Edmunds.com | Inside Line | Auto Observer Your Account | Help | Directory
You are here:
![[F]](http://a332.g.akamai.net/f/332/936/12h/www.edmunds.com/media/townhall/webxicons/site.gif){kind=small}
Forums
SUVs Honda Pilot Honda Pilot Maintenance and Repair
3181 messages, Last post on Nov 08, 2009 at 11:47 AM
You are in the Honda Pilot Forum. Your Hosts are steve_ & tidester
|
I am a little surprised at the sheep mentality of a number of people on this board. Yes the Pilot is out of warranty and the driver is at the mercy of Honda in general. To make the leap that customer maintenance is going to be a significant deciding factor in what Honda chooses to do for this customer is a leap that auto manufacturers must love to hear. Use our maintenance or if you ever have any problem it is your fault. Congress has made it clear over the years that maintenance done by either owners or independent shops should not be seen as inferior. If Honda finds that the problem was caused by a lack of oil, or oil used beyond its useful life, then they may blame maintenance and would be correct in doing so. If there is no clear evidence of an oil problem then they should say that it is a problem with their product. They should be willing to pay 1/2 up to the full cost of the repair if they truly are a customer service oriented corporation. If they don't blame the oil and don't pay a significant portion toward the repair, I hope the owner returns here and gives us that information. That should affect many people's judgement in making any future purchases from Honda. It would mine. I went through this issue with a GM product one time and have never returned as a customer. The future held bankruptcy for GM. Honda and Toyota are not immune from following a very similar path in the future if they don't take care of their customers. Keep us informed as this story continues to unfold and good luck! |
|
|
Replying to: bamacar (Jun 13, 2009 7:26 pm) Denigration is not a particularly compelling or persuasive argument. Being respectful of other's views will earn more points in a debate. tidester, host SUVs and Smart Shopper |
|
|
Replying to: bamacar (Jun 13, 2009 7:26 pm) And if we truly are sheep, why don't you post somewhere where humans post, not sheep ...
|
|
|
Replying to: rodut (Jun 14, 2009 7:20 am) We shopped around in our area, the Bay Area, to locate a dealer that did the service work correctly and courteously treated my wife. I think they are all about the same as to charges , not sure, but my wife likes the services performed on our 06 Pilot, so it works for us. I.e. we found one, hope of you do to. Good luck to all and stay safe jensad |
|
|
Replying to: rodut (Jun 14, 2009 7:20 am) This board is full of independent and knowledgeble people thus the reason I was so surprised. I didn't expect that so many had bought the line being sold to them. Nothing wrong with getting your car serviced by someone else, but it shouldn't be due to fear of the automaker's wrath when you know you are capable.
|
|
|
Replying to: bamacar (Jun 14, 2009 4:40 pm) One more reason with my wife is the worksheet from Honda, in her files, makes her more secure if she complaints re: work / warrant/ ect. Indeed our extended warranty on our old Toyota, was put to the test years ago, when the tranny went out, still under the magic warrany, she had the service book all filled out and we got it fixed at their cost, i.e. $ 2000 or there abouts. Good luck to all and stay safe. jensad |
|
|
Replying to: bigdadi118 (Jan 30, 2009 6:19 pm) Check oil level / coolant level / brake fluid level / every week... Check the floor everyday....  Prevention is better than cure. This for now folks!!!! |
|
|
I recently took my 2009 Honda Pilot to the dealership for 10k service. I was told in advance that this would include an oil change and thorough visual inspection. I asked if that also included tire rotation and they said that it would. Since I figured it was unlikely that a dealership could ratchet up the price of an oil change, tire rotation, and inspection by any signficant amount, I figured it would be ok, especially since anything found in the inspection woudl be covered by warranty. When I got the bill, it was broken down as follows: 10K Maintenance $78.00 Oil Change $23.50 15,000 SE $24.50 Total w/ Tax $134.82 I am FURIOUS over this bill. What could they have done that would merit a $78 fee that DOES NOT INCLUDE THE OIL CHANGE? And what in the world is "15,000 SE"? If anyone knows, please tell me. I've written a letter of complaint to the service manager and copied the salesperson who recently sold us the car. Unless they respond quickly and in a significant way, they've lost my service business (and that of my parents, who bought a car from the same guy 3 months before I did). |
|
You are here:
Forums
SUVs Honda Pilot Honda Pilot Maintenance and Repair
New? Join Now!
Forum Tools
Search Forums
Browse by Vehicle
2010 Honda Pilot
Browse by Board
Browse by Topic
Today's Chats
