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Audi A6 Maintenance and Repair

1203 messages,  Last post on Nov 30, 2009 at 1:44 PM

You are in the Audi A6 Forum. Your Hosts are pat & karens

What is this discussion about? Audi A6, Sedan, Wagon


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#895 of 1203
Re: Audi should be required to remove the Word Customer Care [gabby10] by bossfifty
Aug 04, 2007 (10:47 am)
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Replying to: gabby10 (Aug 04, 2007 10:17 am)

If you need some support on this, contact me.
AUDI USA should be banned from being able to do business in this country.
 
They do not support their customer and, worse yet, treat their dealer network not much better.
 
They have "bob and weave", "ooooh I love a side step" , "not my problem" and "tell someone who cares" down to a science.
 
They knowingly outfitted certain production of the 03 A6 4.2 Quattro with 16 inch wheels and tires (carry over from an A4 design) that did not have the ride capability, steering control and wear characteristics necessary to support the weight of that vehicle. They quietly switched to 17" in a running change that year and have denied that there was ever a problem.
Result for consumer is constant rotation of tires every 3000 miles, redoing alignment every 10,000 and STILL have the tires "cup" and "rumble" about 8-10,000 miles and be worn out at 15,000.
I will be dumping this PIG before warranty expires.
#896 of 1203
Believe Me Audi USA does NOT CARE about Customer Service by gabby10
Aug 04, 2007 (10:51 am)
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I have a 2006 A 6 with a 4.2 it is fully loaded maybe that the issue , my electrical nightmare has been on going since week 2 of taking delivery , it been everything from Keyless start , Adaptive Cruise Control , GPS freeze up or just go black for second or so , gas gauge just drop to empty sometimes it return back to where it was or half way or just stay on empty , my dealer i think has tried everything for me and i do believe that this car is melting down reason for that is my a/c just started to blow extreme hot temp , out of drivers far left vent and the passenger rear vent , at first it was 110 degrees but after several try with he help of Audi Technical help on the phone they succeeded in bringing it up to 180 degrees , it took month plus to get Audi Field tech in to look at it and possibly repair this nightmare , All of the above problems have been back to Audi Dealer no less then 3 times for repair and the heat -a/c took 4 times , I have spoke to every advocate at Audi , it took 65 days to finally get the audi rep to call me it took week and half after that to sit down with him , i can't tell you any more on that because nothing was settle yet but i will advise you all this If you buy any car and it has any service done keep every piece of paper i did and also do not let any dealer say no paper work required they are covering up something , you need paper mine said they send it i never got it so i went back i have 2 pieces of paper that shows that my repair order was some how deleted and that this shows it and states there mistakes i let 5 other times on my keyless start and gps happen and no paper but i made some of my own notes so i am sure if i get to the point we go to mediation i got everything i need , but beware if your audi blows this hot air there is no slow build up it instant , I told the rep the only good part on my a/6 is the shell , everything under it is going bad , , i have had my car 23 months it has been to garage 22 times and friday aug 3 with my meeting with audi rep made it 23 trips so it every month plus my car been down over 120 days most of that this year but you spread it out 5 days a month my car is at the baby sitter Audi Garage , so i pay a lease to have it parked at Audi , i am thankfull for the loaners i have them all but there abused cars and dirty from other customers that are so mad there car is down again , Any one that reads this and can tell me what they think of lexus let me know , I have to agree with some of the Others DON"T BUY AUDI , German are still made they lost the war it there way of getting back .Bad joke but you have to laugh
#897 of 1203
Re: Audi should be required to remove the Word Customer Care [bossfifty] by gabby10
Aug 04, 2007 (12:27 pm)
Reply

Replying to: bossfifty (Aug 04, 2007 10:47 am)

i am with you on not allowing them to sell a car , i just have never in 35 years of buy cars every few years had such a experience , i had problem cars but nothing like this and to call there advocates customer care i finally ask them to never connect me to one woman she must be a kinder garden teacher to be talk to like i am in her school room and explaining chain of command and i have to be patient , i told the audi rep yesterday just this issue alone has been 100 days 4 trip in to shop and i would drive my car between 200-500 miles before it blow burning flesh heat out of vent and i park it till they could get me in , and i ask for things i will not say here what for now but more i read i hope they say no becuase i am going up a notch going to mediation , this audi rep said mediation is really more on automakers side i laugh at him , i can not believe you just said that would you write that down , his response no ,
#898 of 1203
Re: 2005 fuel guage [westham] by gabby10
Aug 05, 2007 (12:36 pm)
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Replying to: westham (Dec 04, 2006 7:24 pm)

i am not sure you even get this message but here goes , have they fix your gas gauge yet , mine is on number 6 and talk about lease and driving loaner , i am into my 23 month of my 36 month lease i have been to the shop 23 times and this week will be 24 to get that gas gauge look at again and also to have them check my key because they just replace that month ago and friday aug 3 2007 i just left audi garage after a talk with a audi rep , and that is job to have do nothing and get a check , any how i was almost home and my gauge drop to empty and then my key low batter lite came on , it allllllllll new , any how going to make my 24th visit next week and i have to return my phone call to maryland attorney general office monday they want to know how my meeting went , so did you ever get your trouble fix , and what else has happen like to hear
#899 of 1203
2006 A 6 update electrical meltdown continues by gabby10
Aug 06, 2007 (6:19 pm)
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as i mention on last post about fuel gauge not working right and low battery light comes on for the keys , today the GPS started it old tricks it would do a blink a black screen just in blink of eye how it draws your attention it like going from day to night mode and back , i was almost home tonight listening to my x m and lost sound , thinking i may have bump something i turn the radio on and off and start and restart car and hit every possible control that may have something to do with it , I had to head to audi dealer so that i could get salesman to verify it so just in case tomorrow it works so i just parked it there and my lady friend came pick me up in her lexus and she said i tryed to tell you don't buy german
#900 of 1203
Re: 2006 A 6 update electrical meltdown continues [gabby10] by kgary
Aug 07, 2007 (2:52 am)
Reply

Replying to: gabby10 (Aug 06, 2007 6:19 pm)

Gabby,
 
The broken English bit is getting old. In addition, we understand that you don't like your Audi. Have you thought about changing the battery in your key fob? Maybe you should trade the Audi in for a new car.
#901 of 1203
Re: 2006 A 6 update electrical meltdown continues [kgary] by gabby10
Aug 07, 2007 (4:49 am)
Reply

Replying to: kgary (Aug 07, 2007 2:52 am)

sorry kgary ,just that frustration level runs so high , battery been change , key been change, every thing that it been in for has been changed not once but a minum of 3 times except for sound issue that brand new , been in talk to audi rep , he not in any capacity to make decsion apparently , and i am told to wait , i loved my car when i got it ,
#902 of 1203
Re: 2006 A 6 update electrical meltdown continues [gabby10] by jeqq
Aug 07, 2007 (5:05 am)
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Replying to: gabby10 (Aug 06, 2007 6:19 pm)

Gabby, years ago I had an Audi lemon. What I learned from my experience was to go to the (BBB) Better Business Bureau and follow their instruction to the letter and file a claim. All other attempts to resolve with Audi were a waste of time. Audi will and must respond to a BBB hearing. Read your state's lemon law, it can be found on the web. Most states have BBB solutions, hopefully yours does too. Your other recourse is to hire a good lemon lawyer and stay away from the ones that work on a contingency basis.
#903 of 1203
Re: 2006 A 6 update electrical meltdown continues [jeqq] by gabby10
Aug 07, 2007 (11:12 am)
Reply

Replying to: jeqq (Aug 07, 2007 5:05 am)

Thank You jegg for your advice , greatly appreciate that , i have contacted maryland attorney general office when going in for 180 degree temps out vent for 4th time , not to be annoying many of readers here audi recieved there letter from a/g office and as of yesterday no response back to them so it been over 3 weeks and as i told them it took 65 days to get a call thanks for the heads up on the lawyer , i truly do think i just got a bad one and for some reason somewhere in middle of management there a road block , thanks
#904 of 1203
here's the link to your state's lemon law by jeqq
Aug 07, 2007 (7:14 pm)
Reply
http://www.dr.bbb.org/autoline/lemonLawJDP.asp

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