not run more then 5 seconds before stalling. I found out when I took a look under the hood it was in fact caused by the air vent duct completelly off the air MAF. Now a month or two after the rapairs the left CV boot is torn and there is a leak coming from a hose on the rear of the engine. With 75,000 miles there is no daought it was caused by the violent shaking of the engine before I got my recall notice. Now shouldn't Nissan be responsible for these repairs as well being they were caused by the very problem that prompted the recall in the first place.
#2206 of 2341 Re: Recall issues that need to be corrected on 2006 Murano [bikercrze1]
May 01, 2010 (6:05 am)
Well, one would think so, right? However, I'm guessing this will depend on the dealership you are using. I've had FOUR alternators in my 2003 Murano and the dealership refused to cover #4 saying "it was out of the warranty period" - like having this many alternators replaced in such a short time was normal in any way! Any dealership can make a good deal on a car. For me it's the SERVICE - or lack thereof which is provided afterward. Don't count on Nissan backing you up either. I tried calling corporate with my problems and their final decision was "this is a he said, she said thing so we can't do anything..." What happened to customer service? Sorry you are dealing with this and best of luck resolving things.
#2207 of 2341 Proprietary codes...
May 01, 2010 (6:10 am)
My 2003 Murano failed inspection for emissions, something I didn't thing COULD occur. Anyway, since I DON'T do dealership maintenance/repairs because of the outrageous labor costs I took it to my mechanic who told me that they could not tell exactly what was wrong with it because the "codes" which came up on the computer were proprietary to Nissan. They knew only that something needed to be adjusted/fixed regarding the engine system. The dealership wants to charge me $125.00 just to provide the key to these codes! I am furious! Anyone else have this problem???
May 01, 2010 (6:42 am)
I posted an earlier concern relating to struts that needed to be replaced at 73,000 miles. When I contacted corporate, I was contacted by a surly young service representative that really had no desire to provide customer service. After about 6 weeks of phone tag, she stated that the car was out of warranty and a repair would not be honored. I politely asked to speak with her Manager, which she was none to pleased about.
A manager from the Consumer Affairs division allowed to to share my concerns about my vehicle and the initial rep I worked with. The manager who contacted me was excellent. In my case, I had completely forgotten that I purchased an extended warranty which would cover the costs of repair on the struts and the back trunk that had locked up on me. Please check to see if you had purchased an extended warranty that may cover your repairs. (I am completely concerned that while I am wrapping up payments on my vehicle, I will run out of warranty over the next 10,000 miles (7 months or so) and will be in deep trouble.) If not, I would contact corporate and file a complaint . . . if not resolved by your Nissan contact, request a conversation with Management. Hopefully you will be heard.
In a nutshell, I understand that cars breakdown . . . nothing lasts forever and let's face it, our vehicles can take a beating. When frustrates me, is that a Murano is an expensive vehicle in the first place and I would expect quality if I am spending more money than the average purchase. My car is for utility of safely toting my family to destinations and me to work each day. Style is one element, but safety and reliability are key.
#2209 of 2341 Re: My advice [marcianno]
May 03, 2010 (1:01 pm)
Dear Bewildered Murano Friend:
I have been on this blog for several years and am one many that experienced the same problems you and others in this thread are frustrated with.
I loved my 2003 at first; but, it all went down hill the longer I kept the car. I have been criticized a lot in this blog for my highly critical remarks of Nissan, their lack of customer concern and the poor quality of mfr.
I started a thread "Customer Satisfaction". Please let us know what your experience is with Nissan here.
My advice that I have given to many is to sell/trade your Murano if you are having continuous problems. It WILL only get worse. I waited too long and spent north of $11K is repair bills.
Some say it's only money. I can't afford that anymore. I bought an Acura and another Toyota 4 Runner.
Be smart. Get a different car.
#2210 of 2341 Re: Proprietary codes... [njmedic]
May 03, 2010 (1:02 pm)
Please see my reply #2209.
#2211 of 2341 Re: Recall issues that need to be corrected on 2006 Murano [bikercrze1]
May 03, 2010 (1:10 pm)
I have not written anything here in awhile. It seems we all communicated before. Just catching up.
I would encourage all to cut their losses and find something else that you can depend on. I know it's expensive to make a move; I just bit the bullet and moved forward.
Glad I did. I could have bought a brand new MDX for what I paid for my Murano plus repairs.
#2212 of 2341 Re: Uncomfortable seats [pbergn]
May 18, 2010 (8:47 am)
That's very strange - we just bought a 2010 Murano for my wife and a few long trips in the first month resulted in severe back pain for both of us that seems to be connected to the car. Your post seems identical to our experience.
I'd be really interested to know if you found anything that helps! (Like you, we really like the car except for this one thing.)
Thanks for your help,
#2213 of 2341 Re: Uncomfortable seats [camel24]
May 18, 2010 (5:00 pm)
I have a 2010 Maxima, but we did test drive a 2010 Murano a couple times and found the seats to be soft, but did not provide that much support. In fact the backs especially, are pretty flat across the bottom and you slide around in them if sitting in the back and go around any kind of curves, even ones that are not too sharp!
#2214 of 2341 Trans Fluid Replacement
May 18, 2010 (8:14 pm)
I phoned 2 Nissan dealerships today and asked for the cost of trans fluid replacement and got 2 answers. The first dealership advised me that it's has a lifetime warranty and no need to replace while the other told me that 200,000 km is the time to do it....Which one is right?
I currently have 100,000 on my 2004 Murano