Last post on Oct 03, 2013 at 1:25 PM
You are in the Volkswagen Passat
What is this discussion about?
Volkswagen Passat, Sedan, Wagon
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#730 of 3341 Is this a rip off? where do people repair their VW?
Feb 24, 2005 (2:24 am)
My VW passat couldn't started up suddenly last week. I check the battery and found it to be 12V, so I thought it is not because of battery. I took the car to Sunnyvale VW and have them look at it. They said it costs $120 just to check it. I authorized them to go ahead. The next morning they told me it is because of the battery, and to replace the battery cost $240, plus the $120, it would total $360 for replacing the battery. I said I can change it myself, and they told me they are not certain if it is because of the battery, might be something else. At the end I left the dealership with a $380 bill replacing the battery, swearing never to return to any VW dealers in my lifetime, and telling friends not to, also wondering if they are doing better than a MD. To me, they are blood suckers, at least the Sunnyvale VW is. Do people take their car to dealers all the time for any problems? Thanks for any comment.
#731 of 3341 Re: So, I'm about to pull the trigger ... [chesser]
Feb 24, 2005 (4:35 am)
Have your personal mechanic check the car out thoroughly. Also, I would highly recommend buying an extended warranty. Good luck
#732 of 3341 Re: Is this a rip off? where do people repair their VW? [ken2004]
Feb 24, 2005 (4:42 am)
YES!!! A complete rip-off. If it was only the battery that was dead they should not charge you $120.00 just to verify that. Also, I would never of let them replace my battery for $240.00. I would of sucked it up and gave them the $120.00 and had the car towed to an NTB (or similar) and you still would not of payed $360.00.
Just to verify the cost of a battery for a VW, I would call an NTB, AutoZone etc and get a cost from them. If, in fact, they could replace your battery for less than $240. I would call the VW Dealer you went to and talk to the service manager. Or better yet, talk to the General manager or owner of the dealership and relay your story. Tell them that you feel completely taken advantage of and you they have lost your business. I am really not sure VW's require special batteries, but I highly doubt it.
#733 of 3341 Re: For the Long haul? [neo2k]
Feb 24, 2005 (5:27 am)
Hi there, I saw you post about the long haul. I have 95K miles on my car and over the past year have put a lot of money into replacing the clutch, water pump, etc. But now the engine has burnt out due to oil sludge problems and I am having great difficulty getting VW to honor the warranty on the engine. I have had many similar quirky problems as you but I figured it's cheaper than new car payments. If I were you though, I would look into trading the vehicle. I don't think they will last. And it's certainly not worth the headache.
#734 of 3341 Re: For the Long haul? [richardm4]
Feb 24, 2005 (9:45 am)
As far as your oil sludge issue: Do you have all your oil change receipts?
#735 of 3341 Re: 2002 Passat coolant Migration?? [blamb2]
Feb 24, 2005 (6:50 pm)
Just got off the phone with the service advisor.
$3840.00 to fix the problem. The
1. coolant sensor
2. throttle body
3. engine harness
4.engine control module
I feel as if I am at the mercy of this vw service department and nothing is covered under warranty.
I've never heard about coolant migration before.
Any information would be greatly appreciated.
#736 of 3341 RE: msg 735 - coolant migration
Feb 24, 2005 (7:56 pm)
An edmunds text search on "coolant migration" returns some comments by car owners on the issue.
Among the comments is a link to some video about the topic, but the link was broken or bad.
#737 of 3341 coolant migration
Feb 24, 2005 (11:27 pm)
there is a TSB on it...however, it was for the Jetta/Golf-- back in 2001.
Type: PASSENGER CAR
Service Bulletin Number: 0404
NHTSA Item Number: 10011567
ENGINE COOLANT TEMPERATURE SENSOR. *TC
Not sure of complete details
#738 of 3341 2002 Passat update
Feb 24, 2005 (11:33 pm)
In response to the party asking about reliability,
etc.: I have a 2002 Passat 1.8 wagon with 32,000
miles. Very good car with few problems. Glove
box latch and a headlight have been replaced.
In 2 1/2 years I can't think of much else. Dealer
checked brakes at 30,000 mile oil change. Said
30% of linings still there and did not need to
replace yet. This car does alot of heavy traffic
driven in Houston. A very enjoyable car.
#739 of 3341 Do you guys know
Feb 25, 2005 (11:36 am)
that VW brake pads are wired so you will get a message that pads need replacement (or maybe brake symbol blinking, I would need to check manual).
It is for front pads only.