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Pickups Nissan Titan Nissan Titan
1470 messages, Last post on Nov 22, 2008 at 10:52 AM
You are in the Nissan Titan Forum. Your Host is kcram
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Replying to: razorthunder (May 01, 2007 8:25 pm)
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Replying to: banderson875 (Jun 08, 2007 8:42 am)
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Replying to: banderson875 (Jun 08, 2007 8:42 am) |
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Replying to: carrie6 (Jun 08, 2007 11:45 am) |
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Initially I thought I will be a singular voice complaining about the Nissan customer service. Unfortunately seems likes there is a pattern with this company. I have a Titan I bought in 2004. Of course, almost from the beginning I started having problems with the brakes, so in the end the truck was at the dealership three times, until I pass 12000 miles. After another 5000 miles the problem reoccurred, however, because of the distance to the nearest dealership I wasn’t able to take the car in for repairs (the service department requires one diagnostic visit, followed by the actual repair visit, during which a loaner car is not provided). Because the shaking became very annoying, last Friday (06.15.2007) I took the car finally to the service department of Nissan of Clovis dealership (where the car was for repairs before). There I was told that the car will not be repaired because is out of warranty for the brakes, and the extended warranty does not cover the pads. This was told to me despite the fact that the initial problem was never resolved. However the most embarrassing moment for the management of this dealership was the attitude of the service manager, who, during our conversation in his office, went on to tell me to shut up and listen to him. Also, when I asked to have the car brought back to me (the car was moved by the repair/service personnel) he told me to go take it from where I left it. Furthermore, when I said I’ll leave to go to the general manager, he started to tell that I cannot leave until he lets me do it. Because the General Manager wasn’t there I sent him a certified letter explaining what happened, and hoping at least for an answer that they received the letter. Didn’t happen. So now I plan of complaining with NTHS and maybe BBB.
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Replying to: adriciu (Jun 24, 2007 8:53 am) After 25 months and 35,000 miles of ownership I have nothing bad to say. My truck did develop the brake judder issues, as expected, and the warranty repair was performed at 17,000 miles. It's been in the shop for a couple of recall items and I just received a notice for a recall on the rear center seat belt so I'll get it back in the shop for that, but other than that - no problems. I even got 30,000 miles out of the original Goodyear Wrangler tires before replacing them! I've loaned the truck to a few friends for weekend errands and to my brother-in-law for a month when he was without a car, and everyone comes back grinning from ear to ear from the great power and comfortable ride. I wouldn't hesitate to buy another one! |
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Replying to: gf2020 (Jun 27, 2007 10:56 am) I own an 07 Frontier Nismo 4x4 Crew, great truck! Not an issue, don't expect it. It's put the fun back into driving. Safe travels! |
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Replying to: driver56 (Jun 27, 2007 3:27 pm)  DRIVER56. Have you read all the posts on Edmunds about the Nissan Titan, and have never read a negative comment about the Nissan Titan, too?
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Replying to: razorthunder (Jul 06, 2007 3:52 pm) |
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Replying to: razorthunder (Jul 06, 2007 3:52 pm) Mick
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