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#1 of 19336 Re: Subaru Problems
by MrShift@Edmunds HOST
Jun 14, 2002 (1:54 pm)
This topic is for discussing any problems with Subaru vehicles that haven't been covered in the Owners Club Board or for people who need pointers to that Club or other resources that would help them solve their Subaru problems.
Replies to this message:
- kenl (Sep 17, 2004 9:45 pm)
- urabus (Oct 28, 2004 1:24 pm)
- arnoldb (Dec 28, 2004 12:33 pm)
- ndtommy (Mar 11, 2005 10:14 am)
- ryee (Mar 20, 2005 12:40 am)
- jrbayer (Apr 06, 2005 1:39 pm)
- llemon (Jun 15, 2005 9:15 am)
- fresnoken (Jun 24, 2005 4:29 pm)
- caosesvida (Jan 22, 2006 4:25 pm)
- hootn (Feb 24, 2006 6:55 am)
- scout77 (Sep 02, 2006 12:23 pm)
- mattpgh (Sep 29, 2006 12:06 pm)
- witness_18 (Nov 07, 2006 6:30 pm)
#2 of 19336 Thanks Mr. Shiftright - I know you want to help our customers
Jun 15, 2002 (5:19 am)
For the future, I'd like to recommend some steps for our customers.
If you have a problem that is not easily recitified by your dealer, make sure you work with the Service Manager for service issues, the Sales Manager for sales issues and, if you are not successful, send a letter to the dealer principle. They want you to be satisfied.
If you situation still is not resolved to your satisfaction, please contact us at 1-800-SUBARU3 or via Subaru.com (contact us section). Please have your vehicle identification number and the names of the folks you've been working with. Our Representatives are highly trained and ready to assist you. We are not just a "call center". We are a customer service center. That means that our Representatives are empowered to find solutions. They also track and report on every customer concern. That gives us the opportunity to make changes in our products and our procedures.
#3 of 19336 Thanks Shifty :)
Jun 15, 2002 (6:28 am)
This is a much better title for this topic than the one you (rightfully) shut down. Let the problems begin...
#4 of 19336 1998 Subaru Outback Disaster
Jun 17, 2002 (4:24 pm)
In 1998 I purchased a brand new Subaru Outback and I have to say that I am completely UNSATISFIED with my purchase! This car has been recalled 3 times (once we were not informed of the recall) and has been in an out of the shop!
Let me start by saying that Cypress Coast Nissan in Seaside CA gave us a horrible deal and this was comfirmed by a Subaru American Credit associate when I inguired about a possible payoff of my loan. The only satisfaction I recieved from this particular dealer is that they talked us into an extended warrenty for this problematic vehicle.
We have had oil seals replaced twice, the master cylinders were recalled and replaced, the paint had a defect and my car has been in the shop for a week now with serious engine problems that no-one seems to be able to diagnose. We were told today that after reassembling the engine that it still wont run and that it would be at least a week before we will get it back!
This car, that I spend a tremendous amount of my hard earned money on every month, broke down on me un an unsafe location and Subaru and their chosen towing agency left me on the side of the road for 3 1/2 hours in over 90 degree heat. On top of all of this, we were on hold with Subaru customer service to get a rental car and no one would take our call! I am now without a car to drive (and have been for 7 days) and no one who can tell me whats wrong with my car!
I don't want this car anymore. I don't trust it and I certainly don't want to make anymore payments on a car that continually breaks down. What happens when my extended warrenty wears out?
If anyone has any suggestions I would really appreciate it!
Jun 17, 2002 (5:40 pm)
Sorry to hear about your problems. It sounds like you've got a lemon, for sure. All brands get them, even Subaru.
Here at Edmunds we have a rep from Subaru of America, her name is Patti Mickel, aka Subaru Team. You can see her post just above (#2). If you want to contact her directly, she may be able to offer some assistance, as she is in customer relations. I know Patti checks these board as often as she can, and she may even try to contact you. She's great, and I know she'll do everything in her power to help you. In the meantime, try to keep your chin up.
Jun 18, 2002 (4:05 am)
I'm sorry to read about your vehicle problems. Please try to give us a call back today. Monday's can be a bit crazy. I'm not sure what time you tried to call, but if you hang in there (it should only be for about 2 minutes) a CS Representative can start a case for you. Please have your Vehicle Identification Number. If you can't, the name of the dealer will help so the Representative can contact them for information. We will do everything that we can to resolve the situation. While I personally will not be able to take the case, I will work with the Representative to make sure you are satisfied. Please ask the Rep. to let me know once the case is started.
I'm sure we can help and, once again, I'm sorry you are having problems.
#7 of 19336 Wheel Bearing Problem
Jun 20, 2002 (7:49 am)
99' Forester 41,500 miles, straight hiway miles(no off-road). Front wheel bearing has to be replaced. I'm the third forester owner in a facility off 200 people that this has happened to (all between 40,000 and 50,000 miles). Calling various dealers in North East show that this problem is very common (left rear replaced most often)and expensive. Some dealerships do not put Forester bearings back on the rear---they use Legacy bearings which they feel are more robust. Front Legacy bearings are unfortunately not compatible. Some of the Parts Department people feel it is a seal problem. In any event this is a Subaru problem and should not be a Customer problem. Bearings should not fail this early (if ever). There is either a supplier problem (bad parts), a design problem, or an installation problem. In any event it is wide spread. This cost should not be passed on to the Customer. The cost should be adsorbed by Subaru.
Jun 20, 2002 (8:00 am)
It's the installation, actually, so you're right.
The new models got a new bearing design, I believe. I'm sure that Imprezas did, FWIW.
#9 of 19336 brake problems
Jun 20, 2002 (4:04 pm)
I have a 2001 Outback that I dearly love EXCEPT for the fact that I've had to have the rotors turned twice already and then new brake pads. The first rotor turning was at 17,000 miles. I figured it was a fluke until I had to go back again at 34,000 mi when they turned them again and gave me new pads. What really ticked me off, though, was that the dealer shop was blaming me - saying I ride the brakes or hit them too hard consistently. This is my fourth car and have never had this problem, so I doubt it's that,(aside from the fact that I don't ride the brakes). I am rather concerned though because my warrantee is up. The dealer refused to even acknowledge the possibility of there being anything wrong with the car. Anyone with a similar problem or suggestions?
#10 of 19336 Dealer 's service
Jun 20, 2002 (4:04 pm)
I had a drift to the right on my subaru Outback and brought it to a dealer in Delray Beach. First I was told it is normal for the wagon to drift and when I didn't buy that they told me they rotated the tires and brought them up to specs. It took five times over a period of three monthe before they corrected it. When I called Subaru customer service they told me they had no control over the dealer. Since that time, my keyless entry doesnt always work, my front and rear doors don't always open, and I get a smell of gas. Yesterday, my seat heater went on in 80 degrees temperature. I had an appointment with the Subaru dealer in Brooklyn for a 7500 mile check and the warranty issues. When I got there at 7:00 AM I was told they couldn't service the warranty problems. I told them they had to do something about the seat heater. While sitting there I called Subaru Customer Service and was told they have no control over the dealers. This is after they sent me an email they they would get in touch with the dealer. I have come to the conclusion that if you don't buy your car at the place you are trying to have warranty work done, they are not interested in doing the work. Fortunately there is a Lemon Law in New York State.