Last post on Dec 11, 2013 at 7:00 PM
You are in the Volkswagen Passat
What is this discussion about?
Volkswagen Passat, Sedan, Wagon
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
Jun 15, 2005 (5:55 am)
Since 1997, I have purchased five new Volkswagen Automobiles. In 1997 I purchased my first VW, a Jetta that lasted over 100,000 miles. I traded it in on a 2001 Jetta and also got a Beetle for my wife the same day. The Jetta went almost 100,000 miles before I traded it for a 2004 Passat. I also traded the 2001 Beetle for a 2003 Turbo Beetle. In all I have almost 300,000 miles behind the wheel of Volkswagens. They are terrific cars that have terrific mileage, handling, reliability, safety, and performance.
They also have a power-train warranty that is written in smoke on a windy day.
On 10 Jun 2005, with slightly over 38,000 miles of use, and well within the power-train warranty of 60 month/60,000 mile, the engine lost oil pressure in Maryland on I-95. The Passat was towed to the nearest dealer in Delaware at no cost to me within two hours. The dealership took the car in and was ready to get to work. I rented a car and got on my way. Excellent so far!
About an hour down the road, the dealership called me and informed me that the warranty may not cover the repair, since the computer system did not show the initial service at a VW dealership in Fayetteville, NC and I could not find proof that I changed the oil at 10,000 miles and 25,000 miles (which I did in my garage using oil filters from the local dealer and premium Castrol 5W-30 motor oil. The records; however, did show service at 18,000 and 34,000 miles at my local dealership. I have seven reasonable questions:
1. Why should an extremely loyal five-time buyer (more than one car every-other year) have to prove anything?
2. Why are VW owners “guilty until proven innocent” by Volkswagen of America for warranty coverage?
3. Why doesn’t VW prove why it should not honor their warranty versus having the owner prove that VW of America should?
4. Why can’t the 800 service line help the customer, other than offer a plethora of apologies?
5. How does Volkswagen of America treat their first-time buyers?
6. Why do VW Owners and Dealers believe in the cars and VW of America doesn’t?
I understand VW of America’s concerns about non-VW parts, modifications by the owner that may damage the car, or improper use (racing) of the car; however, Passat owners do not strike me as the type. I use (and always use) only VW parts from the dealership. I use the car to commute to work and to travel with my wife. Neither uses are racing activities. Such concerns do not excuse such alienation of the owners!
7. My last question is: why should I ever buy another (or recommend) VW product again?
#1090 of 3342 Passat Elictrical Issues
Jun 16, 2005 (2:14 pm)
I am wondering if anyone can help me. I have sunk just about everything I own into my 99 Passat GLS. The lights that illuminate the three temperature control dials come on only when they "feel" like it. The power mirrors, locks, interior lights and gas door don't work anymore. In order to fill up my gas tank, I now have to tear down the trunk interior and manually pull the little motor cable to release the door to the gas tank! I have checked all of the fuses, but they are fine. I had a dealership look at it and they told me they couldn't help either w/o tearing apart the entire electrical system to the tune of over $1000.00.
I have 55K miles on this car and it sounds to me like the CV boots are going out. Everytime I come to a stop or go over a bumpy road, my suspension squeaks and whines. My power steering feels like it is going out too. Does anyone have any insight for me? I owe 8K on the car and am getting ready to sell it to the highest bidder just so I can get it off my hands.
#1091 of 3342 Re: tip lag? [nolapassat]
Jun 16, 2005 (5:07 pm)
Thanks for the info. My car is in the shop again and this time they're replacing the wiring harness (a $2,000 expense that is fortunately covered under warranty). Not sure if this will fix it, but judging from your diagnosis it just might. It's extremely frustrating as the service departments can't really be sure they have fixed a problem, they simply run a bunch of tests and look for failures. If all passes, the car is good to go and they may never know what was wrong.
I'm picking up my car tomorrow. I'll post again to let you know if the problem has been fixed.
#1092 of 3342 water pump failure-2005 GLX
Jun 17, 2005 (12:31 pm)
My water pump failed after 52K miles.(Just out of warranty as you know). Very expensive repair followed. As with a timing belt change, the whole front end had to be removed. Question: Anyone had this problem with such low mileage? I will write to VW of America and express my disappointment and ask for some kind of reimbursement. Good luck to me.
#1093 of 3342 water pump failure-2002GLX
Jun 17, 2005 (12:33 pm)
My mistake regarding the age of the GLX. It's a 2002. Still in shock over the repair cost. Sorry.
Jun 20, 2005 (6:26 am)
I have a 1999 1.8 passat, 112K miles that i changed to mobil 1 2 months ago. oil lite came on, no oil ! no leaks ! I was told the synthetic oil was too thin ? the dealer wants megs bucks to check it out. anyone heard of this. thanks.
#1095 of 3342 Re: synthetic oil loss [chipmakerhw]
Jun 20, 2005 (11:10 am)
Make sure the synthetic oil complies with the VW 502.00 specification (they should have it posted at the service department in your VW dealer). There's only two oils that are 5w-30 and one 0w-40 (Mobil 1). The rest are 5w-40. If you are using any other viscosity than those listed or if you use dino (conventional) oil, you are risking engine damage and sludge.
Also check the exhaust pipe for any signs of oil residue. If you find oil residue, that could mean anything from worn piston rings to failed turbocharger bearing seals.
Most importantly, make sure you check the oil level each time you pull into the service station to get gas. It will give you a better idea about the engine's rate of oil consumption. And get your oil changed every 3500 - 5000 miles (and not 1 mile over the 5000 mile limit).
#1096 of 3342 Re: synthetic oil loss [chipmakerhw]
Jun 21, 2005 (5:06 am)
What viscosity of Mobil 1?
#1097 of 3342 Re: synthetic oil loss [altair4]
Jun 22, 2005 (9:50 am)
Mobil 1 0w-40 is on the VW 502.00 specification
#1098 of 3342 OBDII & Emissions failure
Jun 23, 2005 (3:36 pm)
hello....Being forced to go to dealership because of OBDII& Emissions failure. Just looking for some advice, as 1) They don't have a reputation of honesty/fair pricing , esp. w/ females.
The inspection receipt specified these two failures... would those be the only things req'd to pass inspection or will they do their own, and claim that other misc. repairs need to be done?
Also, I called VW to check warranty, and some emissions related repairs are covered, will they still charge me a diagnostic fee/and or hourly labor fees at dealership? thanks.