Last post on Nov 18, 2013 at 6:34 PM
You are in the Kia Sorento
What is this discussion about?
Kia Sorento, Electrical, Engine, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#2058 of 2164 Kia Sorento with ISSUES...possibly a Lemon? Need help.
May 16, 2011 (8:38 am)
I have a few questions and hopefully someone may be able to help me out. I have a 2011 Kia Sorento, AWD, I4 LX. First of all, I have noticed, but thought it was ABS, that I will be going 40mph and need to apply my brake. At first it seems like it is braking "normally" and then all of the sudden it feels like it locks or something and it will actually jerk me forward. I am not applying any addition brake, just a steady brake. Is that normal? I have had other vehicles with ABS and that is not normal. I have not had this intop the shop on this situation, again, I thought it may be "normal."
Item number 2.....As I can see, tranmissions are a popular item in the Sorentos......seeing that several of you have had yours replaced. Well count yourself lucky....mine has been replaced 2 times already. I have 7,200 miles on this time bomb. Just a quick history report.....Bought the Kia on 12/13/10...on 4/14/11 with 5,893 miles (or that is when I finally got it to the dealership 40 miles from home) I was going down the road about 40 mphs and it felt like I hit a brick wall. Called my husband to meet me, and my vehicle only had 1 & 2 gears. Took it too the nearest Kia dealership 3 miles away only to get a very rude customer service rep. In the mean time we had shut the vehicle off. After the horrible expereince with the local kia, I took it back to Princeton where I bought it. Talked to the tech on the phone and he said just go between 50 -60 mph. (It is an interstate and I should NOT have even tempted doing something like that. I could have got into an really bad accident. THank God I didn't) The tech informed me that since we turned the Kia off it reset the computer and it would shift normally. So, took it down there and they replaced the transmission. Brought the vehicle home on a Saturday--4/16. We went on a trip on Sunday. Everything seemd good to go. And then on 4/22....not even a week later it did it again. My husband was driving this time. We took it back down there and it needed a 3rd transmission. Odometer reading 6,636. This time they also check the wiring harness and replaced the transmission. I got the Kia back on 4/28/11. I have since limited my use of this piece of crap. Even though my husbands truck is much harder on gas, we use it more because I am scared to death it will happen again. It is very hard because I work 20 miles from my house so I have to drive my car.
But here is the next thing.....I have been receiving calls from Kia. I was told that they are going to be doing an investigation on my car and I would be getting more calls. They have offered to give me $500 for the "trouble" I have had. So I started looking into Lemon Laws. I am in WV and the law states that something must go wrong 3 times or that it could cause bodily injury. I have posted the law below. Would this fall under (b)? What happens if #3 is on the interstate when I am going 70 Mph and someone hits me? Will I be here for #3?
Thanks in advance for help and advice!
(a) It is presumed that a reasonable number of attempts have been undertaken to conform a new motor vehicle to the applicable express warranties, if the same nonconformity has been subject to repair three or more times by the manufacturer, its agents or its authorized dealers within the express warranty term or during the period of one year following the date of original delivery of the motor vehicle to the consumer, whichever is the earlier date, and the nonconformity continues to exist, or the vehicle is out of service by reason of repair for a cumulative total of thirty or more calendar days during the term or during the one-year period, whichever is the earlier date.
(b) If the nonconformity results in a condition which is likely to cause death or serious bodily injury if the vehicle is driven, it is presumed that a reasonable number of attempts have been undertaken to conform the vehicle to the applicable express warranties if the nonconformity has been subject to repair at least once by the manufacturer within the express warranty term or during the period of one year following the date of original delivery of the motor vehicle to a consumer, whichever is the earlier date, and the nonconformity continues to exist.
(c) The presumption that a reasonable number of attempts have been undertaken to conform a new motor vehicle to the applicable express warranties applies against a manufacturer only if the manufacturer has received prior written notification from or on behalf of the consumer and has had at least one opportunity to cure the defect alleged.
(d) The term of an express warranty, the one-year period and the thirty-day period shall be extended by any period of time during which repair services are not available to the consumer because of a war, invasion, strike or fire, flood or other natural disaster.
#2059 of 2164 Re: Kia Sorento problems [missjj]
May 16, 2011 (12:42 pm)
things of this nature should be reported to the NHTSA they are the ones that do recalls without complaints being filed they will not do investigations to get a recall.
What year is your sorento? I have just been through this recently and have filed a report
#2060 of 2164 Re: Kia Sorento problems [soryibykia]
May 16, 2011 (6:06 pm)
It's a 2011. Crazy huh??
#2061 of 2164 Re: Kia Sorento problems [crissyg]
May 26, 2011 (11:19 pm)
I also have a 2011 Kia Sorento and I had to take it in last Friday (May 20th, 2011) because of a defective sensor for the rear parking assist. They replaced the sensor but the problem was still not solved, they replaced the harness still with no luck, then they replaced the electric module? which they say controls all of the sensors and that still didnt work. At this time they told me they had never seen this and that my vehicle will have to be rewired from back to front. I was pretty angry considering its a brand new car. I told them to keep trying other ways so finally they decided to try and replace all four of the sensors and it worked! I got my car back yesterday (May 26th, 2011) and was happy. Today I leave for work and as I go to put the car in reverse the vehicle makes a loud bang and jerks! I couldn't believe this, so I called Kia back and told them what had just happened and they said that they had heard of this happening and that my computer needs to be reset. I dont know whether to believe them or not because in my opinion there must be something wrong with the transmission in order for that to happen. Is this rebooting of a computer the answer to this problem or will my entire transmission have to be replaced? I am reading about horror stories everywhere online about 2011 Kia Sorentos having to have transmissions replaced if not once but sometimes 2 or 3 times. This is ridiculous and I as a consumer should not have to deal with such things. My car only has 8,500 km on it, its new, the reason I purchased it was so I wouldn't have to be in the garage all the time but Ive pretty much spent the last 2 weeks there. Kia has to realize that they made a huge mistake by rushing an unfinished product out the door and they need to compensate their customers.
#2062 of 2164 Front end shake over 60 mph?
Jun 21, 2011 (9:47 am)
I have a 04 lx 4x4. it's got 47K miles. Recently there's a shake you can feel in the steering wheel and the floor. Starts at 63mph roughly. Had alignment, new tires, rebalancing, new end links. Still shakes. It's really ticking me off now. Dealer hasn't a clue. The shop that did the other work is just guessing, and that tend to add up. Anyone have ideas? I would rather do the work myself, but running out ideas. Rotors, cv, ???
#2063 of 2164 Re: Drive Train vibration [craigh]
Jun 23, 2011 (3:46 am)
hi i have had the same problem my dealer sorted the cruise control it was a wiring loom recall that need to replace a broken wire. stops heavy power steering and surging cruise control.
the transmission is probably the transfer case oil need to be replaced easy fix but a bit fiddley.
#2064 of 2164 Re: check engine light '04 sorento lx [brucey1]
Jul 01, 2011 (3:45 pm)
i had some what of the same problem with my 04 serento i smoked the motor and found a vacuum hose off on the drivers side up in the front put hose back on and no more problem
#2065 of 2164 noise on slow tight turns
Jul 01, 2011 (3:54 pm)
when i make slow tight turns my serento makes a growling noise and mainly rear tires makes a barking noise i have replaced rear end drained and refilled front and rear ends transfer case tranny fluied and refilled all. if i unplug transfer case ele. connecter noise goes away i am thinking it is clutch in transfer case any other ideas
#2066 of 2164 Re: to elfsprite33 [moni2]
Jul 12, 2011 (12:27 pm)
Hey, sorry it has taken me so long to get back...I did file a complaint today with the NHTSA. My Sorento has continued to have the ESC off problem since January. It is not frequent, but does happen from time to time. I have not been back to the dealership to fix this problem, although I don't really think they know what the problem is or can fix it. I have also read on another site that I should have the accelerator sensor replaced. I am making an appointment for the end of the month so I'll post what I find out. Cross your fingers!
#2067 of 2164 2011 Kia Sorento with Engine Coolant & Oil Mixing
Jul 13, 2011 (10:28 am)
I have a 2011 Kia Sorento with 20K miles. Recently, after leaving an event for 1 hour, we came out to see our Sorento with what looked like gold and brown "oil" down under the front right tire. We called Kia for roadside assistance, and while they could tow the car, they could not carry my family of four (nor garantee a vehicle for us) to the dealership with the car. We slowly got it to a dealer on our own, where it has now been for nearly 2 weeks and they "still do not know what is wrong with it". They just got permission from Kia to take the engine a part to look for the problem. All they can say is the the Engine Coolant is contaiminated with oil, but they don't know how.
Needless to say, I am concerned. This is after a recent oil change. After the recall work... Any ideas on what the issue is and have you seen it before?