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#2552 of 19336 clutch/warranty question
Jan 20, 2004 (11:23 am)
I have a 2001 Legacy GT with 74K miles on it. The clutch has never been a strong point in the car but now starting to chatter and slip more easily than before. I never had a clutch replaced in my vehicles usually they last me the life of the car. I also have an extended warranty from the dealer (not sure if it is a Subaru or third party). Two questions, can I get it partially or entirely replaced under warranty and is there a improved clutch package available, hate to put the same week parts back.
Jan 20, 2004 (11:24 am)
if it was me I would ask for (or pay for) a new timing belt while they are in there.
#2554 of 19336 dishonest dealer service
Jan 20, 2004 (2:38 pm)
I'd like to share my experience with my local (Timonium, MD) Subaru dealer, as a warning to other owners.
I took my (recently purchased, used) 2001 Forester to the dealer for service because the check engine light had come on. The problem was an oxygen sensor, which was replaced at a cost to me of nearly $230. I then read a few posts on this forum that indicated the problem might be covered under warranty. This led me to register my vehicle (by VIN) at MySubaru.com. A notice immediately popped up was that the front oxygen sensor needed replacing and would be done at no charge.
Angry, I went back to the dealer, who immediately refunded my money. I sent a letter to Subaru of America, and basically got a letter back with apologies, saying that the dealer was having problems with their VIN checking/reporting system that week.
I'm still angry. I've heard of service shops obtaining payment for warranted services by charging the (ignorant) customer and also the company. I don't know why the dealer made no mention of their VIN checking problem when I confronted them initially. I'm suspicious of the excuse, and irritated that Subaru of America would simply pass that on to me.
Don't just assume that the dealer will do the right thing! I trusted them, and would have lost a big chunk of change if I hadn't surfed the net that day. Needless to say, I won't be taking my car back there.
Jan 20, 2004 (5:35 pm)
Maryland2- I don't blame you for being angry at the dealer and can understand your frustration with SOA but keep in mind, the dealer is an independent franchise holder and therefore SOA is limited in what they can do. I agree the dealer's excuse smells very fishy and you're certainly doing the right thing by never going back there.
Jan 20, 2004 (5:46 pm)
I am very sorry about what happened. I was able to locate your case and I see that the Customer Service Rep. did check the situation out. It wasn't a "form" letter that was sent to you. The dealer indicated that their normal process is to check for open recalls (it makes sense for them to do this as they get paid for these by Subaru). They either keyed in the wrong VIN when the looked it up or it was when they were having system problems. Our Rep. did confirm that the dealer was working through some system issues at the time you had the repair done. If this was a common error at the dealership, I would not have been able to locate your case file so easily as other's would have had the same concern.
I understand your frustration, but our efforts on your behalf were sincere and it appears to have been an honest error.
Jan 20, 2004 (7:31 pm)
If you want the ABS to stop the car quicker, press the brake pedal HARDER! Most people do not apply any more pressure on the brake once ABS kicks in. Remember, one or two or three wheels still have more braking pressure they can take before they lock up. That's why EBD is starting to show up in more and more cars - it does exactly that - puts maximum braking pressure for you. ALSO - if you totally floor the brakes in an ABS equipped car, chances are all four wheels will lock up and you will lose control unless the car also has stability control. On gravel and dirt, this will make the car stop quicker. On ice, you will meet the curb or the telephone pole.
Jan 20, 2004 (9:28 pm)
My "new" 1998 OBS w/ AT was "taught" by it's prior original owner. Does reseting the ECU (removing fuse or diconnecting negative terminal ?) return it to default factory settings that will allow it to relearn in its new environment and driver?
I am questioning this because the shifting is not as smooth or consistent as I would like it. Engine runs great. Also, in checking the ATF level (cold-not running) seems alarmingly high according to the manual. I will check it tomorrow after warming it up while idling. If it still reads high, what could the over-fill be doing to the tranny, shifting etc ?
Further investigation required....
Jan 21, 2004 (3:34 am)
Thanks for your explanation of what happened in Maryland. It sounds reasonable to me, however, would it not be a good policy for the dealership to offer a free oil change or xx% off next service for the inconvenience to the customer? It might make the difference between losing the customer (as is apparent in this case) and giving the dealership a second chance to demonstrate how good and honest they are. I know SOA doesn't have control of independent dealers, but this one could learn a lesson.
#2560 of 19336 Good point Carlos -
Jan 21, 2004 (4:17 am)
I know that sometimes dealers do that. We can always ask the dealer if they just forgot to offer the customer something and see where it goes! Thanks!
#2561 of 19336 Timing Belt Replacement
Jan 21, 2004 (6:02 am)
What is the Subaru recommended replacement point for the timing belt? I checked the maintenance info on MySubaru.com and couldn't find it. I assume it would be at 90k or 120k.
I hadn't really thought about it since the OB only has 44k miles and is a non-intereference engine. I am more proactive regarding timing belts on interference engines (such as the two Acura Integras I have owned).
However, I will call over to the dealer to see how much additional that would cost me.