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Honda Odyssey, Honda Accord, Honda Civic, Honda Element, Honda Pilot, Honda S2000, Car Warranties
#3571 of 3848 Re: Tricked? [kenken]
Aug 01, 2011 (6:46 pm)
I just bought a 2011 Odyssey EX-L from Bernardi in Natick Ma. I payed (but will be asking fro refund) $1995 for Honda Care 84/120,000 miles. I see here that I should only have payed <$1300 dollars. Also, got overcharged for the cargo cover as compared to their internet price. I will be picking up the car this weekend and will have printed copies of prices in hand. Also, bought Lojack for $695(my 7 month old was crying when I agreed to that one, misheard the price for sure). How much should Lojack cost and do you actually save money on insurance with this product? With Bernardi I had to squabble with my trade in allowance. I am not very happy with Bernardi of Natick right now. I will be letting them know that I am on this forum before I pick up the care and will see if they will backpedal a little.
#3572 of 3848 Re: Tricked? [jennyd4]
Aug 02, 2011 (4:40 am)
I payed (but will be asking fro refund) $1995 for Honda Care 84/120,000 miles. I see here that I should only have payed
They offered you a price and you accepted. I realize it's high but you agreed to it.
Also, got overcharged for the cargo cover as compared to their internet price.
the price you see on their website is direct from their parts dept. Their sales dept. marks it up - just like most car dealers. The sales dept. is distinct from the parts dept.
Also, bought Lojack for $695(my 7 month old was crying when I agreed to that one, misheard the price for sure). How much should Lojack cost and do you actually save money on insurance with this product?
As for the Lojack - $695 is the MSRP as per the Lojack website. Yes you will get a discount on your comprehensive. Also, I suggest never taking children with you when you negotiate a car purchase. Your focus needs to be on the process.
With Bernardi I had to squabble with my trade in allowance.
And that's different how from any other dealer?
I'll be the jerk - everything you are listing here after the fact are things you should have researched before stepping foot in the dealership. They are in business to make a profit - your job is to get the best deal you can. You agreed to all the numbers - you have only one person to blame.
#3573 of 3848 Re: Tricked? [robr2]
by kyfdx@Edmunds HOST
Aug 02, 2011 (7:10 am)
I'll just point out that she hasn't taken delivery, yet...
#3574 of 3848 Re: Tricked? [kyfdx]
Aug 02, 2011 (1:50 pm)
In MA, things are a little different. Most people sign the paperwork and don't pick up for a couple of days to allow for prep and registration. I don't know her case but I think it may not be easy to unwind the deal - the vehicle may already be registered.
#3575 of 3848 Re: Tricked? [robr2]
Aug 02, 2011 (2:13 pm)
>> I'll be the jerk
Not being a jerk, just saying it like it is
We see it all the time on the forums,, folks concentrate on the price of the car and the trade allowance. Then, even with a good deal in hand, they give all the money back in the finance office. I worked out a near invoice deal for a friend of mine on a CRV and when he picked it up he was talked into an overpriced (but at least Hondacare) extended warranty and paid MSRP + install for some accessories (running boards, etc). They made as much or more on the deal as if he would paid sticker for the vehicle w/o any accessories. You have to be prepared for everything before stepping on the lot.
I would never car shop with kids and only have my wife show up if the car is for her and she needs to sign the paperwork. I also get pre-approved before hitting the lot and have the price agreed to before going as well. Researching the discount HC and accessory prices before you go in also shuts down the finance person right away. Just tell them the HC price and they will not bother trying to sell you the same thing for 2x any more.
Hopefully Jenny can get somethings discounted, but the lo jack would be non-negotiable once installed (or you would be out the labor costs to install and remove it). There is also now a penalty ($100?) for taking out a 2nd HC plan on the same car if she cancels that. If financed, the refund goes back to the bank and not to the customer and they take it off the back end of the loan (so no change in payments).
Research first, then shop...
#3577 of 3848 Re: When should I purchase an extended warranty? [accman]
Aug 05, 2011 (11:40 am)
where did you get that quote? I paid $790 for the same Honda care and if $605 is an available option in California, I will cancel my order. Thanks!
#3578 of 3848 Xylan paint warranty
Aug 17, 2011 (5:01 pm)
My new Odyssey has Xylan paint already applied on it. But dealer said he will not give warranty as it costs $599 for the paint and warranty. Can I avoid warranty as the paint is already applied???
#3579 of 3848 Useless Factory Warranty
Aug 17, 2011 (7:59 pm)
On July 30, 2011, I had discovered hidden damages while I was performing an oil change and tire rotation on my 2011 Honda Odyssey. This is the very first oil change and tire rotation since purchasing my brand new back on March 14, 2011. From March 14, 2011 until July 30, 2011, I had not taken my vehicle to any mechanic shop for any type of service. There was no need to take my vehicle to any mechanic shop and put my vehicle up on a lift because this is a brand new vehicle. I performed most of the preventative maintenance on my vehicles myself because I know how to base on experience and classes that I had taken in college. I am also a former employee of a Honda dealership as a service technician. Prior to performing any service on my vehicle, I had first raised the vehicle up in the front (there is 1 factory jacking point in the middle of the front of the vehicle) and place 2 jack stands on the side where the jacking points are. Then, I proceeded to raise up the rear of my vehicle by jacking it up in the middle at the rear. There is 1 factory jacking point in the middle of the vehicle at the rear. After the rear of the vehicle is raised up, I had placed 2 jack stands on the side in the rear where the jacking points are. Now, my vehicle is off the ground on all 4 wheels. I had placed my 3 ton floor jack back at the jacking point in the front (for safety reasons) just in case my jack stands gave out. My floor jack would still be holding up the front of the vehicle where most of the weight of the vehicle is. I had discovered that the splash guard (metal circular part that is mounted right behind the brake rotor) is bent at the bottom (at approximately 6 o’clock) when I had removed the left rear wheel in the course of performing my tire rotation. The bent is approximately 3 inches long. I had also noticed that there is a deep cut on the inside of the wheel. The cut on the inside of the wheel is perpendicular to bent on the splash guard. The cut is approximately 2 inches long. After discovering these hidden damages, I then proceeded to inspect my vehicle to look for any more hidden damages that I’m not aware of. I found that the center of rear bumper on top does not have any clearance when the lift gate is close. There is clearance on the left and right side of the rear bumper on top when the lift gate is close, but not the middle. The absence of the clearance resulted in the top middle of the rear bumper and bottom of the lift gate edge paint scratch. I had also found that there are many little pebbles in the paint itself on all 4 door jams. This is the result of a dirty spray nozzle when the vehicle was being painted at the factory. I had called American Honda at 1-800-999-1009 and spoke with “Jason Stradford” at extension 113502 regarding these defects on my brand new vehicle. My vehicle has a 3 years or 36K miles bumper to bumper warranty. American Honda had sent a representative name “Larry O’Brien” to inspect my vehicle at Serramonte Honda on August 16, 2011. Larry said that the splash guard and wheel in the left rear is not a manufacturer defect and had denied my claim. Larry also stated that the pebbles in the paint defect on the door jams are perfectly acceptable and is known as “Commercial Industry Standards”. He doesn’t know why there is no clearance in the top middle of the rear bumper, but there is clearance on the left and right side. He said he’ll have to do some research and give me a call back, but did not say when. Hopefully, before my warranty runs out. I told Larry that if he thinks that the pebbles in the paint on the door jams are industry standard and is perfectly acceptable, then why don’t Honda try and sell a brand new vehicle with pebbles in the paint on the outside and see if anyone is willing to accept this type of condition for a brand new vehicle. Larry doesn’t care because this is not his vehicle and it hasn’t hit home yet for him. If this was his vehicle, he would be very angry and wants the manufacturer to honor their warranty and repair all the defects or buy the vehicle back. There is no point to give a warranty to customers who purchase brand new vehicles if the manufacturer is just going to denied all claims. Larry thinks that Honda is perfect and couldn’t have made any mistakes. I had asked Larry if I could speak to his supervisor for a second opinion and he had denied my request as well. Larry had said that his decision is final and there is no one in American Honda that can over-ride him. He owns American Honda. I had also asked Larry for his business card and he also said “NO”. I had to inform Larry that if Honda was perfect, then there would be no need to give customers a warranty on new cars and this world should be flat. American Honda should honor their warranty and replace the left rear splash guard, left rear wheel, repair and refinish the rear bumper, lift gate, and all 4 door jams, or buy the vehicle back from me and I'll buy a Toyota Sienna instead just to get away from the Honda family. I'm 32 years old. I had been driving since age 16. I had always owned nothing but Hondas and Toyotas all my life. I had never purchase a brand new vehicle before. I had decided to purchase my Honda Odyssey new because it was for my family. We had out grown our 1998 Toyota Sienna and needed more room. This is not the new car experience that I was expecting and I should had purchase a new 2011 Toyota Sienna instead. I had contacted and open a case with DOT, BAR, and DCA against American Honda. I am sure that I will find more defects with my van and this warranty issue will be a living nightmare for Honda. I will stop finding defects when the factory warranty runs out.
#3580 of 3848 Re: Useless Factory Warranty [tealgsrb17a1]
Aug 18, 2011 (6:31 am)
This is ridiculous... Sometime I think not knowing is better than knowing... I can only wish u Good luck with your claims... I am afraid now as I am going to pick up my new car today(not that it happens to everyone)... So, why the hell we r taking extended warranty if the factory warranty itself doesn't cover these...