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Nissan Murano Maintenance and Repair

2339 messages,  Last post on Apr 21, 2013 at 9:16 AM

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Messages Page 221 of 234

#2200 of 2339 2006 Murano with strut issues and more by marcianno

Mar 15, 2010 (7:42 pm)

Good evening~
 
I have been working with the Consumer Affairs department at Nissan and have been so disappointed . . .
 
The struts on my 2006 Nissan Murano are toast . . . about an $800.00 repair, I am told. The hatch latch is also locked up, which will be additional $150.00 to diagnose and repair. How can it be that a vehicle that costs upwards to $27,000 can have such issues. Over the years, I have owned a few different vehicles: Toyota, Honda, Jeep, and Chevy to name a few. I have never experienced the repair issues with these other brands, as I have with my Murano. Even though Toyota is experiencing its own difficulties at this time, I will likely go that route in the future. And Nissan, well they haven't heard the last of me.
 
Buyer beware.

#2201 of 2339 Re: 2006 Murano with strut issues and more [marcianno] by mikesmurano

Mar 16, 2010 (9:18 am)

Replying to: marcianno (Mar 15, 2010 7:42 pm)
I feel your pain.
 
I had to replace my struts also along with many other parts. I agree with your assessment about the quality of the car.
 
I recently replaced my '03 Murano with an Acura TL. I also bought a used 4Runner to boot.
 
No more Nissan's for me! If you can afford it I would suggest getting rid of the car as soon as possible before something really expensive happens. Read my other posts that are under my name.
 
I paid $25K for my '03 and spent another $11K in repairs over the years.
 
Good luck.

#2202 of 2339 '03 Murano Lemons... by njmedic

Mar 16, 2010 (1:59 pm)

Against my better judgment I bought a "first model year" Murano in '03. Love the size, etc. but OMG, this vehicle has been a problem since I've owned it! I've had four (4) alternators in six years which Nissan didn't seem to think was unusual...The first one was replaced at no charge since it was defective (a recall) but I've paid for the others. They won't admit that there is some kind of electrical problem which is causing them to fail among other electrical problems.
 
Almost since I purchased the car the "Service Engine Soon" light has been on; the dealership(s) diagnosed various problems - to the tune of several thousands of dollars and the light REMAINS on.
 
There is some kind of shield in the front underside of the vehicle which, if one pulls too close to a cement parking barrier or accidentally bumps hard snow, is easily damaged. The part is $150. PLUS the exorbitant labor rates the dealership charges! I've replaced THREE of them and need to do it again.
 
When I called Nissan corporate and complained about all this their answer was "It's a he said/she said thing. There is nothing we can do." I told them that after owning Nissans since I bought my first Datsun B210 station wagon years ago, NEVER AGAIN would I buy another! What happened to "make the customer happy?" If I could I would get rid of this albatross tomorrow but can't afford a new car until next year.
 
WAKE UP, NISSAN...or you're going to be in Toyota's shoes!!!

#2203 of 2339 Re: Murano Lemons by scheck

Mar 16, 2010 (4:58 pm)

Replying to: njmedic (Mar 16, 2010 1:59 pm)
I'm afraid I got top all that. I bought a beautiful 2006 with low miles on 12/1. Within days and well within the used car dealer's warranty period, it started putting out white smoke. Since then $13,000 dollars worth of work has been done during 82 days in the local dealership and the problem still exists. Every engine part has been replaced except for the heads which have been to a local machine shop twice. At least now I have a free rental, but the used car dealer is threatening to bail out on me. Help!!! Where does Consumer Reports get good data on this vehicle?

#2204 of 2339 Re: 2006 Murano with strut issues and more [mikesmurano] by marcianno

Apr 04, 2010 (7:08 am)

Replying to: mikesmurano (Mar 16, 2010 9:18 am)
Hi Mike,
 
After my last round with a rude and inefficient Consumer Affairs rep, I requested to speak with a Manager. I will say, the gentleman who followed up with me was kind, understanding and took my disgruntled opinion with grace. It turns out that against my normal mode of operation, I had purchased an extended warranty to 100,000 miles 4 years ago . . . this saved my bacon. (Wouldn't it have been nice if the original rep I spoke with researched coverage?) Ultimately, the struts were repaired, a boot that had shredded apart, and the back trunk latch (locked up permanently) was repaired for a $50 deductible. I will take my vehicle in one more time over the next year for a major look-over before I hit 100,000 miles.
 
Hope to drive this car another 80,000 miles . . . not sure that it will make it . . . but I am hoping it will be a vehicle for the sole purposes of work transportation. As for my next car . . . in spite of Toyota's recent repairs, I may return to being their customer.
 
Good luck to you as well, and thanks for the feedback on your experience.
Marcia

#2205 of 2339 Recall issues that need to be corrected on 2006 Murano by bikercrze1

May 01, 2010 (5:43 am)

We had our 2006 Nissan Murano S serviced for the recall on the air vent issue apparently they just come loose and cause all sorts of problems. The same week I received my recall notice in the mail the cars engine would sometimes vibrate violently and had poor acceleration and finally it would not run more then 5 seconds before stalling. I found out when I took a look under the hood it was in fact caused by the air vent duct completelly off the air MAF. Now a month or two after the rapairs the left CV boot is torn and there is a leak coming from a hose on the rear of the engine. With 75,000 miles there is no daought it was caused by the violent shaking of the engine before I got my recall notice. Now shouldn't Nissan be responsible for these repairs as well being they were caused by the very problem that prompted the recall in the first place.

#2206 of 2339 Re: Recall issues that need to be corrected on 2006 Murano [bikercrze1] by njmedic

May 01, 2010 (6:05 am)

Replying to: bikercrze1 (May 01, 2010 5:43 am)
Well, one would think so, right? However, I'm guessing this will depend on the dealership you are using. I've had FOUR alternators in my 2003 Murano and the dealership refused to cover #4 saying "it was out of the warranty period" - like having this many alternators replaced in such a short time was normal in any way! Any dealership can make a good deal on a car. For me it's the SERVICE - or lack thereof which is provided afterward. Don't count on Nissan backing you up either. I tried calling corporate with my problems and their final decision was "this is a he said, she said thing so we can't do anything..." What happened to customer service? Sorry you are dealing with this and best of luck resolving things.

#2207 of 2339 Proprietary codes... by njmedic

May 01, 2010 (6:10 am)

My 2003 Murano failed inspection for emissions, something I didn't thing COULD occur. Anyway, since I DON'T do dealership maintenance/repairs because of the outrageous labor costs I took it to my mechanic who told me that they could not tell exactly what was wrong with it because the "codes" which came up on the computer were proprietary to Nissan. They knew only that something needed to be adjusted/fixed regarding the engine system. The dealership wants to charge me $125.00 just to provide the key to these codes! I am furious! Anyone else have this problem???

#2208 of 2339 My advice by marcianno

May 01, 2010 (6:42 am)

I posted an earlier concern relating to struts that needed to be replaced at 73,000 miles. When I contacted corporate, I was contacted by a surly young service representative that really had no desire to provide customer service. After about 6 weeks of phone tag, she stated that the car was out of warranty and a repair would not be honored. I politely asked to speak with her Manager, which she was none to pleased about.
 
A manager from the Consumer Affairs division allowed to to share my concerns about my vehicle and the initial rep I worked with. The manager who contacted me was excellent. In my case, I had completely forgotten that I purchased an extended warranty which would cover the costs of repair on the struts and the back trunk that had locked up on me. Please check to see if you had purchased an extended warranty that may cover your repairs. (I am completely concerned that while I am wrapping up payments on my vehicle, I will run out of warranty over the next 10,000 miles (7 months or so) and will be in deep trouble.) If not, I would contact corporate and file a complaint . . . if not resolved by your Nissan contact, request a conversation with Management. Hopefully you will be heard.
 
In a nutshell, I understand that cars breakdown . . . nothing lasts forever and let's face it, our vehicles can take a beating. When frustrates me, is that a Murano is an expensive vehicle in the first place and I would expect quality if I am spending more money than the average purchase. My car is for utility of safely toting my family to destinations and me to work each day. Style is one element, but safety and reliability are key.

#2209 of 2339 Re: My advice [marcianno] by mikesmurano

May 03, 2010 (1:01 pm)

Replying to: marcianno (May 01, 2010 6:42 am)
Dear Bewildered Murano Friend:
 
I have been on this blog for several years and am one many that experienced the same problems you and others in this thread are frustrated with.
 
I loved my 2003 at first; but, it all went down hill the longer I kept the car. I have been criticized a lot in this blog for my highly critical remarks of Nissan, their lack of customer concern and the poor quality of mfr.
 
I started a thread "Customer Satisfaction". Please let us know what your experience is with Nissan here.
 
My advice that I have given to many is to sell/trade your Murano if you are having continuous problems. It WILL only get worse. I waited too long and spent north of $11K is repair bills.
 
Some say it's only money. I can't afford that anymore. I bought an Acura and another Toyota 4 Runner.
 
Be smart. Get a different car.

Messages Page 221 of 234

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