Last post on Jan 16, 2003 at 5:37 AM
You are in the Maintenance & Repair - Archived Discussions
This discussion is ARCHIVED. To reactivate the discussion, post a request in the Lost? Ask the M&R Host for directions! discussion.
What is this discussion about?
Pontiac Grand Am, Electrical, Coupe
#8 of 16 electrical is under the "bumper to bumper" warranty
Jan 15, 2003 (4:43 pm)
assuming all the shop trips are not "problem not found." I know what job Helen Keller would have if she were alive today, intake maintenance technician, verifying the complaint and putting the car in the right line
but it pays better than refereeing, doesn't it?
#9 of 16 There's a bunch more to this story
Jan 15, 2003 (4:48 pm)
than we've been told. Nobody can saddle you with a $600 bill without your permission and/or approval.
#10 of 16 yeah, there probably is
Jan 15, 2003 (4:56 pm)
but there are so many permutations of the possible, some of which do clearly encapsulate fraud and/or inadequacy to the task in all its forms, that I'd like to see the history.
regardless, a car shouldn't die twice in a week from the same thing that isn't being fixed, and assuming friend poster is correct about that, I can believe a revolving-door dealer ham-handing through the vehicle every time he has a boat payment to make can set up a case like this. I can also believe a dogmobile with tons of hidden faults that don't diagnose, you get them once in a while.
personally don't know anybody who has driven a thomas vehicle, not my side of town, so don't know what their rep is. I've had great luck with my dealer, Tousley Ford, over 14 years, but there are people who spit and make the sign of the cross when you mention them. there is some of that with every business. the kibutzing business here is kinda dependent on the raw material thrown to us wild things....
#11 of 16 Given by current position, and if I had much more time,
Jan 15, 2003 (5:00 pm)
I'd like to look at the whole picture.
Consumers get too emotional about a subject to relate it correctly and there are/were many things said and done that we don't know about.
All but the worst shops know they'll get called on an over-billing situation - I personally never exceeded an estimate, just because I made a promise to the customer. Some guys "push the envelope" because they feel if they get within 10 or 20% of an estimate that's good enough.
#12 of 16 I got blindsided by an estimate once
Jan 15, 2003 (5:05 pm)
and they worked with me on it when I called 'em on it. it was only a $100 factor in a $800 repair, but darn it, if they could call me twice, they coulda called me three times.
"we can't fix it and you owe us $800 anyway" kind of stuff hits my buttons, I will admit that.
#13 of 16 on further reflection...
Jan 15, 2003 (5:16 pm)
I can also believe a $79.95 alarm system and somebody putting it in between football games could have something to do with many of the electrical issues mentioned in the first post, as well. in which case neither Pontiac nor the dealer may be able to get much done without pulling the aftermarket dingus off the car.
be interesting to see if there is a satisfactorily resolution to this one....
#14 of 16 there were several times that I terminated
Jan 15, 2003 (5:44 pm)
someone's warranty coverage for that very issue, or another aftermarket item interference issue. That's just the way it is, but there's always recourse.
If there's an alarm or remote start at the root of the program, shove it down the throat of the shop that installed the component. If your cousin Jed installed it, though....
#15 of 16 ah, geez, zeus, that piston looked the same
Jan 15, 2003 (9:48 pm)
shiny metal and all... even got it to stay right side up with enough duct tape around the edges, and the chunk of coathanger held it on the rod thingie OK.. .and you want to kill my warranty?
heck of a note, put it back in the lawn mower, then.
#16 of 16 I've had some duesies!
Jan 16, 2003 (5:37 am)
If you want to hear some, I'll pass them on.
On about 20%, I had to call law enforcement. Somehow, there's a direct relationship between abusing your car and being violent towards people.