Last post on Oct 23, 2006 at 1:18 AM
You are in the Kia Sedona
What is this discussion about?
#888 of 1373 Re: 2003 With Multiple Problems [imb1963]
Aug 24, 2005 (5:41 pm)
All I can say is read the past messages in this forum for the 2002 Kia Sedona and you may find some of the answers to your questions for your 2003, but if you expect Kia to find the problem good luck!!!!! Don't call the Kia Customer Service number, because they can't help you either and if you didn't have a scheduled appt. your even in a worse state. When I first purchased my van new 3 years ago, I loved it, but with cracked windshields (which I refused to put under my insurance), lumbar switch drain, steering wheel locking up when driving to send me across the yellow line without control of my vehicle, a few other issues, to my latest issue of fading radio, blower, check engine light and battery light coming on at idle speed and then dead battery just a few days after having a 60K maint. done and the alternator replaced, I've had it with Kia. You know the worse part of the whole thing is.......can't trade, no dealership wants it and they won't give you anything for a trade in allowance. So I'm up the creek without a paddle, just have to pay it off and run it into the ground and hope that nothing more happens to it!!!!!
#889 of 1373 What is it with...
Aug 25, 2005 (6:32 am)
KIA customers? Although most of the complaints I see here are justified, and a 'few' have had more than their fair share of problems, what I notice is a really sour ( ) and strongly negative attitude with KIA when the other van owners of the $30,000 Ody and Quest, having failures and some major issues 'just off the lot', do not. Just go read the problem threads for other vans. Do you see the owners who spent 30K calling their vans a "HUGE PIECE OF CRAP"? Do you see the posts peppered with lemons? Do you see "Don't ever buy an Ody"? And look at the volume of complaints and issues!
Granted, KIA may have had some issues in the beginning. They all do. I somewhat expect any new design to have bugs to be worked out. That is one reason why I opted for the 05 and not the 06 (besides, I think the 05 looks much nicer). Look at how some well-established vans have a high number of issues on late models! But other owners of other vans pay more and whine less when they encounter problems. Why is that? Could it be the KIA service? I read about Ody owners being without their vans for more than a couple of weeks and none of them react so negatively. Then I read here some problems about old batteries being obviously dead, but the owners are too cheap to replace them and bash KIA for it and make a big stink. Why is that? Or the turn signal switch is a little soft on the click for the right turn (yes...I noticed...very minor) and people go back for service, but the Ody side doors won't open , or the windows start going down BY THEMSELVES, and it's not a big deal. What gives?
I can understand being unsatisfied with dealer service. I have been ripped off in the past by Ford service, but you do have the option to go to an independent service shop. Perhaps it's the service on warranty items that is disappointing. But again, reading the threads for the other manufacture's vans reveals a different attitude over some absurd and chronic problems on even NEW vans.
What I have noticed is that Kia has improved. Late models don't have many (any?) complaints. The track record is getting better (not so for the Ody or Quest). Sitting in the dealer for 3 hours on a Saturday waiting for a tow hitch to be installed (nice hitch...good job) showed me a little about how the dealer service operates and what the customers are like. I did not see ANY service being done for warranty issues. Most all were maintenance. Only one woman who claimed some electrical device (forgot which) did not work and was too stupid to check fuses. The dealer was going to charge her for the check. She did not have the money. Most people were happy with their vehicles and were talking about it openly. I saw things like the service manager offering all of the customers FREE detailing. Yeah...no kidding! Only one customer took him up on it because the others were in a hurry and did not want to wait 20 more minutes. I just washed mine, so it was pointless. The job they did looked great! It takes me hours to do that myself. True...I had my problems with the sales people on getting them to deliver on the tow hitch, but I did not see those sales people around on the usual BUSY Saturday (fired?..maybe!).
I think Kia may be getting a bad rap from a different type of customer. My 05 Sedona is a superb mini-van. It's built much better than my Caravan. It's heavy duty with a strong engine. The milaege I get (21 MPG on first tank with 30/70 mix) is about the same as the others...even the Ody with the 3 cylinder shut down thingy. Features, comfort, quiet ride, and power are real good...and that PRICE! What can you say? You could spend much more and have it worse...Just take a look at the others!
#890 of 1373 Re: A/C Blowing Warm and Whistling [skulbalski]
Aug 25, 2005 (7:54 am)
Finally got my 2002 Sedona EX back after it was in the shop for a week. Thank God we bought the extended warranty -- it paid for itself with the air conditioning problem. The bill was over $700 and all of the A/C hoses needed to be replaced. Most of the charge of course was labor. The van was in the shop for a week because the parts were on back order. Shouldn't that tell us something? I love my van, but I wonder when or if a recall will be made since this seems to be a widespread problem.
#891 of 1373 Re: What is it with... [philberto]
Aug 25, 2005 (2:28 pm)
I have had the 05 Sedona for about 5 months now. I have been back to the shop 4 times so far for different things, recalls, AC, noise in the rear end and overhead computer. Lots of parts have been replaced and a lot more are on order, I have 2039 miles on it. Also, getting 12 MPG so have to keep MORE records for the dealership (even though I have every gas reciept/miles since day one) so they can check for themselves. I THOUGHT this was going to be an ok car,but nowknow this was a very very bad choice. I wish I had paid the $30.000 for a decent van that I could have traded in in 3 years. The Kia is already worth LESS than half of what is was 4 months ago. These car have NO resale value at all.
#892 of 1373 Re: What is it with... [philberto]
Aug 25, 2005 (4:43 pm)
I hate to say this but, I was told that my battery is WORKING JUST FINE by the Kia Dealership, when I asked if they thought I should replace it after 3 years after having the issues with the fading radio, blower fan dying out and the battery/check engine lights coming on, especially since they had just replaced the alternator. I might have had a dead cell in my battery, I was willing to purchase a new one. So I don't think that purchasing a new battery may be the obvious solution!!! Although I do intend to get a new one prior to winter coming. You may be correct in the fact that the newer Kia models have had the bugs worked out and are much better than what was put out in the 2002, but unfortunately for those of us who do own a 2002 we don't have any trade-in value, I already tried that route. I just don't want to invest any more money into this vehicle if it's not going to be dependable.
What upsets me more than anything about Kia is the fact that they can't find the problems and have to keep your vehicle for an unreasonable amount of time to only return it without finding the problem while I'm making the rental car company rich. I'm not speaking about one dealership, I've been to several, but it's not worth switching since the most recent dealership knows my car the best. I've kept up with all scheduled maintenance, and oil changes because I was informed that if I didn't Kia would not honor their 10 yr./100,000 mile warranty. To be quite honest, I don't really know how Kia could work out all the bugs if they can't figure out what is wrong when we are bringing in the 2002 Sedona with problems which the dealership doesn't know what to do about them and calls KIA who hasn't heard of any such problems, but this forum says they are out there.
I don't know how much mileage you have on your 2005, and as I said prior, I was totally satisfied with my purchase other than having the windshield crack start from the center bottom and work it's way up within a matter of a couple of weeks as a defect and the lumbar seat drain which took 2 dealerships a total of 2 1/2 years to figure out. I also agree about the strong engine as I do a lot of highway driving between MA and NH on the weekends, but as the mileage creeps up there the problems seem to begin. When I purchased my van I was told by my sales person that the Kia would out last any Toyota or Honda out there for mileage and wear and tear. So far I haven't seen that to be true. I couldn't ask for a better ride, I'm the only driver and I have to say my driver's seat feels like sitting in a comfortable chair in my livingroom which I have adjusted just for me. I also like how I sit up high in the van without a big front end sticking out. So as you can see I'm not totally against my Sedona, and the price was right, it's the after purchase I have the issues with and the tires I replaced after the 1st year, they were horrible in our New England winter weather.
I do believe the issue in the steering column should be reported and will be by me as a driving hazard and Sedona owners need to be aware of this issue, because as one forum writer wrote his wife had an accident with their van and I was very lucky not to, the steering pulled it's self out as I crossed the yellow line into on coming traffic without my control. I drove immediately to the dealership where they kept the van for 3 days until they replaced the part and I had to rent a car even though this was a safety issue. There wasn't any previous warning and I'm the only driver as I've said of this van so I would have known if there was something going in the steering. I know my van and I know when there is something wrong, money is not the issue in having things fixed as I transport children as a Nanny and need to have a dependable, safe vehicle.
I've been offered free detailing as well, but usually it never gets done because they've had my van for so long to fix a problem that they don't want to deal with it anymore and I just want it back. I will have to say, the last time they kept the van they did do a nice job inside and out in detailing, but I can do that myself, I just want the van to run properly and not be sitting on the lot for repairs for a week or more, while I'm driving a rental car.
Ironically, I saw a Kia Sedona on the back of a flat bed today, couldn't tell you what year van it was, just felt sorry for the owners. I wish you all the best of luck with your 2005, come back to the forum in three years and let us know what you think then, no telling not knowing what's ahead.
#893 of 1373 Re: What is it with... [leftyflinter]
Aug 25, 2005 (5:40 pm)
I saw your posts. It's hard to believe you only get 12 MPG. How do you drive? How did you break-in the van? Did you "take it easy" on it for the first 500 miles? Did you ever take it for a long drive at highway speeds? I will say that I noticed one EX that I test drove that was 'sluggish'. I did not get a good feeling about that, so I tried a couple of others. My final choice was the one that drove best. Perhaps that made the difference. Maybe they can reprogram your computer and you can get another shot on the break-in. ???
I hope they iron out your few issues and it gives you good service. I have spoken with more than a few Kia owners and they had no issues. But really...before you buy that $30,000 van, check out some of the problems those owners are having. You might be surprised!
#894 of 1373 Re: What is it with... [nhgirl]
Aug 25, 2005 (7:03 pm)
I like New Hampshire! Nice country and nice people.
I was not pointing towards you as the battery problem. I read way back where someone had to keep jump starting their old battery to get it to start and kept blaming Kia for the problems that resulted. If you are at 3 years with that battery, it would be a good idea to change it. One work truck I drove had an extra auxiliary battery in it that almost blew up (very bad!). I did not even know there was a problem because the main battery worked OK. The other battery was producing a smell like rotten eggs. I didn't know what it was until I checked everything under the hood and noticed it was HOT. I disconnected it and got both batteries replaced. These were 3 years old. Not uncommon at all. My original Caravan battery went for four years before I had to change it.
As far as windshield cracks, the Ody has the same problem. I couldn't believe it when I read it. They also have a whistling noise that people dislike, but no one gets too upset over it. Really...for the amount of problems they have, no one gets too upset. I would at $30K !!!
Maybe you are right about dealer service. I NEVER liked ANY dealer service. Every time I took a car of mine, or a work vehicle to dealer service, it came out with more problems. My Caravan came with FREE oil changes for as long as I owned the car and I never once took it to them for an oil change. I just don't trust them. The mechanics I use are through word of mouth and I develop a trust relationship with them. So far I have had good service and minimal problems. I like it that way!
I also take what dealers say as total $#!+. When they start to hardsell, I stop them dead and tell them I did my homework, so save it. Thanks to Edmunds that is true. Thanks to all for sharing their experiences. I might have bought another Caravan, but the dealers really rubbed me the wrong way. I wanted my Caravan with the options I liked and nothing else. No point in spending on stupid features I don't need. I couldn't even get the colors I wanted! They just couldn't accommodate me, so I moved on. The Sedona was simple and perfect!
Tires? Every factory tire I have ever had was garbage. My 82 Mustang was the worst with those Firestone 721 'blowout specials'. I did have a blowout! I expected these Hankook tires to handle bad and hydroplane in rain. I'm surprised they handle very well in both. I shocked myself when I was ripping around an entrance ramp to I-95 at 60 MPH. It didn't feel like 60 at all! Front wheel drive is so much better...especially in snow. If I were back up north I would also buy good winter tires. The Toyo Ultra 800s I have on my Caravan are such good tires. Great in rain and even got me 'over the hills' during a few 5+ inch snow storms in the Catskills of NY. I have over 100K miles on two of them. The other two were replaced after being damaged by road debris. Love em'.
About the steering...was it just loss of power assist? It sounds like your electrical problems may have caused this. That is the one thing I will be VERY sensitive about...electrical issues. My model is an LX and does not have as much electrical stuff to go wrong. The more 'gadgets' you have, the more to go wrong. I believe in the KISS method. (keep it simple). The only features I miss are the electric vent windows and the fog lamps. I'm working on installing the fog lamps now (easy). Vent windows? Most likely not. Oh well.
Good luck with your Sedona. I hope you get everything working again and it gives you good life.
#895 of 1373 Re: What is it with... [nhgirl]
by Claire@Edmunds HOST
Aug 25, 2005 (9:15 pm)
I do believe the issue in the steering column should be reported and will be by me as a driving hazard and Sedona owners need to be aware of this issue, because as one forum writer wrote his wife had an accident with their van and I was very lucky not to, the steering pulled it's self out as I crossed the yellow line into on coming traffic without my control.
nhgirl, it would be a good idea for you to report the issue to the National Highway Traffic Safety Administration. You can file a report here:
NHTSA: FIle a Complaint
#896 of 1373 Engine Oil Pressure Warning Light
Aug 26, 2005 (3:31 am)
Help! Got van back from dealer yesterday. Oil light was on. Ours is a 2002 EX with 54k miles. Never had oil light come on before, so I'm assuming something they did or something that happened to the van while at the dealer, caused the light to go on. Here is what they did on this visit:
* Replaced driver's seat cover (done by trim shop, not dealer)
* Installed replacement alternator
* Throttle cable recall work performed
* Wheel bearing recall work performed
* Cigarette lighter fixed (fuse blown due to some sort of rubbing and wires damaged-- not sure why I didn't think to check the fuse).
1) Is there any way any of the aforementioned fixes could cause the Oil light to come on? It sure doesn't seem like it.
2) If everything seems fine with van-- driving performance, oil level and color on dipstick, etc etc -- is it safe to keep driving it? I need to make a 300-mile round trip tomorrow.
Advisor actually noticed the light on earlier in day when pulling vehicle around dealer's lot. They did nothing (probably didn't have time to look at it before I got there-- who knows). He said oil showed on dipstick but it looked pretty dirty. He said they didn't show any oil change history at their dealer (not sure where he was looking -- probably half our oil changes have been done at their dealership). He recommended changing the oil more often. Well, when I got home I noticed: plenty of oil on dipstick. Oil looked newer in color - not even dark brown yet, still medium brown. Oil change reminder sticker on our windshield indicating we were due for an oil change 1500 miles from now!
We had the oil changed a month ago at the dealership, and drove about 1500 miles since then.
If we do end up having an oil- or engine-related problem, I will have no problem documenting proper oil changes. That doesn't worry me. But I don't want the hassle of a major engine problem.
#897 of 1373 Gripes about recent service visit
Aug 26, 2005 (3:51 am)
Our dealer is above average in friendliness and willingness to fix or attempt to fix our problems. They are the only Kia dealer we've used for service. Bought van new from their sister dealership 30 minutes further from home. We give them most of our maintenance business, with some oil changes done elsewhere and tires done elsewhere. I am always polite with them even when they have screwed something up or failed to do something they were supposed to do. Overall, we have had almost all our concerns resolved, and within 1-2 visits. Sadly, this seems to be above average dealer service-- not just Kia dealers, but USA new vehicle dealers in general.
Well, our most recent visit has gotten me really frustrated and I'm going to complain about it. The inconvenience of having to return to the dealer is starting to get very annoying. I haven't decided yet how to approach the dealer, but I am not going to be so polite this time.
Pick up van with family, arrived just after service dept closed. Send wife and kids on their way in other vehicle. No charge -- all warranty work today. Wish I had looked at the van before sending my wife on her merry way, because I'd have left it there. The problems:
1. Replace seat cover-- paperwork says they did it, but they didn't! Leather was wearing and cracking on driver's seat cushion. Dealership agreed and ordered a new one. I thought this was great, since van is 3.5 years old and has 54k miles. Was half-expecting them to say it is normal amount of wear. Supposedly, van was sent to a trim shop for replacement but the seat has no new pieces that I can tell.
2. Rear badges-- they've had the van 4-5 times and still we do not have the Kia, Sedona, and EX rear badges on the van. They repainted the rear tailgate a year or two ago. Of course, the badges were removed and they didn't think to order/install new ones (WTF?!). Badges ordered. We wait several months until we have a concern important enough to bring van in for service. Take van back for badge and other work. Oops-- badges were returned to warehouse since they had sat at dealer so long. There was another attempt in there somewhere to get the badges put on. At some point we end up with Sedona and EX badges on van but Kia badge still missing. Last month they repaint the rear liftgate a 2nd time (rust around license plate chrome strip again). Pick up van, don't look at van rear end til we get home. Kia badge is there, but the Sedona and EX badges have disappeared! How can they not get this right. Pick up van last night. Advisor already warned me on the phone they didn't get the badges put on. He thought they were at the body shop or something, but turns out they weren't. So they had to special-order them again. Are they doing this on purpose to get me to keep coming back? I don't think they are that tricky, but my wife is suspicious.
3. Oil light came on-- nice that advisor told me he noticed the light, but it was downhill from there. He noticed the light but they didnt' do anything to troubleshoot or resolve it. Maybe they didn't have time, maybe they didn't want to bother since I hadn't mentioned it as a concern (the light has never come on for us before). He noticed the light while moving the van to a different parking spot. Was this before or after the van came back from the trim shop with the supposedly replaced driver's seat cover?! He tells me the oil looks pretty dirty and I should change it more often. Granted, this was said in a polite, non-accusatory, non-condescending manner. But the oil doesn't look dirty when I check dipstick at home. I know the difference. He tells me, politely, he doesn't see any service history for oil changes. Not sure how he could miss it, since we've been there several times for oil changes. No threats about denying warranty work or anything like that-- these guys don't try to push me around or scare me. They are nice guys, just not always on the ball. Well, we had oil changed there last month--- only 1500 miles ago. I guess he didn't notice the oil change reminder sticker in the front corner of windshield when he moved the vehicle to a different parking spot?!