Last post on Nov 18, 2013 at 6:34 PM
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#2144 of 2164 Poor reliability and service
Oct 30, 2012 (8:36 pm)
Why would a one year old 2012 KIA Sorento with 9,800 miles having engine failure?
We bought a new 2012 Kia Sorento for our daughter in college in 08/2011. She put 9,800 miles on the car so far with all the normalized services being up to date. This Saturday 10/27/2012, she drove from Miami to Naple, and this car died on I-75! Thank the Lord that neither she nor her friend got hurt! She had it towed to Fuccillo Kia dealership in Cape Coral, FL. This dealership did the initial evaluation that day, but could not diagnosed the reason why the car died! Thus, my 20 year old daughter had to leave the car in the Cape Coral Kia dealership, and no one at this dealership offered to help her getting a loaner/ rental car through Kia warranty coverage! My daughter had to ask her friend to drive from Miami (an hour and 45 minutes away) to pick her up and bring her back to Miami that evening!
Of course, nothing was done on Sunday. On Monday, the Cape Coral Kia dealership had to ask that we should contact our Kia dealership in Clearwater to fax all the service records to them as all the Kia dealerships'service databases are separated with no connectivity or sharing capability among them. I called the National Kia Customer Service to ask for help as the Clerwater Kia dealership did not respond initially to our request. The toll-free National Kia Customer Service lady said that Kia National headquarter does not have any data on services at any of their dealerships, but she gave me a case # and her extension to call back or communication, which I thought initially as being very nice and helpful ( I even did a survey for her and gave her high marks!)
I have to call the Clearwater Kia dealership's service manager to ask for help in faxing the service records to the Cape Coral Kia dealership to finally getting this done. After reviewing the well documented 3 services (on 08/11/11, 1/13/2012, and 06/11/2012), the Cape Coral Kia dealership agreed that we have had the car well-maintained by a Kia dealership during our short ownership, but th engine died fro unknown reason. The service manager there suggested that they will have to rebuilt the engine! We asked if this issue had been reported on other Kia Sorentos, and he replied that he does not or aware of any national recall nor issue with the Kia Sorento having premature engine failure. We asked that the engine should be replaced with a new engine from Kia factory in the Atlanta, Georgia plant in USA, rather from a rebuilt engine. The manager said that he will try to request for that. We requested that while the car being serviced under a Kia warranty-issue if my daughter could get a rental or loaner car for her to get to class at college. The dealership reported that they could do a rental car up to $30/day coverage only. However, since our daughter is 20 yo, she could not rent the car from any rental companies! The dealership insisted that they have no loaner car available for her to use! I called the Kia toll-free national customer service four times (twice on Monday 10/29/12 and twice on Tuesday 10/30/2012) using the previously given extension # to the service lady, Melinda. I was not able to get in touch with her either time, and upon calling back other customer service agents reviewed our case #, reporting that nothing was in our case report! So why created a case # and giving me an extension #!?
At this time, we are waiting for Kia's decisions to replace the engine, and to consider helping our daughter a way to get back from Miami to Cape Coral!
With this occurence of the failed engine on a new 2012 Kia Sorento with 9,800 miles after one year of ownership, I have to say that I am very disappointed in this car and with the above service issues from Kia National Customer Service Center! Thus, I would NOT recommend this car nor this car company to anyone at this time! Hopefully, this automotive company will learn to improve their quality and service in the future!
#2145 of 2164 Re: Poor reliability and service [neveragain727]
by MrShift@Edmunds HOST
Oct 31, 2012 (9:39 am)
Probably a manufacturing defect. It happens now and then, even to Rolls Royces and Ferraris. That's what warranties are for, to take care of completely unanticipated defects.
If you genuinely believe that these engines are defective, then you'd probably want them to rebuild the old one, rather than take a new one.
Of course, I haven't seen the damage, so I have no idea what actually happened. It could have been as simple as an unseen water or oil leak that destroyed a perfectly good engine.
We'd need more details to comment more intelligently, but keep us informed!
#2146 of 2164 Re: Poor reliability and service [neveragain727]
Nov 01, 2012 (5:03 pm)
I agree with Mr_Shiftright if you had more info on what happened, did the lights on the dash come on, or, did the car die flat out with nothing. A rebuild and/or replace of an engine seems a bit extreme for a vehicle with only 9800 miles on it. They should have been able to diagnose an existing condition as to why the engine failed.
I always keep my service records in the car and a copy at home (I am anal-retentive, but, if there are ever any questions, I have everything available)
I would check all the service records also, they could have applied an update that could have screwed things up.
After a year of owning my Sorento, there was an update that was applied that was causing mine to jerk. Brought it back to the dealer and it turns out it was an update that changed the transmission pressure. The dealer reset it to factory specs, then all was well. Even the cpu updates could have caused something.
#2147 of 2164 Re: Poor reliability and service [esmith1172]
Nov 03, 2012 (6:03 pm)
No light notification at all. The car sputtered n died on the side of I-75 as our daughter pulled over to the side! She kept the maintenance papers in the glove compartment of the car. When the KIA dealership in Cape Coral asked for them, we told them that the maintenance papers were in the glove compartment, but they said that those were not enough! They wanted the KIA dealership in Clearwater where we live and where our daughter had the car serviced, to fax the papers to them! I felt this request was done as a barrier to get the car repaired so I call the KIA Toll Free Customer Service for help! However, this national service desk was not helpful at all! I still have not had any return call from the KIA Toll Free National Customer Service despite my calls n left 2 messages with the assigned agent! The other customer service agents would say they were not responsible for our case number, and when they look into our case number's file, it was blanked - nothing in it!!!
Update: on Friday 11/02/2012, our daughter left Miami and came back to the Cape Coral KIA dealership on her own to pick up her car - by catching a ride from a friend as the dealership would not send her a courtesy car nor pay for a cab, even though she could not rent a car as she is only 20 years old! (The dealership did offer to let her rent a car through Enterprise at max. $30/day, but she could not get this as Enterprise and all the other rental cars required the rental member to be at least 25 yo! We explained this matter to the KIA Cape Coral dealership, and they said that they would not help our daughter to obtain any ways of transportation back from Miami to their location in Cape Coral!)
Anyway, they said that they put a new engine into our daughter car, and she drove the car back to Miami without incident. However, our daughter called us today, Saturday 11/03/2012, reporting that her "Check Engine" light came on! Thus, we will have the car to be checked out next week by a Miami KIA dealership.
With this experience, I will NOT purchase another KIA anytime soon! I will not recommend KIA to anyone either!
#2148 of 2164 Re: Any 2012 users with any issues [vickster77]
Nov 04, 2012 (8:45 am)
Yes...minor. I just bought a used one (8K miles on it) and turned the Sirius Sat on from a subscription leftover from my previous car. The reception is horrible and drops, and or searches, many times during any ride. I had Sirius on my previous vehicle for 5 years and only lost reception in garages and under gas station roofs during fill ups. This car loses it constantly on city streets, neighborhoods, freeways...I will take it in when I have a chance. Hopefully it will get corrected. I read others having issues with only one person having the dealer find an "open connector in the antena" being the corrective action. I will update when I take it in and see what they tell me...Otherwise, I love the vehicle!
#2149 of 2164 Re: Poor reliability and service [neveragain727]
Nov 05, 2012 (1:22 pm)
WOW! Sorry to hear that you went through so much trouble.
I have to question the dealership that you had the repairs done in. It is very rare that an engine will fail so quickly and then to get a check engine right after the repair.
I am hoping that the problem gets resolved and your daughter won't have anymore future issues.
I was trying to figure what would have caused the engine to fail. Usually it would be a part of the engine due to other problems, like an oil leak, etc. For the diagnosis to be that the engine died is a little scary.
The check engine light could be coming on if they didn't match the engine serial series to the transmission serial series. When she gets it back to the original dealer, have them check that out.
#2150 of 2164 Re: Poor reliability and service [esmith1172]
Nov 06, 2012 (5:43 am)
You were right - The KIA dealership in Miami reported that the reason for the "check engine" light coming on, was because the existing oil cap was not compatible with the new engine so we have to wait for about one week for the new oil cap to be arrived from the plant in Atlanta, GA!
Still no word from the KIA National Customer Service yet on why the engine failed!
#2151 of 2164 Re: Poor reliability and service [neveragain727]
Nov 19, 2012 (8:57 am)
I would like to know about what happened because it sounds like the exact same thing just recurred to me again last night on the side of the 400-series hwy up here in Ontario, Canada.
Would you be kind enough to share more details about the sequence of events that happened to the Sorento with me (us)?
I too am getting the corporate line towing from the service dept. However, I will deal with that aspect at a later date, right now I just need to get the darn vehicle fixed so I can return to work tomorrow.
Many thanks! L.
#2152 of 2164 Re: Poor reliability and service [lwsbkr]
Nov 19, 2012 (5:21 pm)
To this date, we have not heard from Kia about why the engine failed! KIA just replaced the engine and send us away! I think that KIA is trying to hush it up so no recall would be done!
I need to report it to the US National Highway Traffic Safety Administration to be included in a national database!
#2153 of 2164 Re: General thoughts on purchasing this vehicle [ellalmj]
Mar 25, 2013 (12:09 am)
I have mixed feelings about KIA. My father has had three different ones. Two vans and one of the luxury cars. While he had minimal issues with his my former mother in law had the wagon, (Rio I think). At about 99,900 miles she started getting a noise in the engines or transmission. She took it to the dealer in Duluth, Mn., (40 mls from home). They changed the tranny fluid, filter at charge and sent her on her way. Two days later, just over 100,000 mls the transmission failed completely. Needless to say they didn't want to repair it under warranty, but offered a good deal on a newer KIA. Well she scrapped it and bought another brand.