Subaru Crew Problems & Solutions

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19283 messages, Last post on May 01, 2013 at 9:15 AM

You are in the Subaru Crew Forum.

Your Host is kcram

What is this discussion about? Subaru Impreza, Subaru Outback, Subaru Forester, Subaru Legacy, Coupe, Sedan, Wagon, SUV

Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153

Your Community Leaders are ateixeira and rsholland.

#9746 of 19283 Snizave by jimmyp1

Jul 16, 2001 (7:19 am)

Almost the exact same thing happened on my 1994 Legacy about 3-4 months ago. Through this forum I heard about the possibility of a lifetime warranty, so I contacted SoA and here's what they said in response. I have NOT had an opportunity to teake it in yet, so the end of this story has not been written......for what it's worth.....

Dear Mr. Pearson:

Thank you for your e-mail. We do not have a life time warranty on your 1994 Legacy seat belts, however we do review our customer concerns on a case by case basis. I would suggest that you take your vehicle into an Authorized Subaru Dealer for inspection. Please advise me when your vehicle will be there and I will contact the dealership and ask that they contact me after their inspection. Depending on what the dealership finds, we can then determine if we can assist with the repairs. Your case number is: 314827 and I can be reached at 1-800-782-2783.

Sincerely,

Linda Fouch
Subaru of America, Inc.
Team Leader
-----------------------------------------------------------
YOUR ORIGINAL MAIL:

The driver's side seatbelt in the above referenced car is
malfunctioning. It will no longer extend or retract to the correct
positions after closing the door. I have been told in several chat groups
that those type seatbelts are guaranteed for the life of the car. Is that
true?
Thank you,

Jim Pearson

#9747 of 19283 Dennis by lark6

Jul 16, 2001 (7:21 am)

Well that helps. Really the Amsoil is all that I have that could be considered a "mod." I will give Flemington a call well before I ever schedule an appointment there (next big one, 30K service, will probably come up around Thanksgiving).

Ed

#9748 of 19283 Seatbelt by jimmyp1

Jul 16, 2001 (7:39 am)

Almost the exact same thing happened on my 1994 Legacy about 3-4 months ago. Through this forum I heard about the possibility of a lifetime warranty, so I contacted SoA and here's what they said in response. I have NOT had an opportunity to take it in yet, so the end of this story has not been written......for what it's worth.....

Dear Jim:

Thank you for your e-mail. We do not have a life time warranty on your 1994 Legacy seat belts, however we do review our customer concerns on a case by case basis. I would suggest that you take your vehicle into an Authorized Subaru Dealer for inspection. Please advise me when your vehicle will be there and I will contact the dealership and ask that they contact me after their inspection. Depending on what the dealership finds, we can then determine if we can assist with the repairs. Your case number is: ###### and I can be reached at 1-800-782-2783.

Sincerely,

Linda Fouch
Subaru of America, Inc.
Team Leader
-----------------------------------------------------------
YOUR ORIGINAL MAIL:

The driver's side seatbelt in the above referenced car is
malfunctioning. It will no longer extend or retract to the correct
positions after closing the door. I have been told in several chat groups
that those type seatbelts are guaranteed for the life of the car. Is that
true?
Thank you,

Jim

#9749 of 19283 by ateixeira

Jul 16, 2001 (10:02 am)

Ed: those mods are relatively tame compared to what many folks do. I would not be worried.

reefaroo: keyless should be just simple programming. Cruise I had done by the dealer, so I don't know. The S model has power mirrors, but they are sized differently from the L, so make sure you get the entire assembly, which may not be worth the cost.

Mike: those motorized mice are part of the safety package, so I think a dealer would fix that even after the warranty is up. If they refuse, you could call the NHTSA and perhaps get a recall campaign started.

-juice

#9750 of 19283 by lark6

Jul 16, 2001 (10:30 am)

Thanks for the reinforcement, juice. Still thinking about a catback exhaust one of these days.

I had to check back before I made a comment, but my wife's '91 Accord has those motorized mice; one failed well after the warranty expired and Honda replaced it free of charge.

Ed

#9751 of 19283 Seatbelt news by snizave

Jul 16, 2001 (3:08 pm)

I just taked to SoA about my broken automatic seatbelt. It's amazing how awesome the customer service is there. They have a pretty cut and dry policy with broken seatbelts: They pay for the parts, but not labor. A dealer has to certify that it is indeed broken first. I got a completely different story from the dealer service dept. at Figgs Subaru in Topeka. They guy there told me that there was no way they could help with the repair cost for my 10 year old car, even if it was an integral part of the safety system. It'll be fun to talk to him again to let him know that my parts will indeed be free, even though my car is 10 years old. I'm planning on putting the thing in myself, because the labor quote the dealer gave me was $120 for a "couple of hours." I'll let you guys know how things go. On a different note, my car and I are both happy today to know that the guys who vandalized my Subie have been arrested and will have to pay for all the damage done to my car, probably around $700.

-Mike

#9752 of 19283 Must be nice by paisan

Jul 16, 2001 (3:13 pm)

To live in Topeka! Here the cops won't even talk to you about a stolen car, let alone a vandalized one!

-mike

#9754 of 19283 Actually... by snizave

Jul 16, 2001 (3:26 pm)

I live in Manhattan (it's in Kansas, the Little Apple)... the cops here were excellent. Not only did they catch the guys, the also set up infrared surveilance camaras aound our property in case the guys try it again. The only problem is now I know i'm on camara if I happen to pick my nose on my porch or something like that.

-Mike

#9755 of 19283 Cameras by originalbitman

Jul 16, 2001 (3:32 pm)

Do they bust you for picking your nose in Manhattan?

bit

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