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SUVs Kia Sorento Kia Sorento Maintenance and Repair
1991 messages, Last post on Nov 30, 2009 at 7:49 AM
You are in the Kia Sorento Forum. Your Hosts are steve_ & tidester
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Replying to: chill (Dec 31, 2007 6:55 am) But on to the fix. I was told (and I have learned to not believe anything a Kia service rep says) that it is "normal" (Kia's favorite" we don't know what we are doing" phrase) exhaust noise and they have a "special" 3M sound insulation they spray on the bottom of the passenger compartment that deadens it so you can't hear it. I can't verify this since my service department sat around with their thumbs.... well you get the idea. I am going to wait a week and see if they call me back. They might not as I lost my temper and let them know what I thought of them. If I don't hear from them I am going to write a letter to the General Manager at the dealership and wait a couple of weeks. If nothing happens I have the District Service Managers info and I will resend the letter to him. As a last resort I will call their customer service people. From everything I hear I am not holding out any hope that this will be fixed. They have replaced (they say) the transfer case to fix this. Nada. They played with the brakes for some reason. Nada. (This did cause the truck to do a "bump bump" when I stop and start. Not always, but it started right after) They wanted to replace the passenger side wheel bearing. Uh, no you're not. They then told me they found out it was a motor mount. Uh, no you're not. You will not replace parts willy nilly because you don't know what you're doing. My mama didn't raise any stupid children. So after going through the transfer case, brakes, wheel bearing, and motor mount we get to the exhaust system. The best part of the story? When I first took in I told them it was the exhaust system causing the noise. What is it with service techs anyway? |
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Replying to: kostas1 (Jul 16, 2009 1:09 pm) Good luck. |
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Replying to: ashoraka (Aug 16, 2009 3:52 pm) I hope you got satisfaction on your problem. Ed I had nothing but trouble with the kia dealer repairs done in Yonkers, NY (the Kia rep told me that they are no longer affiliated with Kia. However, I believe the dealership that oversaw the shop now does repairs at a new location, so beware). I did the transmission recall in November 2008 and had to take back my 2005 sorento 5 times where they told me nothing was wrong but then found other problems to charge me $1,500 for. When I took it to a mechanic to check it out they found that the transmission fluid wasn't replaced after the repair was done. It was extremely dangerous driving the car during that time. While my sorento was in the shop I had them replace the timing chain at around 60,000 and now it appears that the crankshaft pully bolt was torqued inproperly and it snapped off 8/21/09 while I was driving and I almost crashed. How on earth can people doing shotty repairs sleep at night. I called national Kia and tried to get satisfaction through them, but I was told that after 60,000 miles they no longer have road side assistance. It appears even when they do a repair improperly and send out dangerous vechicles that applies. The first representative I spoke with told me to drive the sorento in--even after I told her that the crank shaft bolt snaped. I told her it wasn't driveable. She told me that basically it was my problem. So I got the manager's boss who told me that they would cover the towing cost if it was found out by them that it was caused by an error in the previous repair. So I guess I have a lemmon that is falling apart at 64,000 miles. This is incredibly disheartening. Now I have to get a tow truck to take the sorento to a different kia dealer repair shop that is in the bronx. I feel very powerless in dealing with this supposed great warranty. See TSB No. KT2009081001 issued 8/09 that they have on the proper installation of the crankshaft pully bolt. To learn more about recalls, TSB, etc. go to http://www.kiatechinfo.com and sign up. I'm beyond disgusted with calling kia and trying to get satisfaction after having their representative Yonkers Kia dealer repair lying and saying that the transmission repair was done properly and then having to call Kia national to complain to try to get the problem resolved. |
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Good Morning Everyone...My 2003 Kia Sorrento's engine light just started coming on this morning..Haven't had any problems(knock on wood) so far since I have owned it..Just routine maintenance.. I called the local Kia service dept. and they wouldn't give me an info to why engine light would be on...I have been reading this forum and am trying to get some idea of what the problem could be. Has any other 2003 Kia Sorrento owner had this problem with theirs? Thanks for listening.. Krissy |
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Replying to: krissygr09 (Aug 24, 2009 5:55 am) |
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Replying to: krissygr09 (Aug 24, 2009 5:55 am) |
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Replying to: krissygr09 (Aug 24, 2009 5:55 am) On Board Diagnotics II (OBD-II) is standard in all cars sold after 1995 in the US. When the sysem detects a fault it records a code for the fault in the engine management system's computer. Under the steering wheel is a jack. If you go to Harbor Freight you can get an OBD-II code reader for under $50. (Stupid me, I blew $80 at AutoZone!). Connect it to the jack and follow the instructions and it will tell you what's up, if anything. Then you can decide if it's something for you the dealer or the shop down the road to look at. (Free, $100/hr. or $45/hr. in my case). Even if it cost me $80 the code reader is a good investment. Your CEL may come on if it detects a fault in any emissions system component, like the fuel evaporative system because you didn't tighten the gas cap enough. You'll feel a lot less stupid finding that out in the privacy of your garage than paying the dealer $200 for this information. The code reader will work on your next vehicle too.
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Replying to: pinyachta (Aug 25, 2009 5:45 am) |
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A gradual vibration developed during using brake whiten speed of 80-60Km/hr Mechanical technician said it comes from the waving of the drums grinding made to the drums and brake pads replaced but the same vibration happen again after one week grinding repeated 3 times again with no useful Drums changed to new one the same case happened after the same period (one week) Brake pads used for Hyundai Santa Fe which same as for KIA Sorento Please your advice to solve the problem will be highly appreciated     Car made: KIA Model: Sorento Year : 2006
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Today the dealer is placing the foam sound insulation around the exhaust system on our Sorento. This is because the noises we have been hearing have been classified as "normal". Apparently all Sorentos sound like this, we and 5 (if I remember correctly) others in the country (or was it our state? My memory is shot this summer) find it to be annoying. This from the "top secret" work done by a Platform Engineer (whatever that is) who, reportedly spent 30 hours trying to track down the cause. We have acquired another, high pitched dinging noise at somewhat hard acceleration so it seems the saga of loose parts (?) or something (?) will likely continue. This sound seems to be coming from a different area so I doubt it's tied to the other noises. I'll have to get the wife to ride with me to ascertain the location, I'm partially deaf and sound-directionally challenged. I find it interesting that I'm annoyed by the odd sounds and others aren't considering that I only hear about 60% of what goes on. "What?" is my most often said phrase. Anyway, this is not meant to be a rant or bitch, just letting everyone know that I will be reporting on the success (please!) or not of the "foam fix". Then we move on to the high-pitch dinging. I have to say that as frustrated as I have been by all this I have also been impressed by the service department at our local Kia dealer. I know I've pissed and moaned and ranted and raved, but that is simply the frustration coming out. The service manager has been friendly, smiling and bent over backwards to get this resolved. That fact that I'm upset with him just doesn't register. I suppose my little "rants" are pretty much nothing compared to some of what he puts up with. After I had decided to just forget about the noise I got a call from him about this foam solution. I'm talking about at least a month, and it might have been as long as two. I can't say for sure because I've been really sick this summer and have lost track of time spans (and words and the ability to do mathematics). That impressed me. Of course they then screwed up the appointment and I got mad. Stuff happens I guess. Wish me luck and I'll report back.
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