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Maintenance & Repair Maintenance & Repair - Archived Discussions VW Ignition Coil Problems? 
243 messages, Last post on Aug 11, 2003 at 7:24 PM
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as a non-VW owner, so far, they've proven they can screw up in several dimensions like anybody else. I can think of a few examples, like ignition modules from GM in the 70s and 80s and ford in the 90s, when folks got stonewalled and stayed stonewalled on parts that died when hot, so it isn't the worst. of course, it wasn't my car acting like a lawnmower with water in the gas tank. now we get to see if VW can play catch-up ball and if the fix works. |
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| I heard Letterman did a Top Ten list on the VW recall last night, did anyone see it? Would someone mind cutting and pasting it from the cbs website? For some reason my firewall at work is blocking CBS.com (???) | |
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2 weeks ago the MIL light came on but did not blink. I called dealership, they told me it was probably because I did not tighten gas cover. It should reset in about 5 days. On the day I was to call back the EPC light came on,also not blinking. Called up. They said they were very busy and I made an appt for 2 days later. I was concerned because I drive over 100 miles a day. Service person assured me it was safe to drive. At this time I was not aware of the coil problem! On the way to drop car at dealership my car lost power, luckily it was on my street. It was towed to the dealership 8 days ago. They did provide a rental. I finally heard from them this morning. Surprise! It is the ignition coil. But service person said it is not the same problem as the other ones since mine is a V6. Mine is only the 2nd one he has seen with the problem! I asked him to explain why it would not be the same problem and he said because he has only seen 2 of the V6's with the problem. Now that's a good answer! We have told dealership that we will not take car unless all 6 coils (I thought a V6 had 6 but he says it has 4) are replaced. He said if it was his choice he would replace all 4 but VW won't let him. As mentioned in previous posts the VW customer care center is useless. |
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| What year was your V6? | |
| My V6 is a 2002. Purchased at end of Aug. 02. | |
| Jeez, I thought the V6's were safe from this. Guess I'll wait and see how the 2003's hold up before I make any decisions. It would be nice to feel confident the problem has been taken care of. | |
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your link is http://www.cbs.com/latenight/lateshow/top_ten/ and your system administrator is a doofus, he/she/it needs to install a cache server.... Top Ten Signs Your Volkswagen Needs To Be Recalled 10. The steering wheel is in the back seat 9. You're constantly stopping for coffee so you don't doze off from the carbon monoxide 8. Mix-up at factory gave you an anti-lock radio and AM/FM brakes 7. The roof rolls back, but it's not a convertible 6. If you're in an accident, you have to call a guy to inflate your air bags 5. Hazard light on dashboard reminds you to sign your will 4. Horn emits a very soft meow 3. Warning on tires reads: "For Indoor Use Only" 2. Goes from zero to sixty in about seven weeks 1. Any part of the car may be used as a cigarette lighter |
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| Geez, I have this mental image of the President of VW of America, after having worked a long day trying to get the coil pack problem nailed down, feeling pretty good with himself that a letter had been sent out to the customers trying to set things right, crawling into bed and switching on Letterman for a little relief. He probably spilled hot cocoa on himself when this hit the air. | |
| Thanks for the list. I was shocked that it made such a national level. | |
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that it doesn't count. but that's what happens when you let customers fester and mumble and cuss in public without addressing their concerns, your image breaks out in bloody pustules and you are laughed to death. that's why the Tylenol tampering cases were a watershed in public relations. the CEO got on the news programs, starting with Nightline, within 24 hours and pulled the whole product line until they could tamper-proof it, and offered medical assistance to anybody who had a case. he slapped the table, put his butt on the line, and flatly promised they would not sell until there was no way this could happen again, and would cover every legitimate claim while they reinvented product safety for the whole consumer market. they were off the shelves for something like 14 months. still the gold standard in crisis response, very seldom reached, alas. despite all the topical jokes about "Tylanide" and "Killemall", they were #1 again almost immediately after the coated caplet came back into the market. dollars to doughnuts you have some at home and at work and trust that Tylenol will do its deal the same way, every time, no matter what. probably trust it more than your family members, in fact. they handled the two or three goofuses and their little plots right, and the world noticed. VW has nobody to blame but themselves, and I bet no customer has to pay for a coil for five years on these engines as a result, no matter what happens to them. for reference, it took a little while for Ford to get it in line over some sort of little dustup over the tires on Explorers, but costly Nasser finally got that right with the "customer satisfaction initiative" of recalling every bloody Wilderness AT tire ever used on a Ford-built product. and the explorer remains #1 in its market. folks notice honest make-goods. |
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