Last post on Dec 03, 2013 at 10:50 AM
You are in the Smart Shopper
What is this discussion about?
Honda Odyssey, Honda Accord, Honda Civic, Honda Element, Honda Pilot, Honda S2000, Car Warranties
#3564 of 3848 Re: Extended Warranty for my 2008 Honda Odyssey [coolpete]
Jun 07, 2011 (5:47 pm)
I just got HC for my 2008 S2000 and for me Hyannis was the cheapest by a bit. It is all real Honda care from a real Honda dealer, so just be sure they are not going to add tax onto your price (most will not, unless you live in same state as their dealership) and the plans are the same and go with the cheapest price.
I have purchased HC from other online dealers over the years with no problem.
Honda says they can't sell "online" so at at least one phone call to close the sell will be needed, but they can just call you and get your CC info and that will count to make it legal.
#3565 of 3848 Re: Tricked? [sandman46]
Jun 24, 2011 (2:18 pm)
Let's say "bullied" and lied to rather than "tricked" and yes, the dealers, if they don't control their finance people are "bad Guys". I just bought my wife a new 2011 Odyssey EX-L. The "finance guy" flat out lied about the cost of a single damaged tire and wheel replacement repeatedly stating it was "well over $1,000." I knew it wasn't true (the real cost being in the $500 range) plus that in 54 years of driving I have never damaged a wheel not has my wife in 40 years.
So, my choice was to get in an argument with my wife in a public place or let this lying bully (Jason - at Dobbs Honda in Tucson, part of Auto Nation) get away with his BS. (a wheel via internet is $265 plus $20 S&H and an OEM tire at Discount tire is $120 plus $16 plus tax).
The rest of the experience with Dobbs was exceptional with the exception of having to force them (again, the finance guy) to honor the commitment to title the car in my home state. The salesman and his sales manager were great. I got the price I wanted through USAA and did not get screwed on the trade-in. Bottom line, the dealer is responsible for the actions and verbal misrepresentations of the finance guy to the customer, whether he reads the fine print or not...it's called business ethics in some places and moral compass in others.
#3566 of 3848 Re: Tricked? [kenken]
Jun 25, 2011 (2:20 am)
Real world is that the minute you drive on to a dealer's lot they are looking for a way into your Billfold.
Any item you purchase or any services you purchase pay commissions to someone(s) and adds to the bottom line of the dealership.
It isn't unusual for a dealership to make more profit on finance and EW charges than they make on the car sale.
So charging you double for an extended warranty is fine with several people and the owners of the dealership. They get a piece of the action. Same goes for finance charges. Just like they would be glad to sell you a car at the price on the window sticker and steal your trade.
Actually a dealership could likely find a way to make a wheel and tire replacement cost close to $1000.
I doubt seriously if the extended warranty would even cover the wheel and tire if you got a flat and drove on it long enough to damage the wheel. Even if the tire was defective and blew out the sidewall, it would be a tire warranty issue, not an extended warranty issue, most likely.
When those internet dealerships can sell you an EW for a certain price, they are still making some money. Your local dealership CAN do the same thing. They just don't want to.
Had a weak moment a few weeks back. I was close to my dealer and getting close to time for an oil change. So I stopped in. The service "adviser" suggested I get the tires rotated, as the truck had 10K on it and the tire rotation had not been done. "Sure, what the heck, go ahead". When they were finished I got the bill for $89. He said the charges were correct because they also balanced the front 2 tires. I said, "What makes ya'll think the back two didn't need balancing". He said that would have been an extra charge. Needless to say that won't happen again!
We live and learn.
#3567 of 3848 Re: Tricked? [kipk]
Jun 25, 2011 (8:08 am)
You are right...I'm sure they could find a way to make it cost $2k, and granted, I agreed to it to keep from arguing with my wife, I just hated the deception. My point being that a dealer is responsible for the character and ethics of the people they hire...and there are ethical dealers who are successful models for the industry. In Tucson, the Royal Automotive Group (Jaguar, Kia, Buick, Land Rover, Lexus, CADILLAC, GMC) is a prime example of the best the industry has to offer.
That said, I am buying my Honda Care 8yr/120k from Hyannis at $1270. Other dealers who were close are Succucci and Bernardi $1295 (Bernardi has a reasonable payment plan also). These Honda dealers are selling at or slightly below cost and process 200 to 300 contracts a month. They make money on the volume rebates they get from the factory which, as I understand it, is about $100k per quarter for volume of around 200 contract a month. (Could have the #'s slightly skewed).
Again, I want to emphasize my satisfaction with Dobbs Honda on every other part of the process (ie: great price, reasonable trade-in, no squabbling or false promises, no "bait & switch", etc.), and hope they will take a closer look at the ethics involved here and do something about it as promised...I also did not request reimbursement because I did have the option of "making a scene" at the time.
#3568 of 3848 Re: Tricked? [kenken]
Jun 26, 2011 (4:10 am)
My oldest son has been selling cars at both new car dealerships and used car lots for nearly 20 years. The "Indicator" tools they have at their disposal are incredible.
The sales person is simply one of their tools for being a "friend" to the prospective buyer. He is the "FIRST LINE" of the process. He has certain skills for learning the HOT SPOTS of the customer. Are they most interested in what they can get for their trade, or how much they can get off the sticker price of the new car, or the monthly note?
Once a "DEAL" is made the customer is somewhat or maybe a lot worn down, and either excited about the deal they made or maybe just ready to get this thing over with. Which ever it is, they will end up in the finance managers (FM) office. He works on commissions just like the salesman does.
If the customer doen't buy anything except the car and pays cash, the FM gets a set fee for doing the paperwork, in most cases.
So, his job, now, is to extract some more money from the customer. This is known as the "BACK END" money. He is dealing with a customer that either just wants to get the heck out of there, or ir ready to hop in their new car. Of course the FM may explain what a great deal they made and how savy they are and how they surely want to take care of their purchase and be covered in case something most unusual might go wrong.
Believe this. The dealer, the managers, and the sales persons all know what goes on in the FM office. The more money we spend, the better they all live. That is a fact. But they have to know how to take it from us, and us still be happy, so we will come back there for our next car.
They know we can back out of a deal, so they don't want to give us time to think. When I traded my 03 Pilot for the 09 Ridgeline, I had done my homework. When the salesman greeted me., I told him what I would give for his car and what I would take for mine based on the values, from Edmonds, Kelly Blue Book and NADA. I also went the last business day of the month and late in the day, after supper. I was fresh, they were tired and wanted to do the last deal of the month.
After a very few minutes I was talking directly with the New Car Manager. It was late, we were the last cutomers, they were tired and hungry, we were fresh and well fed, and I had mentioned a couple of times that I wanted an EW and some accessories, such as body side molding, running boards, window vent shields and bug deflector, paint and interior protection. They realized these were to be high profit items and the FM would extract every dime possible. The "Trade" deal was made on my terms.
The FM went to work and offered the 8/100/0 EW for $2300. I passed until he eventually got down to less than half of that. The other stuff I decided to do myself as his prices were out of this world. Scotch Guard and Wax work wonders. And I shopped the other items once I got possession of the RL.
They didn't make what they wanted, but they still made money. Their job is to extract as much as possible. My job was to PROTECT and understand the manipulations they were using.
They would have been thrilled for us to pay full price on everything and take rock bottom for our trade. They would have gone home happy campers. None of them would have said, " We are charging you too much, you can get a better deal."
#3569 of 3848 Overpriced Warranty
Jul 07, 2011 (7:33 pm)
I just bought a 2011 Honda Odyssey EXL. The person sold me a Platinum Honda Car Warranty for $3500. It includes the Road Service plan......8yrs/120,000 miles. After reading these threads, I regret buying it....obviously I paid too much This was 2 days ago. I think I can get a full refund. I got a quote from Saccucci for $1500, but I don't know if they cover the same things the Honda Care does.
Should I cancel the dealership Honda Care?
#3570 of 3848 Re: Overpriced Warranty [lwhitney]
Jul 07, 2011 (8:24 pm)
Saccucci only offers Honda Care. So if you purchased Honda Care at your dealership you paid $2000 more for the exact coverage Saccucci offers. The most expensive plan for an Odyssey is under $1400. So if you want to save $2000, you should cancel.
#3571 of 3848 Re: Tricked? [kenken]
Aug 01, 2011 (6:46 pm)
I just bought a 2011 Odyssey EX-L from Bernardi in Natick Ma. I payed (but will be asking fro refund) $1995 for Honda Care 84/120,000 miles. I see here that I should only have payed <$1300 dollars. Also, got overcharged for the cargo cover as compared to their internet price. I will be picking up the car this weekend and will have printed copies of prices in hand. Also, bought Lojack for $695(my 7 month old was crying when I agreed to that one, misheard the price for sure). How much should Lojack cost and do you actually save money on insurance with this product? With Bernardi I had to squabble with my trade in allowance. I am not very happy with Bernardi of Natick right now. I will be letting them know that I am on this forum before I pick up the care and will see if they will backpedal a little.
#3572 of 3848 Re: Tricked? [jennyd4]
Aug 02, 2011 (4:40 am)
I payed (but will be asking fro refund) $1995 for Honda Care 84/120,000 miles. I see here that I should only have payed
They offered you a price and you accepted. I realize it's high but you agreed to it.
Also, got overcharged for the cargo cover as compared to their internet price.
the price you see on their website is direct from their parts dept. Their sales dept. marks it up - just like most car dealers. The sales dept. is distinct from the parts dept.
Also, bought Lojack for $695(my 7 month old was crying when I agreed to that one, misheard the price for sure). How much should Lojack cost and do you actually save money on insurance with this product?
As for the Lojack - $695 is the MSRP as per the Lojack website. Yes you will get a discount on your comprehensive. Also, I suggest never taking children with you when you negotiate a car purchase. Your focus needs to be on the process.
With Bernardi I had to squabble with my trade in allowance.
And that's different how from any other dealer?
I'll be the jerk - everything you are listing here after the fact are things you should have researched before stepping foot in the dealership. They are in business to make a profit - your job is to get the best deal you can. You agreed to all the numbers - you have only one person to blame.
#3573 of 3848 Re: Tricked? [robr2]
by kyfdx@Edmunds HOST
Aug 02, 2011 (7:10 am)
I'll just point out that she hasn't taken delivery, yet...