Last post on May 01, 2013 at 9:15 AM
You are in the Subaru Crew
What is this discussion about?
Subaru Impreza, Subaru Outback, Subaru Forester, Subaru Legacy, Coupe, Sedan, Wagon, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
Your Community Leaders are ateixeira and rsholland.
#1562 of 19283 I have to say something about Subaru Products
Aug 14, 2003 (8:08 am)
Well, I have problems with cold-clutch-shudder ever since I got the 2001 sub forester new, somehow the dealer never put it on record (I brought the car in a couple of times, they also fail to record replacing my O2 sensor, talking about lousy bookkeeping), so when I start parking the car outside(instead of parking in my garage), the cold-clutch-shudder came back, but too late, Patti said the dealer has no record, so she couldnt help me since my car is out of 3/36k warrantee. Well, Subaru just lost a customer, ever since then, I have got my wife a brand new Honda Accord (instead of a Legacy which I like a lot), and I am on my way to help my sister to buy another Honda..., Byebye, Subaru, you will learn a good lesson from now on..., the lesson is: when the customer says go against dealer says, customer wins, otherwise you lose.
#1563 of 19283 And I almost got a XT, not!!!
Aug 14, 2003 (8:20 am)
Aug 14, 2003 (8:37 am)
sorry to hear 'bout your experience.
I'm curious though. Didn't you check the paper work on what was purportedly done by the Dealer?
I guess you learnt a lesson there too... that is, having shot yourself in the foot. You should have made sure that your issues are documented in your copy.
Fair is fair, they [Dealer] screwed up; but you helped it along
#1565 of 19283 'Shooting myself in the foot' MY FOOT!!!
Aug 14, 2003 (8:46 am)
But I just know that the dealer is a weasel, there must be a reason for them not to put O2 sensor replacement on the record, let alone my complaint, what could you do, if the dealer wont get the complaint on the record, do I need to drop off the car nine times over night to get it on record? I dont want to beg, I could save my pride and find another better car! When I dont have chance with you, I still got choices. Guess what, this dealer sells almost all types of cars, except Honda.
Aug 14, 2003 (8:59 am)
What about your receipts? They should outline the problem and should be enough to justify your complaint. Every dealer has you sign the order stating the issue before they work on it. There needs to be some balance here. Your profile says you "fly on skates". Me too as I play ice hockey - and one thing about hockey. You keep your head up!
I wish you luck with your Honda.
#1567 of 19283 About receipt and skating
Aug 14, 2003 (9:20 am)
I could find those receipts if I try, but will that be enough? on the receipt, the dealer says no problem found.
When I am on my skates, I always remind myself 'tuck low, and arc your back', I once bombed down a hill with a pack of inline speedskaters topping 40 miles/h, I was on ten wheels(five-wheel skates), and alignments of the frame and wheels have to be perfect, otherwise you would wobble into oblivion....
From now on, I will be anti-juice, whatever he is for, I am against...
Aug 14, 2003 (9:46 am)
A Receipt/Work Order addressing an issue relative to your current and/or on-going compliant, if reported w/i the warranty period, should suffice even if the Dealer states "Can Not Duplicate" [standard phrase].
#1570 of 19283 Really, Dave?
Aug 14, 2003 (10:21 am)
Can Patti confirm that?
#1571 of 19283 Rotors and transmission hesitation
Aug 14, 2003 (10:55 am)
First a bit of background: I have a 2002 Subaru Forester S, automatic, which I bought August 2001, and currently has 21,700 miles. So far I had the following Subaru "quirks" (I prefer to call them problems, or design flaws, or defects):
1. the so called “whistle noise”, from day one, dealer acknowledged it, said it sounded like a normal drivetrain noise.
2. CEL came on. Went to the dealer, they detected a leak in the fuel system, blamed me for not tightening the gas cap. I always tighten the gas cap, so that was not it. Light never came back on since then.
3. had the “hot smell”. Told dealer about it, they claimed they did not do anything, but smell disappeared after that visit (at 20,000 miles), and never came back.
4. transmission hesitation from a dead stop. Has gotten worse in the last few months. Tried using premium gas only, with no improvement. Last Sunday started the car, put in Drive, gave it gas, and the engine stopped after 5 seconds. CEL did NOT come on. Restarted the car, and it ran fine after that. This is my third new car, and none of the other 2 ever did that. I always get brand name gas, from the same places (Sunoco, BP, and Sam’s Club – whatever they sell there).
5. at 20k I noticed that the steering wheel shakes when braking at highway (70 mph or so) speeds. Bad rotors after only 20k, never had this problem with any other car I had, new or used.
While the first 3 things are at most nuisances, I think 4 and 5 could be safely called “problems”, with a car this new. So I went to the dealer this morning at 8:00. At 9:30 the clerk came and told me “we are resurfacing the front rotors”, it’s going to take another 30 min. 10:50 came and no car, so I went and asked for an update, and she said “the mechanic could not fix it, we will need to replace the front rotors”, at no charge for me. “How about the transmission hesitation?” “Could not duplicate it”. I said, “Well the engine stalled 4 days ago, did you check the computer” and she said “Yes, we test drive them, and then we check the computer. There were no error codes”. Rescheduled for Monday to have the rotors replaced. Got back in the car, drove away, and boy, they messed the brakes real good. Now the steering wheel shakes violently when I brake at pretty much any speed. Total disaster. Dealer is Subaru Beechmont in Cincinnati. I think it’s nice of them not to charge me for any of this, but I would prefer them to be less nice and more competent. Will keep everybody updated.