Last post on Nov 27, 2013 at 1:06 PM
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Subaru Impreza, Subaru Outback, Subaru Forester, Subaru Legacy, Coupe, Sedan, Wagon, SUV
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#17555 of 19336 Re: headlight cutoff [jeffmc]
Dec 13, 2007 (1:41 pm)
I have mixed feelings.
I do think it's crucial to keep the prices flat. The segment is more competitive now, and Subaru needs volume from the Forester.
The other thing is my 1998 has excellent lights. Bob's isn't as good. He has an 01 or 02, IIRC. So it depends on the optics.
If they can get lights as good as my 1998's, which were cheap and halogen, then I'd say stick with those. Cheap and effective.
#17556 of 19336 Re: headlight cutoff [ateixeira]
Dec 13, 2007 (4:22 pm)
How does it go, Tribeca and Leg have projectors, Impreza and Forester halogens? IIRC
Impreza has had projectors since the 06MY.
#17557 of 19336 Re: the torque [kurtamaxxxguy]
Dec 13, 2007 (4:24 pm)
No I was referring to actual engine torque curves.
And from what I saw on two other comparison sights, other than ratings, the Outback XT engine appears to be unchanged from 2005.
In 07 the turbo Outback/Legacy got a manually adjustable ECU which adjusts the boost and some other items and on AT cars changes the shift points.
Dec 13, 2007 (9:33 pm)
Is this adjustment the 3-setting engine response control Subaru is talking about, with intelligent, sport and sport sharp settings?
or something else?
#17559 of 19336 Re: the torque [kurtamaxxxguy]
Dec 14, 2007 (4:25 am)
In intelligent it turns down the boost along with a few other fuel saving ECU items. In Sport it's "normal" and in sport sharp it increases boost as well as throttle response.
#17560 of 19336 experience with the switch...
Dec 14, 2007 (7:21 am)
In last night's drive in Outback Turbo automatic, the 3 positions translated to:
1. intelligent = linear but rather sluggish
2. sport = 2 step response (linear jumping to turbo in about 2 seconds)
3. sport sharp = less wait between linear and turbo transition, but still there.
Noted no turbo response until over 3K rpm. Meanwhile auto trans kept wanting to keep engine down around 2K or so.
Seems like the turbo's still not all that well matched to the auto. Perhaps a CVT would be a better fit?
#17561 of 19336 Poor Customer Service - Delaware Subaru
Dec 14, 2007 (7:45 am)
I decided to go into a closer Subaru dealership even though my previous experience with a Subaru dealership further away was great! I made a huge mistake going to the closer dealership...my experience at Delaware Subaru was probably the worst experience I have ever had at any type of dealership. I can handle dishonesty, but for a sales manager to be dishonest, arrogant, rude, belittling and down right unprofessional I can't handle. I visited Delaware Subaru three times before I was ready to make my purchase (Outback) when it came time to negotiate the sales managers true colors came out. Everything he said previously no longer was true. He had said he'd use NADA as a starting value for my trade...yet was using Kelly Blue Book to decide his value when I was ready to trade my low mileage BMW. Okay. Then the price of the vehicle and the options I wanted were not the same as previously agreed. That's when I thanked him for wasting my time. He sarcastically said, "I return the gratitude." He's at work...how could I waste his time? Then as I was leaving he said I wouldn't find a better deal any where and that I would be back. I assured him I wouldn't be back and he was the reason. He ran across the showroom after I had walked out the door to yell, "You're not welcome back here!” Did this guy ever have any customer service training? When I complained to the dealership, they thought it was about money. I haven’t received an apology, only that the next time I come in to Delaware Subaru I'm supposed to ask for the General Manager and he'll "take care of me". This whole situation has been a terrible experience and I think it reflects badly on Subaru. I did buy an Outback from the further away dealership and had the same great experience, but I can’t believe there are no repercussions for the sales manager. Apparently no one has complained about this guy before…his actions were no less professional. Should I just strike this up as a lesson and move on? What happened to excellent customer service? No company seems focused on that any more?
Dec 14, 2007 (8:10 am)
Dealers are independent businesses. They can and will vary widely in quality. The car manufacturers have very little control over them, though Toyota has recently tried to rein in the worst of theirs.
My dealer research first checks them against BBB. While not foolproof, BBB does flag the really bad outfits (like one in Portland that I now avoid like the plague). If they pass that check, and Edmunds readers' dealer ratings, a visit is in order, during which _Any_ dishonesty in a sales person, excessive handoffs leading to high pressure tactics, or any tricks started by the finance department, will lead to a polite "no thanks" and hasty exit.
It does no good to complain to those types - they are usually short focus "deal makers".
I'd suggest doing business with the "good dealer" as much as possible, and leave the bad one alone.
#17563 of 19336 Re: Poor Customer Service - Delaware Subaru [alloway70]
Dec 14, 2007 (10:13 am)
Warning folks about doing business there is the right move. You made a good attempt to pursue it once through the dealership, and apparently they just don't get it. Sometimes impact on the bottom line is the only thing that gets through to business owners/managers. If enough people are treated how you were treated, and they voice their opinions as you have, the dealer's bad reputation will drive away enough customers to harm their overall sales. Low sales means scrutiny. The dealership, hopefully and eventually, will either recognize a need to change personnel or go under.
Just as important as keeping business from the bad dealer is sending business to the good dealer. So, what dealership did you drive farther to for a great sales experience? Folks are looking for dealer references here all the time.
Yes, your bad experience does reflect on Subaru. Fortunately for the brand, you had a good first experience elsewhere and were willing to go there to be a repeat Subaru buyer. For many folks, that bad experience would be their first impression of the brand and would be enough to keep them from buying a Subie. Something like that might be worth repeating to a Subaru Customer Service rep. You can contact them through this form at the Subaru.com website: http://www.subaru.com/tools/contactus/index.jsp or through the 1-800 number at the bottom of that form.
Congrats on the new car, BTW!
#17564 of 19336 Re: experience with the switch... [kurtamaxxxguy]
Dec 14, 2007 (10:31 am)
The automatic in today's Subaru is far more interactive than those of old. Did you try switching the transmission into "sport" mode by pulling it out of D to the left? That will tell the car to retain gears into higher RPMs. Also, by shifting yourself, you can retain gears within the preset RPM limits. Aside from a clutch, the system lets you be as interactive or hands off as you are willing to be in order to get the performance you want (as long as your want is within the car's limitations, of course!).