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Suzuki Aerio Maintenance and Repair

424 messages,  Last post on Nov 29, 2009 at 11:44 AM

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What is this discussion about? Suzuki Aerio, Hatchback, Sedan, Wagon


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#293 of 424
Re: Suzuki Aerio Engine Problems [aeriofallingap] by mesx
Dec 26, 2006 (5:49 pm)
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Replying to: aeriofallingap (Dec 17, 2006 6:07 pm)

I bought a 2005 Aerio AWD from Brantford Suzuki ..... while I was initially impressed with the service I received , as I continually brought it back for repairs, it was eventually replaced by extreme disappointment and disgust in Suzuki. I had the following happen in 15 mnths of ownership and 27,000 kms
-front sway bar bushings fell out 4 times before finally getting a permanent fix.
-styrofoam on rear bumper (under outer plastic) fell off and was never repaired properly.
-Viscous coupling for AWD was defective and had to be repaired.
-Lower control arm bolts came loose and almost fell out...that had to be fixed by myself because of the dealerships refusal to acknowledge the clunking noise in the front end.
-power door lock failed and took 4 mths to get the part.
-had 8 tires destroyed after 3 alignments at 2 different places
-It rattled and shook from the day I drove it off the lot.
 
My disgust in the incompetence of Suzuki Canada's morons lead me to persue CAMVAP...(Canadian Motor Vehicle Arbitration Process). Little did I know it is funded by the manufactures who participate in it, as a result it is a useless "fast, friendly and free" process designed to strip you of you rights too go to court (were you are likely to win) After repairing the piece of crap several times after I lost arbitration....(Suzuki convinced the arbitrator, that all the defects were inherent to the design of the car and didn't qualify for a buy-back!?!... in otherwords all Aerios are crap)....I got rid of the piece of junk
 
BUY HONDA OR TOYOTA
#294 of 424
Re: Suzuki Aerio Engine Problems [mesx] by lynnster2
Dec 27, 2006 (8:42 am)
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Replying to: mesx (Dec 26, 2006 5:49 pm)

Tks for taking the time to post your '05 Aerio history! We too were initially impressed with our 2005 Aerio AWD, purchased new from CT showroom in Aug 05. Drove it (very carefully, following all break in procedures) from CT to FL where it is being used by our daughter. She now says it is a piece of junk! (She drove a '96 Audi A4 quattro prior, so we knew there'd be no comparison, but it's more than that.) At less than 15K miles, the rear tires went completely bald. She only noticed this when one went flat. Suzuki dealership in Miami said there was nothing wrong with the car & blamed bald tires on daughter because she didn't rotate them! The car was only 5 months old and had been in for it's routine new car servicing while she was in college in northern FL. If they neglected to rotate them, our daughter wouldn't know, would she? And another dealership in Miami is now blaming her and making her prove it was serviced. We provided paperwork but still got nowhere and took car out of this Miami dealership as they are horrible. In any case, this is NOT why the tires went bald at under 15K miles. We contacted Suzuki customer service & fought with them for several months. They finally paid for the new tires we had to put on with no help from them! However, the problem causing the bald tires has not been addressed! Reading this forum tells us that bald tires are a common problem with this car. Suzuki first denied a problem when confronted & only paid for tires when they saw we would fight them. We then found and confronted them with bulletin numbers (#0211225 & TSB TS0511225). This is a suspension problem causing the bald tires. They finally admitted the problem but then said our VIN was not included! Worse, they let the dealership in Miami decide if there is a problem, and of course the dealership said it was our fault for not rotating and that there was nothing else wrong with the car! Most FL dealerships are clueless about AWD so this one just passed us off, saying tires are bald due to lack of rotation. (non-rotating tires would only have a pattern of wear, not complete baldness) We called dealers acoss the northern USA & most are aware of the suspension/bald tires problem. One even said problem was due to improper specs downloaded during manufacturing! The fix Suzuki came up with is to replace the biscus (?) couplers, but we don't see how this could correct the improper specs/software problem, and some people here, who had this done, agree it hasn't worked! We aren't even at that point yet, as we need to find another dealer willing to agree we have a problem with the car! At this point, the new tires are fine so how will they find a suspension problem now? Bottom line - it's all on the customer to fight, and fight hard, as Suzuki tries to wear you down, hoping you give up! The new tires have only about 1K on them, so it will take time for the rear tires go bald again (as it happened around 12K miles). We want the car fixed now, not many bald tires later. We want the BS to stop at Suzuki. They need to own up to this problem and do a recall with a true fix, and not leave it up to the owners to fight for one as this is not a minor problem.
I would never recommend Suzuki to anyone due to poor customer care. More difficult is that we live in CT & car is in FL with 23 yr old daughter. The dealers treat her like crap due to her age. THis is one of those things that requires a strong, mature person to handle, not a young adult. Basically, anything wrong is blamed on a young person. (Miami dealer actually told the dealer who sold us the car in CT that her car was dirty! She had just driven 10 hrs to her internship in Miami, got the flat & ended up at his dealership. What did this have to do with anything?) So we now have new tires but no fix for problem, and our recent college grad has new job with NO time to drive an hour or more to another dealer, as we can't go back to the idiot dealer in Miami. So she will now lose her car for days with no loaner (she lives too far) and no way to get to work! I think we are stuck until we find time to go down and either drive the car back to CT to fix or sell, or find yet another FL dealer. This car was a deal at $17K with AWD , coming from an Audi w/ quattro. I wish Honda, Toyota and Nissan would make an AWD sedan. Bottom line - you get what you pay for and AWD for under $20K, while being sold by Suzuki, is a joke.
#295 of 424
Re: Suzuki Aerio Engine Problems [lynnster2] by rarchimedes
Dec 27, 2006 (12:33 pm)
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Replying to: lynnster2 (Dec 27, 2006 8:42 am)

Anybody who doesn't rotate the tires on any vehicle in 15k miles is an idiot looking for an accident, but on an AWD car, it is nothing short of suicidal. Yes, it is clear that Suzuki has a problem with rear wheel alignment on most of their AWD cars, but I would not even work on a car that had not had the tires rotated in 15k miles, knowing that the idiot behind the wheel is likely to have neglected almost every other aspect of the car. Parents who buy cars for their little girls and don't teach them how to check their tires, oil, etc. aren't much better than those who give their kids access to guns without training in the proper handling of those guns. I wouldn't let my daughter out of the driveway in any car until she could prove to me that she could change a tire by herself, and check the oil and tire pressure and coolant and hydraulic fluid, and etc.
 
By the way, the Quattro has one of the worst repair and reliability records on planet Earth. It's a fun car to drive fast on bad pavement or dirt, but it's almost useless for anything else.
 
Also, if you have noted in the conversation, some companies make alignment tabs to make these cars stay in alignment. Find some, and send your daughter to a professional alignment shop that can install the tabs and properly align the car. There is also a supplemental stabilizer bar that will keep things set in place a little better.
 
Suzuki is not always the easiest to deal with, but they are no worse than most manufacturers. On the other hand, if the owner does not do anything to check and/or maintain the car, neither Suzuki nor any other manufacturer is going to solve their problems.
#296 of 424
2006 Aerio AWD, the mega tire eater by ggmar1
Jan 03, 2007 (4:19 pm)
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We have a 2006 Aerio SX AWD, purchased new in Jan 2006 from a State College PA dealership, talk about total frustration with a vehicle and the inability of the dealership to fix a drive train suspension problem. The car is a super tire eater!!! So much so, it is to the point we do not feel safe driving it. It was first noticed at 6000 miles, now we have 20.000 miles on it. During that time we have had 3 pairs of tires replaced, with rotations and 3 alignments, the dealer can't figure out why we are still having the issue since they did the fix Suzuki recommended(replacing a viscous coupling) The dealer has done everything from blame us for not rotating tires often enough, which would be impossible to keep up with since the tires are completely bald within 6000 miles, or we just hit too many potholes causing the alignment to go out!!! Strange that it is the rear tires that wear first! But the front also has a problem. The first two sets wore on the outer several inches to the cord! Now they are completely bald in the center 5 inches! We just noticed today the front set is starting to wear in the center also. The rear tires look like racing slicks, not real great on our central PA highways!!
We would welcome any suggestions that we could pass onto the dealer to fix this permanently!! This is our second Suzuki, first was no problems in 110.000 miles but this one has been frustrating, you certainly learn how the dealer can change up when they have a Lemon compared to a complaint free car! I think LEMON may be the appropriate term for our Aerio!! After reading comments from Aerio owners on other sites and comments here we are not alone with this Suzuki Aerios mechanical problem. We don't want to trade at this point because we would take a beating price wise since Suzukis seem to depreciate so much.
#297 of 424
Feel your pain! by lynnster2
Jan 03, 2007 (5:17 pm)
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As owner of 2005 AWD Aerio, and as poster here myself, I just wanted to say I feel your pain as have same exact problem. Too bad the same problem continues with the 2006 model! Egads! So what are we to do? We were also blamed for not rotating our tires....
#298 of 424
Re: Feel your pain! [lynnster2] by logmgr
Jan 04, 2007 (2:36 am)
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Replying to: lynnster2 (Jan 03, 2007 5:17 pm)

First, I think =rarchimedes= was a little harsh in his reply of 12/27. I drive almost 200,000 miles a year and DO NOT consider tire rotation to be a safety issue much less life threatening ;only tread wear. Something for rarchimedes to think about while driving his short time miles each year.
 
Second I plan to rotate the tires on my 06 Aerio SX AWD at 7500 miles just to be sure that Suzuki cannot find that as a
reason if and when excessive tire wear becomes an issue.
 
IMHO that "failure to rotate" excuse is just a line shops give you as a lame excuse to evade the real problem......don't give them that out...rotate and see what they come up with next.
#299 of 424
Re: 2006 Aerio AWD, the mega tire eater [ggmar1] by logmgr
Jan 04, 2007 (2:44 am)
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Replying to: ggmar1 (Jan 03, 2007 4:19 pm)

Tires wearing in the center as you describe is often a result of too much air pressure in the tire.
 
Most people think 32 pounds in appropriate, HOWEVER, Suzuki recommends 30 pounds. Get yourself a good digital tire pressure gauge.
 
I have only 4500 miles on mine but the treadwear looks even and tread depth is good.
#300 of 424
Re: 2006 Aerio AWD, the mega tire eater [logmgr] by lynnster2
Jan 04, 2007 (9:14 am)
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Replying to: logmgr (Jan 04, 2007 2:44 am)

Good luck & keep a detailed diary of everything you do concerning your tires as it's very likely you will be another victim of this unfortunate problem! Happened to our car at under 14K miles, but unknown exactly when it began as car is in another state with our daughter who had it serviced according to manual. Pls note that tires were completely bald, with no tread pattern as no tread left! And both rear tires were bald - front tires were totally fine and still like new. SO, this isn't a pressure problem or rotation problem, but an obvious and serious suspension type problem. The car, being AWD, should NOT do this if working properly. My son says it must be that the rear tires are turning much more than the front tires - does that make sense to anyone?
Good luck and again, I'm shocked that the 2006 AWD Aerio is also having this problem! What can we do, as SUzuki paying for replacement tires is NOT the answer, just a bandaid to a serious problem!
#301 of 424
Re: 2006 Aerio AWD, the mega tire eater [ggmar1] by neal2go
Jan 04, 2007 (3:11 pm)
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Replying to: ggmar1 (Jan 03, 2007 4:19 pm)

I have had the same problem with my 2002 Aerio at about 15,000 miles. I went to the dealer and wanted to replace it with the same Yokohama tires that the car came with it. Instead, I went to a Walmart, and they replaced it with Bridgestone tires and at 70,000 miles, i have had absolutely no problems with the tires. The other only problem I had with the car was the the keyless entry system which was replaced under warranty.
#302 of 424
Re: Tire rotation, etc. by rarchimedes
Jan 05, 2007 (10:21 am)
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No, I'm not being too harsh. People who don't maintain their cars are their own worst enemies. Tires do need rotation. Oil needs changing. Antifreeze and other liquids need checking along with, for tires, air pressure. Anybody who doesn't notice that their rear tires are going bald until they are bald or they go pop are really unlikely to be checking air pressure, which means they probably have 20 lbs or less in the tires. On rear tires on a modern FWD car, or even AWD, there is usually so little weight that the tires will not look unusual at that pressure, but they will wear unusually. And, the AWD will just about tear the tire apart.
 
No, you don't have to be a nervous Nelly about maintenance, but you better do some, or your car will be an early casualty. Front tires do receive different forces than rear tires, especially on an AWD car, so rotate the darn things at least every 5,000 miles. The only company that has AWD for passenger cars really figured out for full-time use is Subaru, so next time, get a Forester if you just have to get AWD. The FWD Suzuki is just fine, get's better gas mileage, is easier on tires, costs less in repairs, and is better in almost every respect than an AWD version.
 
Anybody who has to drive through snow on roads knows that FWD works better than AWD, even with all the slip sensors. Snow piles up and strongly impedes the front wheels. Any push at all from the rear will bring the rear around. The very best handling vehicles were the early Subarus and Toyotas that could be shifted on the fly into 4WD for start ups and slow downs, and run in FWD along the road.

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