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Volkswagen Passat, Volkswagen Golf, Volkswagen Jetta, Audi A4, Audi TT, Volkswagen New Beetle, Electrical, Engine, Sedan
Feb 04, 2003 (10:36 am)
See the following:
04 FEB 2003
VOLKSWAGEN AND AUDI TO REPLACE ALL IGNITION COIL PARTS ON 2001, 2002 AND SOME 2003 MODELS
AUBURN HILLS, Mich. – Volkswagen of America, Inc. and Audi of America, Inc. today announced a customer service action in which the companies will ultimately replace the ignition coils in all 2001 and 2002 model year cars equipped with certain engines that have been experiencing a higher-than-normal failure rate. Also affected are very early production 2003 models.
The companies are currently notifying all customers potentially affected and are initially replacing those ignition coils that fail at no cost. The updated customer service action, replacing all ignition coils whether they fail or not, will be implemented in the coming months.
“We know that some ignition coils installed in our cars are not up to our high quality standards, and we are determined to do the right thing for our customers. The right thing to do is to fix every single car with these coils by replacing them whether they are broken yet or not. That is exactly what we will do as soon as we have the parts,” said Gerd Klauss, president and CEO, Volkswagen of America, Inc.
The vehicles affected in this action include cars equipped with 1.8 liter engines, which includes the Audi TT and A4; and the VW Golf/GTI, Jetta, New Beetle and Passat. The companies also included the Passat W8 engine, all VW’s equipped with the 2.8 liter VR6; as well as the Audi 3.0 liter V6 engine. In total, approximately 530,000 cars are affected by this action.
The ignition coils provide electricity to the engine’s spark plugs during operation. Volkswagen and Audi have recognized through service reports that the ignition coils used in the products listed above have a higher-than-normal failure rate. If an ignition coil fails, the check engine light/malfunction indicator lamp will blink. The car’s performance may, in some cases, become rough and/or the engine will lose some power and the car should be taken to an authorized dealer for repair. The engine and its electronic controls are designed to keep the vehicle running. Some deterioration in performance, however, can be expected.
Volkswagen and Audi are announcing the following customer service action:
The supplier is working triple shifts and seven days a week to make as many new parts as possible. Additionally, a second supplier has been activated.
Soon customers will be notified by mail that Volkswagen and Audi will proactively begin replacing all ignition coils in cars potentially affected, whether a failure has occurred or not. This action will begin in the coming months as soon as replacement ignition coil supply volumes will allow.
In order to minimize inconvenience to customers during repair, Volkswagen and Audi dealers will offer alternative transportation at no cost.
Customers with questions should call VW Customer Relations toll-free at (800) 822-8987 or Audi Customer Relations toll-free at (800) 822-2834.
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#97 of 243 finally
Feb 04, 2003 (1:08 pm)
But it's a bit late. Indeed, this was the class PR foul-up -- self-inflicted wound. If VW had simply made this decision a month or two ago, they would have avoided all this bad PR. What they should have done was to send a letter to the owners of the affected cars, telling them about the problem, that parts were currently in short supply, but that 1) they would be taken care of if their coils failed and that 2) they would issue a recall as soon as they had enough parts on hand.
#98 of 243 from the outside looking in
Feb 04, 2003 (4:15 pm)
as a non-VW owner, so far, they've proven they can screw up in several dimensions like anybody else. I can think of a few examples, like ignition modules from GM in the 70s and 80s and ford in the 90s, when folks got stonewalled and stayed stonewalled on parts that died when hot, so it isn't the worst.
of course, it wasn't my car acting like a lawnmower with water in the gas tank.
now we get to see if VW can play catch-up ball and if the fix works.
Feb 06, 2003 (6:52 am)
I heard Letterman did a Top Ten list on the VW recall last night, did anyone see it? Would someone mind cutting and pasting it from the cbs website? For some reason my firewall at work is blocking CBS.com (???)
#100 of 243 Passat V6 4 Motion, 10K Miles
Feb 06, 2003 (7:31 am)
2 weeks ago the MIL light came on but did not blink. I called dealership, they told me it was probably because I did not tighten gas cover. It should reset in about 5 days.
On the day I was to call back the EPC light came on,also not blinking. Called up. They said they were very busy and I made an appt for 2 days later. I was concerned because I drive over 100 miles a day. Service person assured me it was safe to drive. At this time I was not aware of the coil problem!
On the way to drop car at dealership my car lost power, luckily it was on my street.
It was towed to the dealership 8 days ago. They did provide a rental. I finally heard from them this morning. Surprise! It is the ignition coil.
But service person said it is not the same problem as the other ones since mine is a V6.
Mine is only the 2nd one he has seen with the problem! I asked him to explain why it would not be the same problem and he said because he has only seen 2 of the V6's with the problem. Now that's a good answer! We have told dealership that we will not take car unless all 6 coils (I thought a V6 had 6 but he says it has 4) are replaced. He said if it was his choice he would replace all 4 but VW won't let him. As mentioned in previous posts the VW customer care center is useless.
Feb 06, 2003 (8:55 am)
What year was your V6?
Feb 06, 2003 (10:14 am)
My V6 is a 2002. Purchased at end of Aug. 02.
Feb 06, 2003 (11:08 am)
Jeez, I thought the V6's were safe from this. Guess I'll wait and see how the 2003's hold up before I make any decisions. It would be nice to feel confident the problem has been taken care of.
#104 of 243 (c) 2003 worldwide pants, inc. all rights reserved
Feb 06, 2003 (11:50 am)
your link is
and your system administrator is a doofus, he/she/it needs to install a cache server....
Top Ten Signs Your Volkswagen Needs To Be Recalled
10. The steering wheel is in the back seat
9. You're constantly stopping for coffee so you don't doze off from the carbon monoxide
8. Mix-up at factory gave you an anti-lock radio and AM/FM brakes
7. The roof rolls back, but it's not a convertible
6. If you're in an accident, you have to call a guy to inflate your air bags
5. Hazard light on dashboard reminds you to sign your will
4. Horn emits a very soft meow
3. Warning on tires reads: "For Indoor Use Only"
2. Goes from zero to sixty in about seven weeks
1. Any part of the car may be used as a cigarette lighter
Feb 06, 2003 (12:56 pm)
Geez, I have this mental image of the President of VW of America, after having worked a long day trying to get the coil pack problem nailed down, feeling pretty good with himself that a letter had been sent out to the customers trying to set things right, crawling into bed and switching on Letterman for a little relief. He probably spilled hot cocoa on himself when this hit the air.