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Mazda MAZDA6, Hatchback, Sedan, Wagon
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#1285 of 2861 Mazda lost my order?
Aug 16, 2004 (2:46 pm)
I ordered a Mazda6 wagon on 5/31. It was supposed to be here in 60-85 days. Today is Day #77, and I called the dealer to check on the order status. My salesperson is no longer with the dealer. The salesperson I talked with said they can't find a copy of my order. However, the car will be here in October, he said. (If they don't have a copy of my order, how did they know to order my car?) But it will be a 2005, not a 2004 as specified on the order that was signed by the former employee.
When I told the new salesperson how disappointed I am that I'm going to have to wait more than 4 months for this car, he offered to do a search across the region for a car just like mine. No luck, of course.
I'm concerned that (a) they never placed my order, altho he said the car has already been built (so it's going to take 7+ weeks simply to deliver it here???); and (b) they won't abide by the deal I made since it was signed by a former employee and there's no manager signature on it. I know the 2005s cost $300 more. If the dealer doesn't abide by the deal, that means I don't have to either, right? And can get my $500 deposit back? What are the odds that they'll let me have this 2005 (if indeed there IS a 2005 on order) at the same deal? I'm very disappointed and not sure what to do now. I feel like I got royally jerked around.
Any advice would be appreciated. Thanks.
Aug 16, 2004 (3:52 pm)
A factory order does not guarantee a car....Mazda, like most asian brands work on an allocation system. The process has alot of variables and is rather complicated. It's not like ordering a chevy.
It appears your dealer has been less than helpful and somewhat inept. I would be talking to another dealer in your area. Call up and ask to speak with the Sales Manager and explain what happened. Maybe they can spec change a car they have on order to meet your specs. It is too late for a 2004, unless they can locate one. Also, the packages have changed for 2005...
you found the right car, just not the right dealer.
Aug 16, 2004 (3:53 pm)
There are inconsistencies in your message. There is no manager signature to the deal, yet the car has been built? I don't know how an order could have been processed without management approval. So if the car has been built, someone in authority signed off on it. It's possible the new salesperson is not too motivated to get you that car; he wasn't in on the original sale and may not be due a commission. If the car has really been built, ask for the VIN number. The dealer can pull it up on their computer.
For what it's worth, my M6 was ordered in May, built in July and delivered to the dealer on the last day of July. My advice is go talk to the manager and get everything cleared up; I don't think your salesperson knows what he's talking about.
#1288 of 2861 Mazda lost my order?
Aug 16, 2004 (6:37 pm)
Thanks for your quick responses, and for the advice re: the VIN#. There are definitely inconsistencies in what the salesman told me, and I can't wait to get to the bottom of it. Will talk to the manager tomorrow. If I can't get the car I requested for the same price, I've found another, similar, at a dealer not far away. Hope it's still on the lot. Thanks again for your help.
Aug 16, 2004 (8:16 pm)
i'm confused: so if they can't find your order, what makes you think they can find your $500 deposit to return to you?
#1290 of 2861 Re: ccwinslow [user777]
Aug 17, 2004 (4:49 am)
>i'm confused: so if they can't find your order, what makes you think they can find your $500 deposit to return to you? <
#1291 of 2861 Re: Pulsating Brakes [sweetsixteen]
Aug 17, 2004 (5:31 am)
hmmm... is this the brakes "shaking" or a rough downshift? I was thinking a downshift, but now I'm reconsidering. I'll have to push it on the drive home and try to see if it is the brakes instead. Do you feel it in the brake pedal? Or is it the whole car jerking?
#1292 of 2861 Re: Pulsating Brakes [likaglov]
Aug 17, 2004 (9:31 am)
It is pretty much a little bit of both. Ive always had problems with rough downshifts from 4-3 and sometimes 3-2, but when Im in 3rd and start slowing down, I can feel the braking "shake" a little bit, and I can feel it in the brake pedal. This doesnt happen all the time, but it usually happens after Ive been driving for 5 minutes or more, giving the brakes enough time to heat up. I still have good brake performance, its just kinda annoying knowing I have a brand new car and the brakes shake. I have to take my car in to get the rear glass replaced because of the defect, so Im going to have him look at the brakes, and if possible, the rough downshifts even though this problem has been adressed in previous posts.
#1293 of 2861 Re: ccwinslow [accord7]
Aug 17, 2004 (12:01 pm)
I asked the dealer for the VIN of "my" car - the one that's supposedly on its way here - and got it. Ran a CarFax check - it showed a Mazda6 i hatchback, not a Mazda6 s wagon. When I questioned the salesman, suggesting that maybe he'd transposed a number, he stuck to his story. Could CarFax be wrong? Regardless, I have lost confidence in this dealer and will go elsewhere.
#1294 of 2861 Exhaust and Rough shifts
Aug 23, 2004 (4:44 pm)
Just bought a Mazda 6, 4i with Automatic Transmission 3 weeks ago. Production date is 06/03. As many other unhappy owners of this forum, I'm experiencing problems I could live without.
First there is the very noisy exhaust. When car is started "cold" (car stayed overnite in the parking) the exhaust gets very noisy like if the pipe or muffler was pierced. After about 30 seconds the sound gets to a "okay" level, but it is very annoying.
Second and most importantly, there's the rough shifts. We have a couple of stop signs in a row around my house and I cannot believe it every time I try to accelerate after a stop. The transmission knocks and the car painfully starts to move. I've checked with the manual mode and the tranny stays in hi gear quite a bit after you start decelerating for the stop sign. Is it normal to be in 4 when moving at around 40 kmh (25 mph)????
I've tried to check for any recall on Mazda site using my VIN but I cannot "log in". I think there is a TCM update available but I don't know if my car is too "recent" for that update. Has anyone of you (with the same symptoms) found an "acceptable" solution to these problems???