Edmunds.com | Inside Line | Auto Observer Your Account | Help | Directory
You are here:
![[F]](http://a332.g.akamai.net/f/332/936/12h/www.edmunds.com/media/townhall/webxicons/site.gif){kind=small}
Forums
Maintenance & Repair Maintenance & Repair - Archived Discussions VW Ignition Coil Problems? 
243 messages, Last post on Aug 11, 2003 at 7:24 PM
You are in the Maintenance & Repair - Archived Discussions Forum. Your Host is mr_shiftright
This discussion is ARCHIVED. To reactivate the discussion, post a request in the Lost? Ask the M&R Host for directions! discussion.
| What year was your V6? | |
| My V6 is a 2002. Purchased at end of Aug. 02. | |
| Jeez, I thought the V6's were safe from this. Guess I'll wait and see how the 2003's hold up before I make any decisions. It would be nice to feel confident the problem has been taken care of. | |
|
your link is http://www.cbs.com/latenight/lateshow/top_ten/ and your system administrator is a doofus, he/she/it needs to install a cache server.... Top Ten Signs Your Volkswagen Needs To Be Recalled 10. The steering wheel is in the back seat 9. You're constantly stopping for coffee so you don't doze off from the carbon monoxide 8. Mix-up at factory gave you an anti-lock radio and AM/FM brakes 7. The roof rolls back, but it's not a convertible 6. If you're in an accident, you have to call a guy to inflate your air bags 5. Hazard light on dashboard reminds you to sign your will 4. Horn emits a very soft meow 3. Warning on tires reads: "For Indoor Use Only" 2. Goes from zero to sixty in about seven weeks 1. Any part of the car may be used as a cigarette lighter |
|
| Geez, I have this mental image of the President of VW of America, after having worked a long day trying to get the coil pack problem nailed down, feeling pretty good with himself that a letter had been sent out to the customers trying to set things right, crawling into bed and switching on Letterman for a little relief. He probably spilled hot cocoa on himself when this hit the air. | |
| Thanks for the list. I was shocked that it made such a national level. | |
|
that it doesn't count. but that's what happens when you let customers fester and mumble and cuss in public without addressing their concerns, your image breaks out in bloody pustules and you are laughed to death. that's why the Tylenol tampering cases were a watershed in public relations. the CEO got on the news programs, starting with Nightline, within 24 hours and pulled the whole product line until they could tamper-proof it, and offered medical assistance to anybody who had a case. he slapped the table, put his butt on the line, and flatly promised they would not sell until there was no way this could happen again, and would cover every legitimate claim while they reinvented product safety for the whole consumer market. they were off the shelves for something like 14 months. still the gold standard in crisis response, very seldom reached, alas. despite all the topical jokes about "Tylanide" and "Killemall", they were #1 again almost immediately after the coated caplet came back into the market. dollars to doughnuts you have some at home and at work and trust that Tylenol will do its deal the same way, every time, no matter what. probably trust it more than your family members, in fact. they handled the two or three goofuses and their little plots right, and the world noticed. VW has nobody to blame but themselves, and I bet no customer has to pay for a coil for five years on these engines as a result, no matter what happens to them. for reference, it took a little while for Ford to get it in line over some sort of little dustup over the tires on Explorers, but costly Nasser finally got that right with the "customer satisfaction initiative" of recalling every bloody Wilderness AT tire ever used on a Ford-built product. and the explorer remains #1 in its market. folks notice honest make-goods. |
|
| Got my letter from VW today. Basically it's just a reiteration of their existing policy: if it breaks, we'll fix it. No mention of pro-actively replacing the defective coils BEFORE they fail. Now, all the news stories mentioned that VW would eventually replace all the coils, but the letter says nothing about that. Frank Maguire did, however, "personally apologize" for my inconvenience. Thanks. | |
|
It's "unintended acceleration" all over again only this time it's unintended deceleration and it's a real problem. It was handled very poorly. Anyone who frequents the internet sites with VW/Audi content has been aware of this problem since this fall. Evidentally that doesn't include VAGs technical or customer service mavens. How many times will VAG take one step backward for every two forward in North America? They had real winners in the Passat and the A4 but they have blown it. I say this as a fan of Volkswagen group cars who has owned them on and off since 1965 and always enjoyed good service and good luck with them including my current '98 A4 AvantQ. Heads should roll! |
|
|
This one has some information I hadn't read before. http://www.autonews.com/article.cms?articleId=42523 |
|
You are here:
Forums
Maintenance & Repair Maintenance & Repair - Archived Discussions VW Ignition Coil Problems?
New? Join Now!
Forum Tools
Search Forums
Browse by Vehicle
2010 Volkswagen Passat
2010 Volkswagen Golf
2011 Volkswagen Jetta
2010 Audi A4
2010 Audi TT
2010 Volkswagen New Beetle
Browse by Board
Browse by Topic
Today's Chats
