Last post on Nov 18, 2013 at 6:34 PM
You are in the Kia Sorento
What is this discussion about?
Kia Sorento, Electrical, Engine, SUV
Go to NHTSA to file a safety complaint.
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#2134 of 2164 Re: fueling [Mr_Shiftright]
Aug 19, 2012 (12:38 am)
I am not a solicitor just an upset customer and I was just replying to the other person who brought up the class action law suit.
Here is the quote from your website about the KIA Sorento 2012.
What Edmunds Says
No longer simply just a good value, the 2012 Kia Sorento is now an excellent pick for a small or midsize crossover SUV.
I used your website for research in order to make an educated and good desicion before I ventured into byuing a new car.
I am really surprised that with all the overwhelming negative reviews since 2003 on this site, you still reccomend this car as "an excellent pick."
#2135 of 2164 Re: fueling [regos11]
Aug 19, 2012 (3:39 am)
I completely agree!!! I bought a brand new 2005 and I have had nothing but problems with the vehicle. I have spent thousands and thousands of dollars in repairs not to mention the time invested and lost work bringing the vehicle back in forth to the garage for repairs. it is sad the every Kia repair shop in a 60 mile radius knows me by first name. I orig thought it was a great warranty as well however I drive so many miles to work that all the warranties were not covered. I fought and fought to have this car classified as a lemon but was unable to make that my full time job but again because i drive over 60k a year they kept telling me it was because the miles. Everything from the brakes, to replacing my whole engine, replacing headlights every 6 mo, to especially even the electrical system issues this car would def not be a recommendation to ANYONE. i have talked MANY people out of buying ANY type of KIA product. I still LOVE the looks of this car and it is perfect for me with re: to the size, the seats folding completely flat etc. However not worth the time wasted sitting at the garage and the time off work trying to get it there before they close (esp since no Kia dealership within 40 min of me). Being a female I hear so much crap from all of them. Trust me I do my research before I go in and told them I was not their typical "female" who knew nothing about cars nor was I gullable to their BS and stories they made up over the years. i could write a book on all their dumb ass stories I heard. The prob was I refused to leave until something was fixed properly or until I had the bill correct ie refused to pay labor on them fixing my brakes,etc 4 x in 9 mo (and it would have been sooner if i could have gotten car in to them). I love the looks of the new Kia but I refuse to buy another one due to fear of another lemon. But again, when u have SOOOO MANY LEMONS.....this seriously needs to be investigated. I hope everyone is able to get the class action going for you guys. think its too late for me!!!! good luck
#2136 of 2164 Re: fueling [regos11]
by Stever@Edmunds HOST
Aug 19, 2012 (4:12 am)
We have "problems" discussions for most every brand here, just like every dealer you go to will have service bays so they can work on cars.
Reliability ratings are good and other Consumer Reviews here look good too (I just picked '05 for the link).
I think class actions are great for the lawyers or for consumers if you like getting a coupon for $500 (or less) off a new car. Otherwise it's better to work with the dealer yourself to get recurring issues fixed or go the small claims or BBB arbitration route. If you go the lawyer route, it'd likely be faster to go it alone with your own lemon lawyer. For safety issues, sometimes the NHTSA will do a recall if there's enough complaints and they are make the vehicle unsafe.
The Secret Warranty may help in your dealing with Kia.
Aug 19, 2012 (6:53 am)
I realize it is a monstrous disappointment to buy a new car and have trouble with it---I think the problem with making new car purchase decisions based solely on owner forums is that these forums are something like the ER room at a hospital---if you judged the condition of the human race only from the ER room, you'd have a pretty grim picture of our overall health.
Hopefully, whatever inherent defects automotive reviews may miss, the factory warranty and the factory "fixes" through TSBs can take care of all that. (hopefully).
#2138 of 2164 Re: fueling [regos11]
Aug 20, 2012 (5:24 am)
I do understand what you are saying, but, without giving the dealer the opportunity to resolve the problem, it winds up becomming a mute point.
You must give the dealer the opportunity to diagnose fix the shaking. If after that, the problem still exists, then you have options.
There are so many things that can cause shaking (even on new cars). Something as simple as a bad set of tires can cause shaking while driving, certain electrical malufnctions can cause constant shaking. It could even have been a computer update (which is extremely possible) if before you drove off with the vehicle the dealer brought it in to be cleaned, etc. There is an update that was pushed to the Sorento not to long ago that I believe increased the transmission pressure. This caused the Sorento to "jerk", in some cases caused shaking, but mostly cause a "jerk" when the vehicle was started and made it sound like the transmission was banging into gear. If this is the case, they have to reset the transmission pressure back to the original ("factory specs").
All I am saying is, you can't consider the vehicle (or any vehicle - brand or otherwise) a lemon until the dealer has had the opportunity to resolve it.
If the vehicle was miss-represented in any way, you would need to show/prove how.
Also, you can't always go what people say on any forum because you don't always get the whole story.
#2139 of 2164 Re: fueling [steve_]
Sep 12, 2012 (7:10 am)
I've actually read 90% of the posts here, maybe more than I should have... I think alot of the people posting here work for toyota or some other car company.... Just seem unreal that dealerships and the manufacturer would go out of there way to screw people ... All I'm saying I lOve my KIA, it's a 2011 with 52k on it ( AWD With a 4cyl. )
#2140 of 2164 Re: fueling [stevem3rd]
by Stever@Edmunds HOST
Sep 12, 2012 (7:41 am)
It's not that; it's just that happy owners like you rarely take the time to post that their car is running fine. And such posts really wouldn't be much on topic in a maintenance and repair discussion.
#2141 of 2164 Re: fueling [stevem3rd]
Sep 12, 2012 (12:57 pm)
I agree, there is an inordinate number of complaints here versus other forums...don't get me wrong...I feel for the folks who have issues with their cars...we've ALL had issues with ALL of our cars...give the dealers a chance to honor the warranties...then escalate it above them..right to the VP of American KIA Sales if you have to...Both KIA and Honda are poised for historic growth..they know that bad references can kill the golden goose...
I remember when Honda and Toyota just started to take market share from the Big Three way back when...same types and frequencies of complaints came through at first....
Hyundai and Kia are driving Honda and Toyota crazy because they can move faster....
I love my 2013 Kia Sorento EXV6 even more than our Highlander and our 4Runner..but good news and good references rarely come to these types of "problem forums"...
#2142 of 2164 Re: fueling [bostbob]
by Stever@Edmunds HOST
Sep 12, 2012 (1:12 pm)
Part of the problem is that a good dealer can make even a lemon tolerable. But dealers are "independent" of the manufacturer and the quality of service that you get varies widely. And there's only so much the manufacturer can do to keep their dealers "in line".
Meanwhile the manufacturers tell the dealers how much they will pay for warranty work and often it really doesn't cover the dealer's cost.
#2143 of 2164 Re: fueling [steve_]
Sep 14, 2012 (10:30 am)
I agree with this statement as well. I've had some very great experiences (Like the one I 'm having now with my local Kia dealer who is part of a larger very reputable chain in the Boston area. They even hired the Honda Service manager from his store down the street to make sure the new Kia customers are having a good experience. The Service Manager is not seeing a fraction of a fraction of the types and volumes of issues this forum is seeing.
On the other hand I've had very bad experiences with Toyota and Nissan Dealers and Service Managers who were always more concerned about their margins rather than keeping a new customer satisfied.
Way back when I sold F&I and Service software to Dealers and I am still shocked as to how thin the operating margins were for the Dealers and the pressure on the Dealers to avoid honoring Warranty work as much as possible.
I spent months asking other Kia owners how the Sales and Service was at this Dealer before I bought my Kia. Last week I had a minor issue with one of the outside door panels coming out...the minute I mentioned it to the Service Manager, he asked me to see the car and fixed it right on the spot..very, very pleased with not only the car, but this Dealership as well...