Last post on May 17, 2013 at 4:53 AM
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Honda Odyssey, Honda Accord, Honda Civic, Honda Element, Honda Pilot, Honda S2000, Car Warranties
#3747 of 3776 Re: Did you buy the HondaCare extended warranty (Honda Care)? [stage4survivor]
Mar 19, 2013 (6:48 pm)
On the Mazda3s the wife has ours consisted of:
(1) 15 oil changes;
(2) 7 tire rotations;
(3) 2 coolant changes;
(4) 1 tranny service (automatic). All done within the 1st 45k miles.
Think we paid around $400.00 back in June of 2005 if my memory serves me correctly. We were not going to do it at first but after doing some quick calculations, we decided to go ahead with it, our 1st time ever doing this. Looking back, we both agree it was the right decision for her as it forced us to do these things. But make sure it's all spelled out "in plain understandable English" as the service manager tried to tell us that we just bought the oil changes and tire rotations. We had to get the GM involved and of course he backed me up 100% and the service manager had to eat crow. This didn't go over too well and he was quite rude to me after that incident so after the 45k miles were done, I only did one more oil change there when they had the new Express Lube station where the oil change and all was done in under a 1/2 hour. Ours took 46 minutes and when I pointed out their own sign to them, they reluctantly gave it to me for free, and again they were fit to be tied. I even asked them why did they put that guarantee up on the wall like they did for all to see if they had no intention of fulfilling their promise. He muttered something unintelligible to me and handed me my keys and receipt stamped "paid in full" and I was outta there. We like their vehicles but their service department leaves a lot to be desired which is exactly what I told the general manager when he placed a follow up call to me. Still waiting to hear back from him as he promised...and this happened a year ago June. Gotta feeling that this will be our last Mazda but one never knows...she might just decide to get another 3 if the Accent and Rio aren't what she thought which I think is going to happen here. I've learned to expect the "unexpected" when it comes to things like this with the ladies in our house...the mind changes easily and somehow it's always my fault to!
The Henpecked Sandman
#3748 of 3776 Re: Did you buy the HondaCare extended warranty (Honda Care)? [stage4survivor]
Mar 20, 2013 (7:40 am)
Honda's prepaid maintenance isn't worth it since its only for oil changes (unless your dealer has their own custom maintenance plan in which case you should ask what they actually do, but $1000 seems excessive either way)
You're looking at oil changes, tire rotations, wiper blades, air & cabin filters mostly -- radiator coolant drain/fill & regular trans fluid drain/fill around the 3-4 yr mark if you want to or you can wait til the maintenance system tells you to (not sure about the CVT trans fluid in the new Accord, but if its like Nissan's CVT fluid then it should last a long time)
I bought a 2011 Civic 2 years ago and it currently has 22.8k miles on it -- so far I've done:
> 5 oil changes (first 2 at a dealer, last 3 on my own)
> 1 tire rotation around 17k mi (every 5k-10k seems excessive to me, every 15k-20k is fine by me)
> 1 wiper blade refill, 2nd one coming up (every few weeks I use a rag to quickly clean the wiper blades and the windshield area it sits on so they last longer, local dealer has OEM refills on sale for $4/each every few months so it comes out to ~$9 w/ tax)
> 2 air & cabin filters (change them out once a year, easy to do on your own)
I plan on changing the coolant (drain/fill radiator) and trans fluid (drain/fill trans) on my own every 30k-35k miles so that there's some fresh fluid in there -- want to avoid paying a shop to do a full flush at a higher mileage
Mar 20, 2013 (5:01 pm)
Anyone know of, or hear of, a "pack" fee being added to the price of HC?
Local dealer shows me a price sheet for the various intervals with the price then, states PLUS the pack fee?
#3750 of 3776 Re: Did you buy the HondaCare extended warranty (Honda Care)? [jatan]
Mar 20, 2013 (6:42 pm)
Are you following the manuals recommendations or just doing things when "you" think they need to be done? Sometimes some fluids are made to be "lifetime" and others need to be changed on a more frequent basis. like doing oil changes around the 4k to 5k mark but rotate much more often than you do, it's free with my oil changes so have it done every time. Also have a 3 year alignment policy which I think is good insurance...and there's no limit to how many times I can have it done. Usually have it done every 5 to 6 months just to keep things correct and hopefully prolong the tires life. I keep my car "maintained" but do not go overboard with it...everything within reason!
#3751 of 3776 Re: Did you buy the HondaCare extended warranty (Honda Care)? [bjb43]
Mar 21, 2013 (5:23 am)
I would certainly trust GEICO more than any other non OEM extended service contract provider. Having had GEICO for more than a decade, I can only say positive things. I have not had an extended warranty with them, however.
None of us should ever forget Rusty Wallace's favorite extended service provider, US Fidelis. How many unsuspecting souls were burned by that fiasco?
If a person really feels an extended service contract is needed, despite all the experts who advise otherwise, there is no question it is best to pay more for an OEM plan. Also ... my opinion as well.
#3752 of 3776 Re: Did you buy the HondaCare extended warranty (Honda Care)? [karhill1]
Mar 21, 2013 (6:45 am)
I agree on the OEM part. I've used mine a few times on an 09 Pilot. Some of the issues were for TSR issues that had they turned up under warranty it would have been fixed. In this case I go to Honda, say here's the issue, here's the TSR...you guys figure out which account pays for it, but fix it.
I've seen other people end up in issues where the 3rd party warranty provider nacks a request for something they think the manufacturer should have covered and they end up eating it. You eliminate all of then when it's the same company.
#3753 of 3776 Re: Did you buy the HondaCare extended warranty (Honda Care)? [sandman_6472]
Mar 21, 2013 (7:45 am)
I do them on my own schedule, but I don't like to do it too early and I don't like to risk waiting too long -- Honda has a maintenance minder system in the car, but I don't follow it
I can do most of the maintenance myself so I'm only paying for parts/fluids which saves me a lot of money (no shop labor fees/charges)
Oil changes every 4000-4500 miles (when I have time)
Air & cabin filters once a year
Wiper blades when needed
Tire rotation is a little annoying to do myself so I'll just have a shop do it
Alignment I'll only do it when needed -- if you can find a straight flat road/highway in your area you can hold the accelerator at a steady speed then let go of the steering wheel to see if the car goes straight or if it drifts to the right/left (make sure the road is flat since most are curved or angled to allow proper water drainage). Another thing to keep an eye on is the tire tread to see if its wearing down evenly (uneven wear is bent component or bad alignment)
Regards to Geico MBI -- you can search for online reviews, but most likely they'll try to pay for reman or aftermarket parts (if you want new OEM parts then you may have to fight for it a little or see if the dealer is willing to work with them by discounting their part prices)
#3754 of 3776 Re: "Pack" [stage4survivor]
Mar 21, 2013 (3:05 pm)
I have worked for both Honda and Acura as an F&I Manager, the person who sells you the warrany, and as a warranty clerk, the person who processes your warranty claim.
The last dealership I worked for pushed the JM&A aka Fidelity ESCs. To make them more attractive, they would "pack" the OEM warranty price. For example: Honda ESC dealer cost = $800, JM&A ESC dealer cost = $1500. They would create a price sheet showing the dealer "cost" for the OEM as $1600, packing the price. Just so you know, this pack is generally excluded from finance department income and added to the dealership's bottom line, saving the dealer from having to pay commission to the finance manager who sells it. Just because you know about the pack does not mean that the finance manager will be in a position to negotiate it.
That being said, I have also worked at dealerships where they sold nothing but the OEM ESC. Fortunately for you, the consumer, you can choose to purchase your ESC anywhere, as long as your car is still under warranty. And like many people have stated, most dealerships will finance it interest free for you.
So, shop around for the best price, and get an OEM ESC.
Why OEM over aftermarket?
1. Just because the OEM is more expensive than the aftermarket at the dealership you are at, does not mean you can't find it cheaper somewhere else.
2. OEM covers tons of little stuff that is excluded by aftermarkets. One glaring example is CV boots. For whatever reason, Honda still covers these, even though most ESCs consider them a wear item. You might not think it adds up, but all those bumper fasteners, clips, nuts and bolts at $4 a pop can add another $100 to your bill.
3. Aftermarket ESCs would routinely demand that we use junkyard parts. They called them "refurbished" and sent them to us to use, but we could see the shipping label that clearly showed where these parts came from. Which brings me to antoher issue:
3a. If you have 6 months left on your ESC, and your aftermarket company replaces the tranny with a "refurbished" part, and the part fails after your warranty expires, there will be no warranty coverage for you. On the other hand, if you have 6 months remaining on your Honda ESC, and they replace the tranny, it will come with it's own 3 year/36,000 mile warranty. I have given many people the bad news that they would be paying $3500 for a tranny, even when their aftermarket ESC just replaced it 6 months earlier.
3b. Goodwill. Generally, you can ask for goodwill consideration on a major repair. If you think that a component failed before it's reasonable life span, Honda will sometimes make an exception and cover all or some of the replacement part. The regional manager who makes these exceptions always asks three things: 1. Did they buy it new? 2. Do they have a Honda ESC? 3. Are they a good service customer? Answering "No" to all those questions will not neccesarily get you turned down, but it will seriously impact the kind of offer they make you. And they won't admit it, but they do look at your service survey history and if you are a constant low scorer (think, "I always give 9's because there is always room for improvement") or end of the world complainer ("I'm done with Honda, I'm never going to shop there again."), they figure that giving you half off a tranny isn't going to turn you into a loyal customer, so why bother. If you are asking for them to replace a part that would be covered under OEM ESC but is not covered under your aftermarket ESC, they will say no everytime.
4. Loaner cars! At Acura we had a limited number of loaners, so if you had an aftermarket ESC, we would put you in an Enterprise rental Hyundai. Acura Care clients got 2013 TLs. Just sayin'.
5. Customer Service. At the end of the day, if you were unhappy or thought that something was unfair, that same regional manager dude who decides whether you get the goodwill consideration or not is a real life representative of the company. They are local people who will meet with you at the dealership and give you a chance to plead your case face to face. They are empowered by the company to approve repairs, cash payments for negligence, even the replacement of your vehicle. Good Luck trying to get an aftermarket guy to come out and meet with you. Honda truly cares about your entire ownership experience. They want you to continue to buy their product. The aftermarket company already has your money, and they will do whatever it takes to hold on to it.
I could go on all day about this, but here is my best advice: If you are considering buying an aftermarket warranty, call up the dealership where you will get your work done and ask to speak to a warranty clerk. They will tell you stright up if they have problems getting claims paid by the company. The service surveys count for so mch now, that a dealership is likely to say they will not accept your ESC and lose your business instead of taking the heat from you, when they have to break it to you how much you will be out of pocket for the repair.
Finally, get the lowest deductible offered. You are buying a Honda. The engine is not going to break. The tranny, maybe in a blue moon. The things that are going to break on your car are: window regulators ($300), belt tensioners ($200), radios ($1100), bluetooth ($900), A/C vent tabs ($200), Navigation ($2500), windshield washer motors ($375), Power door actuators ($250), air conditioning ($1600), power steering pumps ($700). Don't pay $250 everytime something little breaks.
#3755 of 3776 Re: "Pack" [khalela]
by kirstie_h HOST
Mar 21, 2013 (1:53 pm)
Wow! Thanks for taking the time to share all of that info. We hope you'll stick around here - we'd certainly love to have you.
We also have a "hangout" discussion for those currently or formerly in the biz, and people who like to talk to those people It's called Stories from the Sales Frontlines if you're interested (and we won't even make you tell a story!)
Mar 21, 2013 (5:59 pm)
Great post and I've experienced from Honda Corp just what you are saying here. I usually go to my mechanic for most work but do some oil changes at my local dealer just to get the Honda oem parts. Twice I've had issues with my '06 Civic and Honda has offered to pay 1/2 of the total cost. The first was with the tires and the TSB for some rear suspension parts. I had the TSB performed but had already bought new tires and didn't keep the old ones. Who really would keep 'em? Because of this, they only reimbursed me for 1/2. Same thing when an a/c part went bust right after the warranty period ended. They agreed to pay only 1/2 even though it was a part that had a very low rate of failure. I know they only would pay a fraction since I was not considered a "good service customer"...and that's their right but it left a bad taste in my mouth as this repair should've been for 100% and it has soured my whole Honda experience where I just won't purchase another vehicle from them unless it's a really good product. They lost a potential customer for years, I have 3 kids who buy cares, or will be, for basically under $200 bucks. Seems a bit foolish to me but it was a business decision on their part and not a personal one, something I understand. But I'll be making a business decision in the future to spend my money with another manufacturer...and so will my kids, I'll make sure of that.
Your jobs did sound interesting though and I'd love to work at a dealership. I did apply recently at about a dozen dealerships to be a customer transporter but since I walk with a cane, I was not even given any consideration for the job and I know my app's were all tossed. A shame since I'd be a great employee since I have a real passion for the automobile...a real passion! But hey, maybe some day and I will not give up hope. My cane does not hinder my mobility in any fashion but most can't see past it. But I also wouldn't mind working in some other office facet if such a job existed. I would be a great asset!