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Kia Sorento Maintenance and Repair

1990 messages,  Last post on Nov 20, 2009 at 5:31 PM

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What is this discussion about? Kia Sorento, Electrical, Engine, SUV


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#1960 of 1990
Fuel Filter by missilcornfuse
Aug 01, 2009 (7:02 am)
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I have a 2005 EX 4x4 & have a few instances of power loss. My guess is the fuel filter needs to be changed but I need to know the location. I don't like paying the dealership prices & the Purrfect Auto that I want to go to says there isn't one except for in the fuel pump. The maintenance manual states one needs to be changed at 60K so I know there is one. Just WHERE IS IT?
#1961 of 1990
Re: Fuel Filter [missilcornfuse] by pao
Aug 02, 2009 (12:00 pm)
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Replying to: missilcornfuse (Aug 01, 2009 7:02 am)

the fuel filter is in side the tank by teh fuel pump behind and under the seat in the back.....not easy to get to..and fuel pump has to be removed to get to it.....
#1962 of 1990
Re: Shiftshock runaround [edladaire] by ashoraka
Aug 16, 2009 (3:52 pm)
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Replying to: edladaire (Sep 05, 2008 1:03 pm)

edladaire -
 
I am having the same exact problem as yours ... I took my '04 Serento to the dealer for a "Check Engine" light, they said there were two recall campaigns outstanding for the car ... the Induction Control Valve (ICV) and the Crakshaft Pulley Bolt (CPB) ... they did both at no charge, but now the transmission races through the gears real quick (I'm into fourth at 30 mph) and each time it shifts gears the car lurches fowrward ... there is also a problem with downshifting ... it WILL NOT DOWNSHIFT no matter what ... I have to do this manually!!
 
I'm getting ready to take it back and I know I'll have to do batlle with the dealer ... so I was wondering if you'd had eny luck getting yours fixed.
 
Thanks
#1963 of 1990
Re: 03 Kia Sorento Engine missing [pao] by pinyachta
Aug 18, 2009 (7:15 am)
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Replying to: pao (Jan 26, 2009 11:10 am)

Same problem with my '04 (93K) Probably started about 50-60K. Dealer hasn't found solution (or problem). It feels like the AWD traction control is responding to something. Generally, it occurs during low or moderate load (small upgrade at 50-55) on clear dry roads. The tach and the speedo don't bounce and it feels and sounds like it's coming from behind the engine. So I don't think it's a hesitation. Rather it may be an issue wit the software or hardware that controls the transfer case.
 
I've documented it so if the transfer case falls out they will have to eat it. At this point it's merely unsettling and a minor irritation, but seems to be happening more frequently. I've been pretty happy with the car and feel the overall quality and reliability is on a par for a 4WD.
Geo.
#1964 of 1990
Re: 03 Kia Sorento Engine missing [pinyachta] by howardskid
Aug 18, 2009 (9:05 am)
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Replying to: pinyachta (Aug 18, 2009 7:15 am)

I think you are right to focus on the AWD control. Your symptoms are the same that on my O3 ended up being the result of tires that were not exactly the same circumference, causing the AWD to think there was slippage. Your problem could be caused by as little as not rotating your tires or running the spare which had no wear. If you recently replaced fewer than all four tires, that is the problem, even if you correctly matched sizes. If you are catching the problem early, there is no damage to the differential. Otherwise, it might need replacing. BTW, the dealers seem to have no knowledge of this problem with the AWD.
#1965 of 1990
Re: 03 Kia Sorento Engine missing [pinyachta] by pao
Aug 18, 2009 (9:06 am)
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Replying to: pinyachta (Aug 18, 2009 7:15 am)

mine finally ended up as a bad front differential...and drive shaft.....have them check the front differential first.....expensive part to replace new.....drive shaft ran $700 and the front differental was $3500...plus labor......I parked the car....brother in law is using his company mechanic to fix it with used parts for around $1000...docmenting the issue probably will help..but I was beyond 100k when it started...so out of luck for any warranty work...
 
havent had a car payment in three years on it..so making this one final investment...if it breaks again....its off to the junk yard..or donation.....
#1966 of 1990
Re: Engine noise in passenger compartment [chill] by zorento
Aug 20, 2009 (1:50 pm)
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Replying to: chill (Dec 31, 2007 6:55 am)

If you are still having this problem (I have it with my 2008 Sorento) there is supposedly a fix. I had an appointment to have mine fixed this morning, but an hour after my allotted time it was still sitting there with no one working on it and I had to leave for another appointment. Typical crappy Kia service and the reason I will never buy or recommend that anyone else buy one. I love my Sorento, but I will not put up with idiots in the repair department. It will be interesting to see how long it takes me to dump this truck and buy a Toyota. Costs more, but at last they fix them properly.
 
But on to the fix. I was told (and I have learned to not believe anything a Kia service rep says) that it is "normal" (Kia's favorite" we don't know what we are doing" phrase) exhaust noise and they have a "special" 3M sound insulation they spray on the bottom of the passenger compartment that deadens it so you can't hear it.
 
I can't verify this since my service department sat around with their thumbs.... well you get the idea.
 
I am going to wait a week and see if they call me back. They might not as I lost my temper and let them know what I thought of them. If I don't hear from them I am going to write a letter to the General Manager at the dealership and wait a couple of weeks. If nothing happens I have the District Service Managers info and I will resend the letter to him. As a last resort I will call their customer service people.
 
From everything I hear I am not holding out any hope that this will be fixed. They have replaced (they say) the transfer case to fix this. Nada. They played with the brakes for some reason. Nada. (This did cause the truck to do a "bump bump" when I stop and start. Not always, but it started right after) They wanted to replace the passenger side wheel bearing. Uh, no you're not. They then told me they found out it was a motor mount. Uh, no you're not.
 
You will not replace parts willy nilly because you don't know what you're doing. My mama didn't raise any stupid children.
 
So after going through the transfer case, brakes, wheel bearing, and motor mount we get to the exhaust system. The best part of the story? When I first took in I told them it was the exhaust system causing the noise.
 
What is it with service techs anyway?
#1967 of 1990
Re: kia sorento noise [kostas1] by edladaire
Aug 22, 2009 (12:15 pm)
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Replying to: kostas1 (Jul 16, 2009 1:09 pm)

Have you had any work done in the last 12 months. If so the mechanic might not have tourqed the bolt at the end of the crankshaft correctly. Have the bolt at the end of the crankshaft checked by a mechanic.
Good luck.
#1968 of 1990
Re: Shiftshock runaround [ashoraka] by edladaire
Aug 22, 2009 (12:18 pm)
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Replying to: ashoraka (Aug 16, 2009 3:52 pm)

Then answer was that the repair was not completed and that the dealer repair shop did not replace the transmission fluid after the safety repair campaign to fix the tranmission was done. Below is my newest problem.
I hope you got satisfaction on your problem.
Ed
 
I had nothing but trouble with the kia dealer repairs done in Yonkers, NY (the Kia rep told me that they are no longer affiliated with Kia. However, I believe the dealership that oversaw the shop now does repairs at a new location, so beware). I did the transmission recall in November 2008 and had to take back my 2005 sorento 5 times where they told me nothing was wrong but then found other problems to charge me $1,500 for. When I took it to a mechanic to check it out they found that the transmission fluid wasn't replaced after the repair was done. It was extremely dangerous driving the car during that time.
While my sorento was in the shop I had them replace the timing chain at around 60,000 and now it appears that the crankshaft pully bolt was torqued inproperly and it snapped off 8/21/09 while I was driving and I almost crashed. How on earth can people doing shotty repairs sleep at night.
I called national Kia and tried to get satisfaction through them, but I was told that after 60,000 miles they no longer have road side assistance. It appears even when they do a repair improperly and send out dangerous vechicles that applies. The first representative I spoke with told me to drive the sorento in--even after I told her that the crank shaft bolt snaped. I told her it wasn't driveable. She told me that basically it was my problem. So I got the manager's boss who told me that they would cover the towing cost if it was found out by them that it was caused by an error in the previous repair. So I guess I have a lemmon that is falling apart at 64,000 miles. This is incredibly disheartening.
Now I have to get a tow truck to take the sorento to a different kia dealer repair shop that is in the bronx. I feel very powerless in dealing with this supposed great warranty.
See TSB No. KT2009081001 issued 8/09 that they have on the proper installation of the crankshaft pully bolt.
To learn more about recalls, TSB, etc. go to http://www.kiatechinfo.com and sign up.
I'm beyond disgusted with calling kia and trying to get satisfaction after having their representative Yonkers Kia dealer repair lying and saying that the transmission repair was done properly and then having to call Kia national to complain to try to get the problem resolved.
#1969 of 1990
2003 Engine Light on! by krissygr09
Aug 24, 2009 (5:55 am)
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Good Morning Everyone...My 2003 Kia Sorrento's engine light just started coming on this morning..Haven't had any problems(knock on wood) so far since I have owned it..Just routine maintenance.. I called the local Kia service dept. and they wouldn't give me an info to why engine light would be on...I have been reading this forum and am trying to get some idea of what the problem could be. Has any other 2003 Kia Sorrento owner had this problem with theirs? Thanks for listening..
 Krissy

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