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Audi A6 Maintenance and Repair

1210 messages,  Last post on Dec 07, 2009 at 3:03 PM

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What is this discussion about? Audi A6, Sedan, Wagon

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#32 of 1210 RE; Looking for the right car - by zueslewis Oct 07, 2002 (11:48 am)
You're bordering on manufacturer/dealer issues. The manufacturer was buying your car back, the dealer was going to have to do all the work - the dealer gets raped by having to give away an A6 - I can't blame them - it ain't happening.
#33 of 1210 Well, if they were smart by hall42 Oct 07, 2002 (11:59 am)
they would have wanted me to turn around and buy another car from them. Therefore, they not only lost out on one sale but numerous. At 24 years old, I have alot more cars to buy as do my relatives, friends, co-workers, etc. I do blame them; I am confident that they knew the car had problems when they sold it to me.
#34 of 1210 I wasn't talking about the dealer knowing or not knowing by zueslewis Oct 07, 2002 (4:40 pm)
about car problems. I meant the dealer wasn't getting in the middle of ANYTHING after the manufacturer steps in - ain't happening.
#35 of 1210 '02 3.0 cvt lemon.... by marleybarr Oct 08, 2002 (7:05 am)
Hall42,        What exactly were the problems with this vehicle that turned it into a "lemon?" Was it the CVT transmission that caused all the problems?
#36 of 1210 marleybarr by hall42 Oct 08, 2002 (12:08 pm)
It leaked engine oil. They never did figure out what the problem was. Last I heard, the service manager told me that "it was leaking out from everywhere"
#37 of 1210 Dealers lose money on warranty work? by brucec35 Oct 08, 2002 (5:18 pm)
I think that it's a mistake to say dealers lose money on warranty work. They may not make as much as retail off the street work, but we all know that stuff is overpriced anyway. $100/hour for work that we all know is done in half the book rate time....give me a break.   I would like someone to explain to me how a shop at a dealer, able to buy parts at a presumeably lower cost than an independent shop, avail themselves of Audi tech support and training, with a built-in customer base and very little advertising required for the shop itself....can lose money being paid 60% of their regular rate when independent shops have none of the above advantages and MAKE money charging rates not much if any above Audi's warranty rates.   The difference in independents and dealer shops is MANAGEMENT. My experience with most car dealerships is that they're poorly run, have bad attitudes, and a plethora of do-nothings hanging out all the time. The built-in customers provided by warranty work are one reason why they may be so fat, dumb, happy, and lazy. They should be greatful for the warranty work. Otherwise, nobody would use them much at all.
#38 of 1210 Bruce - have you ever seen the books at a dealership? by zueslewis Oct 08, 2002 (5:35 pm)
First, I don't know any dealer that gets $100 an hour for warranty work, save for Ferrari. At the Dodge dealer I worked at, our retail rate was $70, warranty was $51. At Chevy it was $68.50 and $47.   OEM parts cost 2-3 times as much as aftermarket parts. That starter that Joe's Auto Shop gets from NAPA runs $79.95, the OEM version is $250. Also, the parts department has a set profit level (per agreement) for parts and it's usually 10% over cost. That's not profit - that doesn't even keep the lights on.   When you factor in the $51 shop rate - the tech (a good one) gets $22 an hour, insurance and shop supplies take $10 and all but $5-6 of the rest is eaten up in dealer overhead. With parts making 10%, which doesn't cover the paycheck for the guy who hands the part to the tech, there's no money.   I assert my position again.
#39 of 1210 2.7T sport versus standard suspension.... by marleybarr Oct 09, 2002 (3:21 pm)
I was just wondering if anyone has driven the 2.7T w/sport suspension and compared it to the "standard" 2.7T?
#40 of 1210 Follow Up by rlenguyen Oct 09, 2002 (6:34 pm)
Well, I got my A6 3.0 back from being serviced for the rear window problem. The service techs realigned the window guides, but couldn't explain why or how the rear windows got off track. As for zueslewis's response to my ranting of the Integra loaner, I agree that most manufacturers do not even have loaners, but I was not talking about MOST, rather I was concerned only with the luxury level cars. Oh yes, I am a "spoiled" Audi owner because I freak'n deserve it with working hard to get where I'm at today. MOST luxury dealers offer loaner cars and they are at a comparable level to the vehicles that you are driving. Besides, I felt like the dealership should have gone the extra mile considering I only had ownership of the vehicle for only 2 days before experiencing this problem. I talked directly with Audi Corporate (800-822-2834) and was pleasantly satisfied with the cooperation and effectiveness of the Audi advocate in regards to my initial experience. Angela took it upon herself to immediately contact the dealership to make sure my vehicle was completed on time, washed, fueled and the loaner fee waived to give me that extra convenience. She also mentioned that Audi's policy on loaners is exactly what I thought...the dealership should have a comparable audi loaner like an A4. Hey, 40K might not be alot to zueslewis, but it is to me and so I expect a certain level of service. Anyhoo, enough of my ranting and because of Angela, I will still recommend Audi to friends. The A6 is an awesome car in every which way, especially the CVT, and the many compliments I receive on a daily basis makes up (a little) for this initial problem. Hopefully, I'll have problem-free ownership for awhile. Have fun driving to you Audi owners out there!!

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