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Subaru Crew Problems & Solutions

18392 messages,  Last post on Dec 06, 2009 at 11:11 AM

You are in the Subaru Crew Forum. Your Host is kcram

What is this discussion about? Subaru Impreza, Subaru Outback, Subaru Forester, Subaru Legacy, Coupe, Sedan, Wagon, SUV

Your Community Leaders are ateixeira and rsholland.

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#18165 of 18392 new Outback damaged by dealer at 1st oil change by morin2 Jun 22, 2009 (7:31 pm)
I'm just sick to my stomach about what happened to my new Outback today. I took it to the dealer for its first oil change and didn't do a thorough walk-around inspection when it was brought out. They apparently drove another vehicle into the rear bumper, leaving the impression of the license plate holder and also gouging from the screw heads. I'm sure this happened at the dealer because I washed and waxed the car yesterday and there was no damage to the rear bumper. I'm sure they'll deny it because I didn't bring it to their attention immediately. I didn't discover the damage until they had closed. I guess this is what I get for going to a Subaru dealer for maintenance. Its unsightly, but I'm more concerned about possible auto transmission or steering wheel locking damage. I noticed that it didn't feel "right" coming out of park and the steering was locked in a way I hadn't noticed before. Suggestions? I've loved this car but my first reaction is to dump it at a carmax to prevent a lifetime of transmission woes. Replies to this message: ateixeira (Jun 23, 2009 12:23 pm) morin2 (Jun 23, 2009 2:47 pm) ateixeira (Jun 24, 2009 9:15 am) and 1 more... girlcarbuilder (Jun 24, 2009 10:10 am)
#18166 of 18392 Re: new Outback damaged by dealer at 1st oil change [morin2] by ateixeira Jun 23, 2009 (12:23 pm)
Replying to: morin2 (Jun 22, 2009 7:31 pm) Let the dealer know, see how they react and respond first. Plus you can call 800-SUBARU3.   I do my own maintenance, I swear noone is as careful as I would be on my cars.   I took my brand new Sienna to the dealer for a minor flaw in the sun visor, and they replaced it. Along with a bunch of greasy finger prints all over the interior! ARGH! Overall it looked worse, not better.   I swear it's like they just don't care at all. Replies to this message: morin2 (Jun 23, 2009 2:47 pm) ateixeira (Jun 24, 2009 9:15 am) morin2 (Jun 24, 2009 6:24 pm) girlcarbuilder (Jun 24, 2009 10:10 am)
#18167 of 18392 Re: new Outback damaged by dealer at 1st oil change [ateixeira] by morin2 Jun 23, 2009 (2:47 pm)
Replying to: ateixeira (Jun 23, 2009 12:23 pm) I do all my own oil changes too - all except for the first change because the filter and drain plug are on so tight from the factory.   To their credit, they offered to replace the rear bumper - which means painting it with a high metal-flake silver quartz paint. Its a nice offer, and actually the best they can do, so its appreciated - but I've lost my faith in them and will never go back again for sales, service or parts. The way the rear bumper wraps around to the wheel wells, I know that I would detect a repaint from 20 yards away and it wouldn't hold up. I'll just keep these first battle scars as a daily reminder to never again go to the dealer for any reason. (this was NOT Fitzmall, but a Subaru dealer on my commute from Solomons to Annapolis, fyi) This once beautiful 12 week old car now looks worse from the rear than my son's 94 Legacy. Replies to this message: ateixeira (Jun 24, 2009 9:15 am) morin2 (Jun 24, 2009 6:24 pm) girlcarbuilder (Jun 24, 2009 10:10 am)
#18168 of 18392 Re: new Outback damaged by dealer at 1st oil change [morin2] by ateixeira Jun 24, 2009 (9:15 am)
Replying to: morin2 (Jun 23, 2009 2:47 pm) Can you do a light touch-up on the affected area only?   Someone keyed my van right on the driver's door and it's hideous, plus I see it every single time I get in it, so it's awful. Replies to this message: morin2 (Jun 24, 2009 6:24 pm)
#18169 of 18392 Re: new Outback damaged by dealer at 1st oil change [morin2] by girlcarbuilder Jun 24, 2009 (10:10 am)
Replying to: morin2 (Jun 23, 2009 2:47 pm) Exactly why I no longer buy new cars.....why if someone bangs them up. Damage at a repair place, especially a dealer is even worse. Exactly why my brother brings his down from St.Louis to Baton Rouge, to get the job done right, carefully and by a caring woman!   Rarely is there a breakdown even on a 200K plus unit.
#18170 of 18392 Re: new Outback damaged by dealer at 1st oil change [ateixeira] by morin2 Jun 24, 2009 (6:24 pm)
Replying to: ateixeira (Jun 24, 2009 9:15 am) Its the black plastic under the painted part of the rear bumper that is gouged from the front plate of the hitting vehicle (their lot is very, very congested, so it was a lot guy squeezing cars around). Painting that part wouldn't do anything as the damage is a scrape and two screw gouges from the hitting car's front plate. Its not gouged completely through the plastic as there was not enough of the license plate sheet metal screw head exposed to go deeper. I've lost faith in them, so I'll just live with it. The 2001 Chevy pickup I traded in for this Outback didn't have a single scratch on it. I had hoped the Subaru would look new for longer than 12 weeks - but the damage will serve a useful purpose - as a daily reminder to never go back to a dealer for service.   What is it about new cars - how do they attract so many idiots? I have parked so far away with a curb in front and another to one side, to find, upon returning, some idiot parked touching side mirrors.   They keyed a Toyota van? I thought they saved that vandalism for Hummers in this area.
#18171 of 18392 2004 outback backseats by rinovirus Jun 25, 2009 (3:42 am)
My wife and I purchased a used 2004 Outback two years ago and love it my question is don't the backseats lay all the way forward? We car camp a lot and sleep back there but I have been unable to find said lever that alows for the full put down. thanks Replies to this message: girlcarbuilder (Jun 25, 2009 6:40 am) steve_ (Jun 25, 2009 9:43 am) ateixeira (Jun 25, 2009 9:41 am)
#18172 of 18392 Re: 2004 outback backseats [rinovirus] by girlcarbuilder Jun 25, 2009 (6:40 am)
Replying to: rinovirus (Jun 25, 2009 3:42 am) If it is like the others I have seen during the years: force your hand between the base and the back seat cushions in the middle. You should be able to find a strap that pulls the base cushion up and swing it towards the back of the front seats. It takes a bit of effort to pull on it. Then lay the seat backs down. Also look carefully at the top of the seat backs, they will have a tab and lock system to mesh the two parts together to hold it in the correct position.   Dead give away to this system is the two hinges on the front of the base seat cushion. Replies to this message: steve_ (Jun 25, 2009 9:43 am)
#18173 of 18392 Re: 2004 outback backseats [rinovirus] by ateixeira Jun 25, 2009 (9:41 am)
Replying to: rinovirus (Jun 25, 2009 3:42 am) Yep, remove the bottom cushion first, then it does.
#18174 of 18392 Re: 2004 outback backseats [girlcarbuilder] by steve_ HOST Jun 25, 2009 (9:43 am)
Replying to: girlcarbuilder (Jun 25, 2009 6:40 am) That's how my '97 Outback works. You have to remove the headrests on the rear seat on mine too.

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