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How to find a quality salesperson

171 messages,  Last post on Aug 14, 2007 at 11:15 AM

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What is this discussion about? Car Buying


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#112 of 171
How to find a good salesman? by imidazol97
Feb 25, 2006 (6:31 pm)
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I have to go with asking people which dealer and which salesman they bought their car from. Most people in this area are happy to tell you about their recently new or not so recently new car. The Midwest has lots of friendly people.
 
They especially will tell you when they are unhappy with the dealership overall. And they tell you the salesman they feel good about.
 
I recommend talking from a distance at first rather than approaching them before talking .
#113 of 171
Re: How to find a good salesman? [imidazol97] by biancar
Feb 25, 2006 (9:15 pm)
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Replying to: imidazol97 (Feb 25, 2006 6:31 pm)

You are very right about the Midwest. I grew up in a small town in Michigan. There were only a certain number of dealerships, and people knew the individual owners, managers, and salespeople, either in person or by reputation, very well. It's the kind of town where you know some people from church choir, and others because you knew them years ago in high school, and others because your best friend's cousin's wife just bought a new car from ABC and was delighted, or went to XYZ and was treated horribly, whatever. You can't hide your reputation in a small town like you often can in a larger area.
 
I bought my Maxima from a Michigan dealership, while I was visiting my family on vacation, rather than from the dealer in Northern Virginia (where I now live) from whom I had purchased two previous cars, because I had less than stellar experiences in Va. but had a very easy, forthright, honest experience in Michigan.
 
I didn't know anything in advance about the particular salesman - he turned out to be very nice and a good guy, but it was the *dealership* reputation that got me in the door.
 
So, for what it's worth - I always put dealership reputation number one. The tone is set at the top. After that, it's the luck of the draw who you get.
 
Terry, I'm curious, how does a customer politely tell a salesman "You know, I'd prefer working with someone else." Personally, I've never been able to do it. Once I bought the car anyway (I really liked the car!), and other times I've walked out and gone elsewhere. But I've never managed the "let me deal with someone else" trick. Probably because, as stated above, I've felt that tone comes from the top, so if there's one bad apple, chances are good his teammates might have just the touch of rot, as well.
 
Maybe not fair, but how would a customer know?
#114 of 171
I think salesman with high CSI should get a badge.. by golic
Feb 25, 2006 (9:23 pm)
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Just like the scarlet letter. I think salesperson who have earned the Highest CSI ratings should get to wear some sort of idnetification at the dealership. Special badge, shirt CAP- I don't know something.
 
Then when we as informed buyers enter the dealership we can look for the salesperson with the High CSI. If the other salespeople don't like it- well start earning higher CSIs *shrugs*
 
The good ones work hard for the ratings, they should be able to get an advantage off of it.
#115 of 171
Re: How to find a good salesman? [biancar] by golic
Feb 25, 2006 (9:26 pm)
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Replying to: biancar (Feb 25, 2006 9:15 pm)

Hey Biancar, when you said you grew up in a small town in Michigan I was waiting for you to hold up your right hand and point where!
 
I am a chicago boy, but spent my summers of me youth in Baldwin and the Ludington area. (Holds up hand and points just below pinky/index finger)
#116 of 171
Re: I think salesman with high CSI should get a badge.. [golic] by biancar
Feb 25, 2006 (9:27 pm)
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Replying to: golic (Feb 25, 2006 9:23 pm)

Not a bad idea. A subtle but attractive lapel pin maybe, if it's the type of dealership where the sales personnel wear suits. Could work for both men and women. Or - what else? Baseball cap too dorky. Tie clip, maybe?
#117 of 171
Re: How to find a good salesman? [biancar] by golic
Feb 25, 2006 (9:28 pm)
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Replying to: biancar (Feb 25, 2006 9:15 pm)

Hey Biancar, when you said you grew up in a small town in Michigan I was waiting for you to hold up your right hand and point where!
 
I am a chicago boy, but spent my summers of me youth in Baldwin and the Ludington area. (Holds up hand and points just below pinky/index finger)
#118 of 171
Re: How to find a good salesman? [golic] by biancar
Feb 25, 2006 (9:30 pm)
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Replying to: golic (Feb 25, 2006 9:26 pm)

(Holds up hand and points to gently rounded area slightly above the wrist, western side of the hand - er, state.)
 
(Also spent my summers in the Great North, either in the Keewanaw or near Glen Arbor, about one knuckle into the pinky. )
#119 of 171
Re: How to find a good salesman? [biancar] by golic
Feb 25, 2006 (9:36 pm)
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Replying to: biancar (Feb 25, 2006 9:30 pm)

Hey, if your bored I just added you to my yahoo IM- sent you a message if you wanna chat.
#120 of 171
Didn't come through by biancar
Feb 25, 2006 (9:45 pm)
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I didn't get it. Anyway, it's late and I'm off to sleepy-time land. Maybe another time.
#121 of 171
Re: How to find a good salesman? [biancar] by rroyce10
Feb 26, 2006 (2:43 am)
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Replying to: biancar (Feb 25, 2006 9:15 pm)

... **Terry, I'm curious, how does a customer politely tell a salesman "You know, I'd prefer working with someone else.......**
 
        You step on his foot .. then look em' straight in the eye and say: "I'd prefer working with someone else......." ..l.o.l...
 
          Probably a better way .. is just grab the sales manager and nicely say "you would feel more comfortable working with someone else, or you two just don't click" and he'll recommend his top guy/gal .... it happens, you don't have to worry about hurting someones feelings if done in a nice way .. plus your there to buy a vehicle and the store wants to sell you one, that's priority #1 .... don't worry about the other stuff ...
 
                                         Terry.

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