Last post on Sep 14, 2010 at 5:05 AM
You are in the BMW 6-Series
What is this discussion about?
BMW 6 Series, Coupe, Convertible
Sep 07, 2007 (7:46 pm)
August 9, 2007
I took my BMW 645ci 2004 to Fields BMW, which is located in Northfield, IL to adjust tire pressure, do oil change and just to have a check out on the car. I got the car back the same day and everything was fine.
August 10, 2007
Around 2AM I was coming back from the Movies and was driving on I94. When I was just about to be by Peterson Exit an engine light came on that stated something along these lines, “Engine Overheat, pull over to the side do not lift the hood, let the vehicle cool down”, as soon as I saw that I took the Peterson Exit, my intentions were to pull over to the side immediately and do as the computer advised. When I exited the highway I stopped at the stop light, not a lot, but smoke started coming out under the hood. I pulled over to the first side street that I saw and completely shut down the car.
My knowledge of cars is not very big; actually I would call myself car illiterate. I decided to call one of my friends to see what I should do in a situation like this. He told me to turn the heat on to max and drive with open windows. I could not do that because I have already shut the car down. I thought about calling a towing company, but because I was only about 8 minutes away from home and because it was 2AM I did not feel safe to just sit around on a side street. After waiting for about 15 minutes, I decided to turn the car back on to see if perhaps the Engine overheat was caused by hot weather. Previously I had Pontiac Sunfire that sometimes overheated in the summer, and me waiting out in the shadow for about 10 minutes usually solved the problem. When I turned the car back on the light was gone and I thought to myself it will be safe to drive the car back. I drove car home, the engine light did not appear for the rest of the way.
Please keep in mind that this is happening 1 day after I took my car in for service, so this whole time in the back of my head I am thinking how could something be wrong I just took my car in for service, they would have seen something.
August 11, 2007
I decided to go to the office, which is located right next to Fields BMW and while I was at the office I thought I would take my car in so they could see what is wrong with it. While driving on the highway the light came on again. Luckily I was minutes away from the exit when the Engine Light came on, one of my friends was hit by a car while changing a tire on the side of the highway one time, since then whenever I drive I just hope nothing goes wrong with the car so I will not have to pull over to the side. As soon as I exited the highway I pulled over into a Starbucks parking lot. From there I called Fields BMW stating what had happened. The advisor over the phone told me that I could either call a towing truck or drive the car in if I could. I told him okay, I could drive the car in. He did not say, oh wait the engine light is on, so do not drive the car and only call the towing truck, he gave an option of driving the car in after I told him everything that had happened.
I brought my car in, they popped the hood open, I went over to the car because I was curious to see what happened. One of their technicians pointed to a spot where there were 2 pipes that were disconnected and said that there was suppose to be a clip that holds them together but it is gone…
I was amused, how could this have possibly happened? I asked the technician what could have caused that, he did not have an answer for me. I would assume that the parts do not just fall off a 2004 645Ci… maybe this was caused by my visit to Fields that took place just 2 days prior to the clip being missing.
The advisor told me that there is nothing they could do at that moment and that I will have to wait until Monday to find out what the damage is and why it was caused; they would have to talk to a technician that worked on my car on Thursday. I asked him what could possibly cause this… he had no answer for me. Robert Schaefer, a Service Manager was standing by, so I explained what had happened. After looking at the car and seeing the damage done, he said it could have been a coincidence that the part was missing and that sometimes it does happen. He had no definite answer for me either, but did say that most likely it was not caused by one of the technicians that worked on the car. He told me to come on Monday and talk to Jerry, because Jerry would be the one who would have more information on it.
So there I was on a Saturday afternoon, in the suburbs about 12 miles away from home without transportation. Unfortunately for me the Enterprise inside Fields BMW was closed and they did not want to give me a loaner because the car was not purchased from them. I asked them, what am I suppose to do…? How am I going to get home, what am I suppose to do as far as transportation for the weekend? They pretty much recommended me nothing…
Luckily my office is only minutes away from Fields BMW. I went back to the office and started looking around for a potential place to rent a car. I found Hertz that was close by. When I called them, the only person that was there was Dusan Stojkovic a Branch Manager who said I am calling them after hours and technically they were closed. After I explained the story to him and pretty much told him, that I had no other way of getting home or even getting to work on Monday besides Taxi, Dusan came picked me up and took me back to Hertz to land me a vehicle. I contacted Fields BMW and asked them how much would be covered if I had rented a car from Hertz, they told me that they can only cover $30 a day. I do drive a 2004, 645ci and not a 1994 323i, and the best they could offer me were $30. Even though I would have been fine with that just to get a car, but the least expensive car that was available was at $40 a day. I asked a Fields representative over the phone if that was acceptable, he transferred me to Robert Schaefer. Robert told me that they only cover up to $30 because that is how much Enterprise usually charges, which was closed that day. I was upset and re-told him the whole story, which is why I did not have a car at the moment. To which he told me that I should have brought the car in as soon as I called them in the morning. I became furious, because I brought the car in 5 minutes after I called. I had no choice, but to take the car that was $40.00.
August 13, 2007
I went to Fields BMW to talk to Jerry Marichall, a Service Manager. I told Jerry everything that had happened. Jerry seemed very understanding of my situation and was apologizing for all the inconvenience. Right away Jerry gave me one of Fields’ Loaners and told me that the Bill that I got from Hertz will be fully taken care off. He told me that he would contact me the next day to follow up.
August 14, 2007
After not hearing from Jerry at around 2pm I decided to call him myself. Jerry advised me that they were still looking at the car and trying to see what had gone wrong and that he will get back
#278 of 291 Re: BMW SUCKS [yan55555]
Sep 10, 2007 (9:36 am)
Okay, so your car overheated after a dealer visit, it is being addressed and you got BMW to give you a loaner.
Trying to take a car in is a pain as it is, and you had trouble getting Enterprise, who is NOT a BMW dealer, to get you a car when they are closed? How is that BMW's problem? When you dropped it off, you could have made the point about a loaner at that time, but it is 100% at the discretion of the dealer as to giving out loaners for folks who have not purchased from them. Other car dealers are similar, as far as I know.
What could have been different to make you make a post that says "BMW ROCKS"? That they just blindly said, "Sure, we'll cover everything." w/o having looked at it, done research etc? This was a month ago. What is the status now? Still in the shop? Car engine seized?
It sounds like they are doing what they can to cover your expenses and get your 6er back on the road, which is a LOT more than a LOT of dealers, including non-BMW ones, would do.
#282 of 291 1985 635 csi
Oct 13, 2008 (6:07 am)
Why am I not able to find service manuals for the older 6 series vehicles? Where can I get one. Chilton and Bentley manuals are incomplete.
#283 of 291 Re: 1985 635 csi [shipsav]
Oct 15, 2008 (5:00 am)
Bentley is considered perhaps the best one out there. What areas are not being covered? You MAY be able to find a factory service manual, but they're hard to come by.
#284 of 291 2007 bmw 650 or 2010 audi a5 ?
Mar 13, 2010 (8:14 am)
hi folks. not exactly sure where to post this, but any input appreciated:
im considering two cars: 2007 bmw 650i conv loaded w/27k miles, mint, like new for 45k, or 2010 audi a5 convertible, loaded, 3400 miles, for 52k.
which one and why?
#285 of 291 Re: 2007 bmw 650 or 2010 audi a5 ? [jaffman]
Mar 13, 2010 (10:22 am)
To begin with, A5 is new, looks better, nicer interior, only 3400m used is nothing compared to 27000m.
If u could get a used S5 might be a better choice.
#286 of 291 Re: 2007 bmw 650 or 2010 audi a5 ? [jaffman]
by kyfdx@Edmunds HOST
Mar 13, 2010 (10:23 am)
Are you a boulevard cruiser, or a hard-core driving enthusiast?
It's not that cut-and-dried, but maybe, close...
From a pure value standpoint, the A5 is probably the better deal.. and, a better looking car.. Unless you are a real RWD fanatic, that's the way I would go.. more warranty left on the Audi..
I haven't checked prices, but that seems high for the 650i vert...