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#8378 of 19336 Front oxygen sensor...
Mar 22, 2001 (12:37 pm)
I just received a letter from Subaru that says that they have determined that some 2000 model year Subaru Legacy and Outback models with automatic transmission, Impreza 2.5 RS models with manual or automatic transmission and 2000/2001 Forester models with manual or automatic transmission may require replacement of the front oxygen (Air/Fuel Ratio) sensor.
It is Service program WXW-80.
It says for me to immediately contact my Subaru Dealer to replace the sensor at no cost to me.
I seem to remember people having trouble with this sensor though I have been lucky not to have had any trouble with the sensor.
Just thought you might like to hear about this...
Mar 22, 2001 (2:41 pm)
The Dealer replaced my woodgrain piece around the shifter today at no charge of course. But they gave my wife so much bull dropplings about the key. The 4.95 is the cutting charge for cutting the key. So the key itself cost 18 dollars. The service guy said they charge more than the other Bay Area Dealers because they use the new machine that makes the key specifically for your car. Basically the machine that uses the code. He said other dealers still use the old duplicating key machines. Now that has to be the biggest bunch of Bull Dropplings I have heard. It upsets me that they take advantage of people this way. Well, now I know to call Dealers and ask for the price before I go there for service.
Patti, it is not the money for the key. It is the principle. And I really would like to complain to SOA for this. Absolutely, insane that this dealer can charge double for the same service another dealer can do. There should be a limit! If anyone has the customer care number for Subaru please post it. I will call! Thanks
Mar 22, 2001 (4:01 pm)
Along with some other useful imformation the number is on the Subaru web site at http://www.subaru.com/
The link is at the bottom of the page but just in case you don't care to go there here it is:
Mar 22, 2001 (7:40 pm)
greetings form california we made into san francisco last night, that is good (myself and two of my friends are on a road trip to texas). i need an oil change, that's bad. my car was in the body shop for half this week and part of last, so i didn't have the chance to have it changed. does anyone here live in the bay area? i need to know a couple of good places to go for an oil change. thanks.
Mar 22, 2001 (7:49 pm)
My 92 is FWD. I love the car, which is kinda ironic because everyone seems to think it was this car that tried to be a mainstream car that was subaru's downfall in the early 90's. Oh well, I like it because it offers good reliability, is fun to drive, and I only paid $1800. How can you beat that? By the time I read your message about there being 2 CV boots on right transaxle too late, my car is already fixed. I think i'll just live with it as is.
Mar 22, 2001 (8:18 pm)
Most local Honda dealer use the newer code-based key cutters -- they're great! No more copies of keys that don't fit. Though the charge might be excessive, now that you've bought the key, you no longer have bargaining power. You are the consumer; a dealer can't force you to buy the key. You could have made 2 or 3 trips to Home Depot or a locksmith trying to get the key made properly. You paid a premium but the key worked right the first time (I assume); maybe that's worth a premium.
Just curious, have you priced keys at other dealerships? When I buy from a dealer, I know I'll be paying a premium so I avoid them whenever possible for periodic maintenance (oil change) and out-of-warranty wear items (brakes, exhaust) -- just about everything but the Check Engine light.
I hope this bad experience with an overpriced key doesn't sour your opinion of your Outback. Do you like your Outback's ride, fit, and finish?
Mar 23, 2001 (3:14 am)
I have reported your complaint. I'm sorry it turned out to be so negative for you, but we do track and report on customer experiences.
Once again, my apologies.
#8385 of 19336 Clutches, etc.
Mar 23, 2001 (3:19 am)
Good Morning! As an aside, the price you were charged was VERY reasonable. One thing to be wary about. To save money, some folks might recommend "resurfacing" the flywheel. Spend the bit extra and get a new one. There is not a lot of tolerance on the flywheel (unlike brake rotors and the process is similar)and it could really cause future problems.
It's always good to take an occasional look at your CVJ/DOJ boots. Inspect them for any rips or openings. It is pretty inexpensive to replace them (note - Added Security - Subaru's extended service agreement is one of the only one's that cover the boots). If you do not replace them quickly, you can get sand (Juice??) or other debris in the joint and the cost goes up to replace both.
Just my .02
#8386 of 19336 I'm learning as fast as I can!
Mar 23, 2001 (3:19 am)
My next "technical" training will be on transmissions. We get to tear down an auto and a 5 speed. I'll learn more about our clutch mechanisms there. But my family still won't let me overhaul the engine in our '90? I know it doesn't need it, but hey, girls just wanna have fun! (Juice - do you know the singer?)
#8387 of 19336 Cindy Lauper
Mar 23, 2001 (5:14 am)
And I'm glad you are learning the AT, so when I get and SVX and it needs tranny work, I'll bring it down there for you to work on it Seriously though, I was speaking with my aunt and uncle and it looks like next spring, they may sell me their SVX, yippie!