Last post on Jul 18, 2012 at 8:21 AM
You are in the Nissan Titan
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Nissan Titan, Truck
#1445 of 1475 Nissan customer service BAD experience
Jun 24, 2007 (9:53 am)
Initially I thought I will be a singular voice complaining about the Nissan customer service. Unfortunately seems likes there is a pattern with this company. I have a Titan I bought in 2004. Of course, almost from the beginning I started having problems with the brakes, so in the end the truck was at the dealership three times, until I pass 12000 miles. After another 5000 miles the problem reoccurred, however, because of the distance to the nearest dealership I wasnít able to take the car in for repairs (the service department requires one diagnostic visit, followed by the actual repair visit, during which a loaner car is not provided). Because the shaking became very annoying, last Friday (06.15.2007) I took the car finally to the service department of Nissan of Clovis dealership (where the car was for repairs before). There I was told that the car will not be repaired because is out of warranty for the brakes, and the extended warranty does not cover the pads. This was told to me despite the fact that the initial problem was never resolved. However the most embarrassing moment for the management of this dealership was the attitude of the service manager, who, during our conversation in his office, went on to tell me to shut up and listen to him. Also, when I asked to have the car brought back to me (the car was moved by the repair/service personnel) he told me to go take it from where I left it. Furthermore, when I said Iíll leave to go to the general manager, he started to tell that I cannot leave until he lets me do it.
Because the General Manager wasnít there I sent him a certified letter explaining what happened, and hoping at least for an answer that they received the letter. Didnít happen. So now I plan of complaining with NTHS and maybe BBB.
#1446 of 1475 Re: Nissan customer service BAD experience [adriciu]
Jun 27, 2007 (11:56 am)
Thought I would chime in with my experience. I have a 2004 Titan SE crew cab 4X4 that I purchased new in May 2005.
After 25 months and 35,000 miles of ownership I have nothing bad to say. My truck did develop the brake judder issues, as expected, and the warranty repair was performed at 17,000 miles.
It's been in the shop for a couple of recall items and I just received a notice for a recall on the rear center seat belt so I'll get it back in the shop for that, but other than that - no problems. I even got 30,000 miles out of the original Goodyear Wrangler tires before replacing them!
I've loaned the truck to a few friends for weekend errands and to my brother-in-law for a month when he was without a car, and everyone comes back grinning from ear to ear from the great power and comfortable ride.
I wouldn't hesitate to buy another one!
#1447 of 1475 Re: Nissan customer service BAD experience [gf2020]
Jun 27, 2007 (4:27 pm)
That is good to hear! I talk to many, many, drivers along the road, and I have never heard one negative remark regarding the Titan.
I own an 07 Frontier Nismo 4x4 Crew, great truck! Not an issue, don't expect it. It's put the fun back into driving.
#1448 of 1475 Re: Nissan customer service BAD experience [driver56]
Jul 06, 2007 (4:52 pm)
ROTFL DRIVER56. Have you read all the posts on Edmunds about the Nissan Titan, and have never read a negative comment about the Nissan Titan, too?
#1449 of 1475 Re: Nissan customer service BAD experience [razorthunder]
Jul 06, 2007 (6:15 pm)
Hehe...back from sabbatical I see.
#1450 of 1475 Re: Nissan customer service BAD experience [razorthunder]
Jul 06, 2007 (7:14 pm)
I said heard my good fiend. I have read some negative comments. The issues have been dealt with.
#1451 of 1475 Re: Nissan customer service BAD experience [driver56]
Jul 11, 2007 (11:06 pm)
Well, I didn't hear back from the dealership, but somebody from Nissan Customer Service called me back, and arranged for my car to be repaired by a different dealership (now I found that the brakes are covered until September 2007 - I don't know why). Even if the guy from corporation promised me a loaner during the repairs, the Service Manager from the dealership didn't know anything about this. Of course there are 2 visits required for the repair. I will give them one last chance, and if nothing changes I will use a lawyer. I don't like litigations, but seems like Nissan really wants to pay more than it should for this. They already lost $40000, as I wanted to buy an Infiniti G37 Coupe, and as we speak, for about two weeks now, I have in the garage a new Audi TT. I will try to continue posting my experience
Dec 12, 2007 (1:29 pm)
The titan is a beautiful truck.
A month ago I picked up a Silver 05 XE KING CAB with 19kmi, with power windows, with an A.R.E. hard toneau cover(same color and finish), factory drop in bed liner, factory installed step rail, overall excellent condition.
Loved the truck but I insisted on was a 7yr/100kmi extended warranty.
I've gotten so many compliments on the truck. Anyone who disputes the GREAT LOOKS of the truck is possibly blind.
I was originally shopping for a Frontier but after test driving a few titans. I fell in love.
I like everything about the truck except for gas mileage, engine/exhaust noise; and the body movement could be less too.
I know it's a V8, but if anyone knows of any mods which would mitigate the gas mileage and the noise, feel free to share. Besides trading for a Toyota!
I didn't do much research, I went with my gut and reputation of the NISSAN brand; then I found out it was US built. I still love the tuck but I gave up on US built vehicles long ago.
Hopping for the best
Dec 12, 2007 (1:34 pm)
SHE'S BIG, SHE DRINKS but SHE PUTS OUT when you want her to.
...and she's pretty in the face
#1454 of 1475 Customer service. It's who you get, maybe?
Dec 14, 2007 (7:07 pm)
I've been reading these post (and others) as I am looking into a Titan. My wife owns a Murano and we've had nothing but absolutely exceptional service from our dealer. The only problem we had with the car was the gas door wouldn't open. I called the service department after the wife called me and our service rep even offered to pick her up. Granted, she was only 3 miles away but it made me feel he was trying to help.
On the contrary, I went to look at a used Titan at another dealership and asking the salesman questions was like pulling teeth. I could tell I was bothering him to no end. Of course, seeing this only made me liken to his attitude and we went on a 30 minute test drive only to have me get out and say I didn't really like the color and leave. My first thought was I couldn't wait to get back to "my beloved dealer". I guess it's just who wants to keep you happy. I did call the online sales team at "my" dealer and he's trying to locate what I want.
I hope you guys find your true love...