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Prices Paid: Buying & Leasing Experiences BMW 5-Series Prices Paid and Buying Experience
3499 messages, Last post on Dec 04, 2009 at 9:29 AM
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Replying to: jgordon1 (Apr 17, 2006 8:50 am) You can bargain off of the BMW CPO web site prices. |
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I am sure that this is very hard to follow, since the thread starts from the bottom, but steer away from WEST GERMAN BMW in Ambler, PA. They do not stand by their word and are extremely rude and do not return phone calls. The gist of this is that there is a tire problem on a CPO car and their basic reply is that I got a "good" deal and should be happy anyway. I edited out my name and the name of the salesman. Read from bottom up, if interested. : Per BMW USA, I want the name of the "pre-owned" sales manager. You can have him call me. >Dear Mr. > Thank you for contacting BMW of North America, LLC regarding West German > BMW. I apologize for the disappointing experience you had at this BMW > center. > > BMW centers are independently owned and operated and responsible for their > representations, sales, policies, and procedures. The guidelines for a > vehicle to qualify to be a Certified Pre-Owned vehicle are set by BMW. > However, it is up to each BMW center to inspect and certify the vehicle. > Please note, certification does not require replacement of the tires. If > you have concerns regarding the certification of this vehicle, please > contact the pre-owned sales manager at West German BMW directly. The > pre-owned sales manager is in the best position to review the inspection > checklist for a vehicle certified at this center. > > We appreciate the feedback our valued customers provide to us. We strive > to be attuned to our valued owners and aim to respond as positively as > possible. Thank you for taking the time to notify us about the situation > you experienced. > > If you have any further questions, please respond to this e-mail or > contact the Customer Relations and Services Department at 1-800-831-1117, > Monday through Friday from 9:00 A.M. to 9:00 P.M., Eastern Standard Time. > Again, thank you for contacting BMW. > > Sincerely, > > Darlene Hawley > Customer Relations and Services > Representative > > > > >: > Dear BMW, > I copied this from past emails with the dealer that I bought the car from > regarding the tire thump. It was pointed out DURING the test drive and > after, DURING the negotiations. The gist of the final corres. is that I > got a "good deal" and should go away. Filet and hamburger! How rude. Please try to follow the thread from the bottom up and let me know how to proceed. > Thank you, > > > (My last email to them) > This was pointed out on the test drive and in emails, and I was assured it > would be fixed. Other CPO I saw cars had ALL 4 tires replaced. It really > makes the ride bad and maybe unsafe and you knew this going in and should > not have led me on. > If you don't want to deal with it give me your owner/manager names and > email addresses. > Will any BMW dealer look at it? Isn't it warranty work that will be > reimbursed by BMW anyway? > Should I call BMW-NA? > > > The facts that the car was deemed sound by my service > technicians coupled with the EXTREME discounting on the vehicle have led > me to an uncomfortable middle man position. Both my owner and manager > agree that the car is now in your hands regarding the tires and that we > can not be expected to lose more money in the form of a tire. My used car > manager also suggested that if you wanted to bring the car in we would > look at the alignment. > > > > I hope that you are able to enjoy the car. I assure you that you have > purchased the filet at hamburger prices, try to be happy. > > > > > West German BMW >> > Subject: Re: Hello from BMW > > I'll get back to you after I speak to my manager and my owner. I am sure > that the car was tested by my techs and given a glorious bill of health > before you took it away but I will see what the boss's say. I'll give you > a ring after lunch Weds, my hours being 12-8 on Weds. > > > Per your request, I took the car to a Dunlop Tire dealer. He said it has > to go back to the dealer since the tire is badly worn on the inside due to > a suspension problem and mis-alignment. > > Call me. > > > > > ----- Original Message ----- > > You didn't respond to my fax of today, but I'm going out of town now and > will be back Sun. Night. > > I'll call you on Monday, April 17. > > > ----- Original Message ----- > > I am sorry. The car will be perfectly sound but there is NO room to > include additional items. The car is pre-wired for Sirius so you can do > that at another time if you so choose but I CAN NOT include anything > further. > > > > Thank you for your time, > > Please ask your manager if he'll throw in the Sirius receiver and confirm > that it will work with the nav., then we should have a deal. Please > confirm that the tire thump noise/feel can be fixed. > > Also, I understand that there are several BMW computer progaram upgrades > that are to be done. How do you know if it's current? > > Thanks, >
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Replying to: sb55 (Apr 30, 2006 8:39 am) |
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I am new to this forum and i am picking up my 2007 530i with the following options tomorrow. automatic premium package sports package cold weather comfort access rear seat heating park distance control navigation black metalic color MSRP was 58670. and they offered me at 56180. is this a good deal?
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Replying to: sskla (May 01, 2006 8:56 am)
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Replying to: elmer3 (May 01, 2006 4:33 pm) I don't know how Elmer3 got the $5300 profit from. Is the MACO fee included in the Edmunds invoice price?
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Replying to: low_ball_88 (May 04, 2006 8:44 am) MACO charges vary by region, so they aren't included in the Edmunds' invoice price.. |
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