Last post on May 21, 2013 at 5:56 PM
You are in the Prices Paid - Buying & Leasing Experiences
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BMW 3 Series, Sedan, Wagon
#8700 of 11920 Re: Advice has arrived! [gplayerjr]
Mar 13, 2008 (6:42 pm)
Welcome to the board. It will be nice to have a BMW dealer post valuable information here on Town Hall. Also be sure to check out the "Stories From The Sales Frontlines" thread. I'm sure you've got some good stories (and some really good ones) about some of your customers.
I'm sure the uninformed consumer pays the .004 bump on the money factor and doesn't even know what a money factor is or the super rich person who walks in, picks out a car, and says they want to lease it for XX months and don't care what the payment is or that they're mf is getting bumped.
There are a lot of middle class and blue collar workers who are intelligent, very well informed, and with a little bit of research are willing to save the $25 or $40 per month and get the buy rate.
Once the deal is done, Its done though. You are right in the fact that it doesn't matter if you've got a 335i for $500 per month and I got one for $600. They are both BMWs and great cars to drive and enjoy.
My family has gotten the buy rate on all 5 BMWs we've leased since 2004 including my Dad's former '04 X5 3.0iA and his current '07 X5 3.0si, my Mom's former '05 530iA and her current '08 328xiA, and my wife's '07 X3 3.0si.
#8701 of 11920 Re: Lease notes from my experience with BMW [blueguydotcom]
Mar 14, 2008 (9:09 am)
You are very right in the fact that the internet is a great tool in using to research and assist with your BMW lease/purchase.....but keep in mind that you will need a salesperson sooner or later.....It's the client advisor that will teach you how to use your BMW properly, assist with service issues, as well as keeping you "completely satisfied" as an owner....at least this is what I strive for......and I hope that my associates do as well!
It's just kind of upsetting when folks on these boards look at a client advisor as an "order taker". I work long, hard hours for you....you being my customers! My number one goal is "COMPLETE CLIENT SATISFACTION" it's more work than some may think....I take the time to get to know my client and develop a professional business relationship....I am not going to go on and on about all of the little things that client advisors do, but I believe that you get back what you put in.....Let me tell you what has kept me in this business for almost 11 years now, 5 years with BMW, it's your smiling face as you drive away from my center in your new BMW, the sense of pride knowing that I had a direct impact in that customer's happiness. It doesn't matter if it's their first or fifth BMW, it's always rewarding to know that I just delivered some "JOY".
I hope that all of you shopping end up working with a good client advisor, one that is looking out for your best interest......
I am open for any questions, and I wish you all a Great Weekend!
#8702 of 11920 Re: Lease notes from my experience with BMW [gplayerjr]
Mar 14, 2008 (9:54 am)
It's the client advisor that will teach you how to use your BMW properly, assist with service issues, as well as keeping you "completely satisfied" as an owner
I doubt you mean teach the owner to hit the apex correctly. I spent a grand total of about 5 minutes with my salesperson for the delivery of my first e46. My e90, I talked with the smartly dressed German guy at the ED center for maybe two minutes. Anything I need to know I get from reading the manual. I have zero interest in listening to someone tell me how to tune a radio.
As for service, I don't and never will contact a salesperson about service as he has nothing to do with it. You call service for a service appointment, not a salesguy.
take the time to get to know my client and develop a professional business relationship
My SA on my first 3 series spent two test drives with me - first a 325i 5MT ZSP. He called me a few weeks later when they got a 330i with 6 MT into stock. We unwrapped what would end up my 330i 6MT ZHP and drove it. The deal was done in about 1.5-2 hours including the detailing/prep of the car. I brought my bro-in-law to him, they drove a 325i 5MT ZSP and it was all done in under 2 hours. For my ED, I called him, got the price and that was that, In total I've spent maybe 5-6 hours around Jim. That's a perfect professional relationship...I come to him, tell him what I want, get it and pay him.
I don't call him about service, about issues or really anything. I call him if I need to buy a car or if I am helping a friend buy a BMW. And now that he's retired, I'm stuck trying to find a decent SA for my next purchase. If I go ED again, I will probably call a guy from Bimmerfest as I know I can get the fast, no hassle, no "so what do you do for a living?" junk.
#8703 of 11920 Re: Lease notes from my experience with BMW [blueguydotcom]
Mar 14, 2008 (10:14 am)
I'm over it guy.....you buy it your way, and I'll sell it my way! We don't have to be best friends with our clients, but a personalized delivery surely beats a see the keys, see the road, see ya later approach! Truly you understand, and I wish you well with your future buying experiences!
#8704 of 11920 Re: Lease notes from my experience with BMW [gplayerjr]
Mar 14, 2008 (6:32 pm)
Different customers have different requirements, and different sales people have different approaches. Since you're posting here, you're quite likely an enthusiast who cares about the marque, and it sounds like you do right by your customers. That's excellent and by no means universal - but it's also not always necessary. The buyers on this board are by and large more informed than the average customer, and will need (and tolerate) less hand-holding; they're also probably more driven by the deal. I picked up an Acura MDX Tech last month (partially driven by the side-by-side review vs. the X5 3.0 in the Roundel last year). I did a lot of research online, and found an internet price that I liked. I appreciated a) the savings on what is ultimately a commodity industrial product, however much I enjoy it, and b) the honesty and efficiency of my sales guy (at a dealership 800 miles from my home). I didn't need to be stroked or "sold", and I certainly didn't need him to show me how everything worked in the car. I just wanted a good price and honesty; I got those, and since then I've recommended several customers to him and I'll keep doing so.
I think your approach is a great one; just realize that while some customers absolutely need the attention and hand holding - and in that case, they should pay for it in a higher price - others don't. Everybody's different. Keep up the good work!
#8705 of 11920 Re: About to lease a 328i conv but have questions. first time! [flychunjae]
Mar 15, 2008 (4:15 pm)
so i've talked with their internet sales rep and she said there's a good chance i'll be approved but she said i should come to the dealership to apply for credit for the lease rather than applying online.
wouldn't it be best to try for approval from BMWFS rather than going to the dealership and getting a rate from there?
i just don't want to go there maybe get rejected or them trying to sell me another car that i wouldn't want.
is BMWFS strict on the credit rating?
#8706 of 11920 Re: About to lease a 328i conv but have questions. first time! [flychunjae]
Mar 15, 2008 (4:32 pm)
you can apply for the lease via fax, etc. But first agree upon terms.
1. Get the final price of the car negotiated before you EVER talk payments
2. Get the exact fees they're charging you
3. Get the MF, residual, etc all settled before giving them your information
All of this can be handled by phone/fax. #1 is super important when leasing. You negotiate just as if you were buying the car.
4. You may want to consider Multiple Security Deposits (your internet sales rep should be able to explain them) as nothing currently can offer that same ROI. If the sales rep says MSDs are no good, come back here and we'll explain them to you. MSDs offer you 7+% ROI, which clobbers everything right now.
Finally, BMWFS is pretty easy going about credit. 700+ and you're golden with them.
#8707 of 11920 Re: About to lease a 328i conv but have questions. first time! [flychunjae]
by kyfdx HOST
Mar 15, 2008 (8:27 pm)
BMWFS might approve you on-line, but they won't give you a rate..
The argument I've heard from BMW CAs is that the dealership can sometimes get you approved, if you fall just under the line... but, if you've already been rejected by BMWFS on-line, then they can't do anything about it..
So.. even if pre-approved, you'll still have to fight with the dealer for the best rate, so you might as well go through them, first.. That way, if your credit score is borderline, then they may be able to help.
Mar 16, 2008 (5:21 am)
can get a new 2007, with 9 miles on it, basic 328 4 door with leatherette. only option is automatic. dealer is offering 29k. brand new car, full warranty. i think list was 34.
i think i can do better, get another 1k. anyone have any comments or help? need to get a car on monday....
#8709 of 11920 Re: 2007 [jrkfla]
Mar 16, 2008 (10:53 pm)
I've been getting "Internet Sales" quotes for a 335i for 1200 to 1500 over invoice (includes maco, advertising, etc.) except for license and taxes. With the addons (prem, sport, ipod, easy acc) it comes to about 47K for manual and a little over 48K for auto. Does that sound good? I know a few months ago, most of the salespeople said they would only do at a max 500-1000 under msrp (not invoice).