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Hatchbacks Mazda3 Mazda3 Hatchback
2744 messages, Last post on Nov 17, 2008 at 9:48 AM
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Replying to: blueguydotcom (Jan 23, 2006 12:29 pm)
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Replying to: dride (Jan 23, 2006 5:18 pm) When she called to check in on me last week I told her "you know, you never did offer to show me a matrix or even told me the price of one". She said "really? well we didn't have one when you were here...but I didn't tell you the price??". Forgot to say, they didn't even have any english brochures at this place. They had run out. My french is not that good when it comes to car specs. There goes my confidence in their selling staff. Oh well...now will someone just buy my neon so I can buy a M3s!!!  Thanks Heather T. |
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Replying to: blueguydotcom (Jan 23, 2006 12:29 pm)
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Replying to: audia8q (Jan 24, 2006 9:25 am) ROFL. I've been involved with the purchase of over 12 vehicles in the past 3 years. I've been to just about every dealership in San Diego. Like politicians, if a salesman's lips are moving, he's probably lying. its amazing how you have made such ignorant blanket statements about salespeople It's experience. Ignorance implies one has not been exposed to something. I spent 6 months figuring out my own car in 2003. I've helped so many people buy cars that many have suggested I create a pay-for-service as I make it so easy for them - I keep the jackals at a distance and correct all of their mendacious statements. maybe if you had a better attitude people might treat you better. Again, you're assuming we (the consumers) have done something wrong. The moment a salesman says something untrue about the car he's showing you or lies about the competition or asks for your phone number he has crossed the line. The moment he asks if you're trading in the car you have in the parking lot, he's crossed the line. The words, "So what kind of payments do you want to make?" are the same as a shark asking where he should bite you first. Salesmen are not needed. They are an impediment to finding a car. There is no value added to a purchase by involving a guy who is looking to make a commission - this is true in every sector that involves sales. Mendacity and salesmen go together like chocolate and peanut butter.
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Replying to: blueguydotcom (Jan 24, 2006 11:56 am) I recently bought a new Scion tC. Scion sells at sticker price only, no exceptions. It was a good idea and experience overall. You know the price, you can concentrate on the enjoyment of buying a new car. I bought one option, the floor mats. Guess who tried to hold back one of the mats as costing "extra" until I had to tell him it was a 5 piece set and not a 4 piece set. He had forgotten that he had previously told me that he bought "the same car with the 5 piece mats" so he knew it was a 5 piece set. Even with Scions policy he tried. I didn't report it, but I should have.
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Replying to: audia8q (Jan 24, 2006 9:25 am) sorry, "quality retailer" is not advertised on Edmunds In the last few years, have u purchased a mass volume (non-luxury) vehicle outside of Mazda (or Ford Family; u know, outside the x or s plans)? If so, tell us about that 'sales' experience. |
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Replying to: ostiaantic (Jan 24, 2006 12:44 pm) according to surveys done by industry insiders and outsiders over 70-78%(depending on the survey) of the people said the number one reason for buying the car from the dealer they selected was because they liked the salesperson. If all salespeople had horns and a tail like another poster on here implies...then the surveys would have very different results. It's like haggling...everyone claims to hate haggling but yet almost every one price model has failed. Ford made a multi-billion dollar mistake listening to "what consuemrs wanted" in a dealership. It was called the auto collection and it was a bigger flop than the edsel. They did everything bludotcomguy wanted. the factory owned the dealerships, eliminated salespeople, very transparent sales process, one price no haggle pricing, return policies, demo cars parked out front, etc..The traditional dealers absolutely killed them and put the auto collection dealerships out of business in a years time. This happened in multiple markets nationwide and the results were the same, failure....The industry won't make that mistake again. now back to the Mazda3...
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In many organizations the sales people do add value - to the business and to the customer. Anyone who makes a blanket statement like "anyone selling on commission adds no value" knows very little about the world of business. Most professional sales people sell business to business - they MUST build long term relationships with their customers - they must understand the product they sell - and understand the needs of the customer they serve - they need to know these things because if the products they sell do not help the customer then they will not get any future business. Customer / sales person relationships can last years and years and involve thousands of sales. I have fired more than a few sales people that worked for me because they lied to a customer - the most common lie was telling a customer that we could meet a delivery date that they knew is not possible. The problem with car sales people is really a dealership management problem - its management that sets the rules and the example.
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Replying to: audia8q (Jan 24, 2006 1:25 pm) No haggle is worthless, imho. I don't strive to get the same price as other people. I don't look at Edmunds' TMV or care what the average person pays. That's a silly way to buy. I look for a purchase price that sets the curve, not that sits on the C scale. |
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Replying to: z71bill (Jan 24, 2006 1:39 pm) Anyone who makes a blanket statement like "anyone selling on commission adds no value" knows very little about the world of business. In business, been in business for years and graduated from business school. Salesmen are the bane of my existence - really they make life hell for anyone involved in engineering, training, support, pre-sales engineering, installations, etc. They're the guys who tell customers untrue things, sell products that don't exist and in general do anything possible to make the sale. They are not to be trusted by either their employer or the people to whom they're selling. I have fired more than a few sales people that worked for me because they lied to a customer - the most common lie was telling a customer that we could meet a delivery date that they knew is not possible. God bless. In all my years I've seen very few salespeople fired for lying as that'd be akin to firing someone for breathing. In my experience it's a very rare salesperson who never lies. When I meet another one, I'll let you know. |
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