Last post on Apr 02, 2013 at 5:00 PM
You are in the BMW 3-Series
What is this discussion about?
BMW 3 Series, BMW 5 Series, Coupe, Convertible, Sedan, Wagon
Please share your Euro delivery experience here!
#1033 of 1563 Ask For Terms of European Delivery Early In Process
Sep 22, 2005 (6:10 am)
I recently canceled European Delivery of a 760Li.
The reason I did so was because BMW, NA asked me to agree to terms that I thought were one sided and unfair.
The objectionable language is as follows:
No Liability For Collateral Expenses
BMW,NA shall not be liable for any expenses incurred by the customer in connection with the Customer's journey to the place of delivery including, but not limited to, travel, meals, accommodations, telephone calls, and the like while at the place of delivery; or penalties or cancellation fees for missed hotel and transportation reservations;or for increased costs of traveling in Europe or journeying from the place of delivery to the customer's residence regardless of whether any or all of such expenses may have been caused by BMW, NA's delay in delivery, non-delivery, or the customer's non-acceptance of the vehicle.
If one pauses to think that for this cause to be invoked, you have a customer who paid for the car in advance and was promised delivery on a certain date, made travel arrangements, arrived at the factory and was unable to pick up his or her car. The clause above says not only can you not hold BMW accountable, they have no obligation to even pay for a phone call or taxi back to your hotel.
I go to the trouble to post this in hopes that other customers can be better informed than I was.
And yes, I am familiar with the European delivery program because I bought the most enjoyable car I have ever owned (a 1995 740iL) under that program.
In the most recent case, I got the final terms and conditions to sign after I had ordered the car, made travel arrangements, and paid for the vehicle.
I marked through the objectionable clause on the agreement, and got a call the next morning from the manager of European delivery. She told me the reasons for the clause and said they have a pool of 5 cars that they reserve in case of problems. The reasons she gave are failure of final quality inspection and foul-ups in paperwork. She noted that a woman had showed up at the factory the day before (9/14/2005), and did not have a car. The reason she did not was that after the order was made and the delivery date set, the dealer did not send in the final paperwork (probably the same “Terms and Conditions” BMW asked us to sign late in the process.) So BMW, NA canceled the order. Imagine how you would have felt if you had ordered the car, paid for it, planned a great vacation and been at the mercy of the company for any help in salvaging the situation, because you agreed beforehand no matter how badly the company erred, they had no obligation to you (note above, not even for a phone call to get you back to your hotel). If the example she gave was supposed to increase my comfort level, it missed the mark.
If BMW is going to take care of its customers who have a problem not of their making, why wouldn’t they be explicit in saying what steps they can take in the unlikely event the customer’s car is not ready? Secondly, why wouldn’t BMW present the terms and conditions they want the customer to agree to early in the process (such as on the company’s website under the European Delivery section) or in the initial order documents? Doing so would have saved me and BMW some heartache because I never would have ordered the car.
This approach to doing business is inconsistent with my image of the company.
#1034 of 1563 Re: Ask For Terms of European Delivery Early In Process [cth]
Sep 23, 2005 (7:06 pm)
I can relate to your disappointment with BMW's ED legalese! I too cringed when I reviewed the document and had exactly the same sentiments as yours. However, I took a leap of faith and enjoyed the ED experience immensely (as have several others). I wonder whether Mercedes and the others use similar draconian language in their agreements.
But I'm with you - its shameful how blatantly they seek to handicap you legally after you've decided to purchase their product.
#1035 of 1563 ED Process
Sep 23, 2005 (7:08 pm)
Can someone comment on how long it takes BMW-NA to process and release the car to the dealer after it arrives at the port? My car is scheduled to arrive in NJ on Sept. 30th. I live in NJ and my dealer is here as well. The official line from BMWNA is that it takes them approx. 2 weeks to inspect and process the car before they hand it over to the dealer. I find this time frame a bit unrealistic.
#1036 of 1563 Re: My ED Experience [selm]
Sep 26, 2005 (1:09 pm)
Harms guy told me the exact same thing... that old guy who looks like he knows what he's doing, right? He does it well I have to agree...
I dropped off mine end of July and I am still waiting for it... (8 weeks as of last friday). Dealer told me the car was gonna be in into oxnard on 9/21 and from that point it could take 2 to 3 weeks to get to the SF bay area!!! That makes it more like 10 to 11 weeks. He says he cant track it and the best he can do is to let me know when he gets it. To be honest, even though I enjoyed the europe experience immensely, now it is getting to be a bit frustrating. Sorry about throwing a damp squib but just need to let off some steam.
#1037 of 1563 Re: My ED Experience [bimmerhunter]
Sep 26, 2005 (2:57 pm)
I can't imagine having to wait that long. I am going nuts and it hasn't even been 2 weeks. Let off all the steam you want, if I have to wait that long, my BMW center will wish they never sold me the car and I am a very easy going, non-confrontational person.
#1038 of 1563 Re: My ED Experience [selm]
Sep 27, 2005 (3:58 am)
A late July dropoff probably got caught in the model changeover shipping dead period. It probably set on a dock in Europe for over 2 weeks.
#1039 of 1563 Re: 2006 325xit for ED ... [huereguet]
Sep 27, 2005 (12:31 pm)
Just picked up a 530xi & a 330i. Wheel on 330i was scratched and tire damaged. BMW insurance (Gerling Insurance) has no deductible and has authorized the dealer to repair with no cost to me. I am a very happy camper and my wife is happier. It was her car that was damaged.
#1040 of 1563 Re: My ED Experience [bimmerhunter]
Sep 27, 2005 (12:40 pm)
Heh, I bought two and to ED on 9/15. Sold one car and am sharing my old ladies car. It sucks. If this goes on for another 2 or 3 months, I am going to go ballistic! Can't imagine the dealer can control it, but?
#1041 of 1563 What about those pesky "other" costs?
Sep 27, 2005 (6:25 pm)
I'm sold on the idea of ED but haven't yet discovered the costs in addition to purchase costs. What's a ball park estimate for various taxes, tariffs, shipping, insurance, dock fees, etc.? The Volvo site gives a lot more detail, has interesting package which includes round trip air for two, three nights in Barcelona, two nights in Sweden, meals, etc. - too bad it's to get a Volvo rather than a BMW! Thanks for any info.
#1042 of 1563 Re: What about those pesky "other" costs? [grawg]
Sep 27, 2005 (7:56 pm)
"What's a ball park estimate for various taxes, tariffs, shipping, insurance, dock fees, etc.?"
I'll do you one better, I'll give you the exact cost. $0.00 Yup, nothing, zip, nada, zilch. All of that stuff is already calculated in the ED price of all BMWs.