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Sedans Infiniti G35 Infiniti G35 Maintenance and Repair
2835 messages, Last post on Oct 30, 2009 at 4:11 PM
You are in the Infiniti G35 Forum. Your Hosts are pat & karens
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I just wanted to warn everyone that is in the San Jose, CA area never to take their Infiniti for service at Frontier Infiniti on Stevens Creek. I brought my FX in for it's 30K maintenance. They told me it was done so I picked it up after work. I paid for the service and they said wait a couple minutes while they bring the car out to the front. However, they can't find my keys. They said this apparently happens often and they might have just left the keys in another car. They "tried" to look for the keys for about 20 or so minutes and said it might turn up tomorrow. They made it a big deal that they provided me a loaner car. The dealership said they were going to give me a call the next day. I get a call 11:30AM the next day informing me that my car was no longer in the lot. I was even asked if I had come back to the dealership that same night to pick up my car with my spare (So I'm the victim here and I get accused of taking my car). They "discovered" the car missing AM and it took them 4 hours to contact me. I immediately head over to the dealership to file a police report. They have no clue as to what happened. No internal investigation was done. No camera footage was available. Basically considered the whole matter as between me and my insurance. They were very passive and had poor customer service. I love Infiniti and if you car about your's, I highly suggest don't bring it in to Frontier Infiniti on Stevens Creek (San Jose, CA).
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Replying to: frontierinfini (Oct 28, 2008 2:15 pm) Sounds like an inside job with an employee and or employee associate. This dealership should be 'outed'. They lose keys often? I hope the police gave you some respect at least. Good luck with your new car and my best to you. |
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Replying to: frontierinfini (Oct 28, 2008 2:15 pm) The most effective way for you to tell others about this is to post in our Dealer Ratings & Reviews section. Give it a look. Good luck to you. |
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Replying to: frontierinfini (Oct 28, 2008 2:15 pm) First, I believe your insurance is primary even if the car was stolen off a private lot (the dealership). You may be unpleasantly surprised how low a value your insurance company places on your stolen vehicle. That's a negative economic impact on you when your insurance company settles with you. Second, I'm from MA, and this is a no fault state. My carrier pays me off and allegedly goes after the culpable party if there is one to go after. Your carrier may assess some premium increase to you as a result of this escapade. Because of the size of the loss, they may pay off your claim (you) and then surprise you at policy renewal time with a refusal to renew you. It's not necessarily as easy or as clean as it may appear right now. The vehicle can be replaced. I'd be concerned what this is going to cost out of your pocket to replace the vehicle and what your insurance implications are going forward. Finally, remember that when you go out to finance that new replacement vehicle, the finance rates may not be as favorable as the ones you had on your stolen vehicle. As the other poster said, this may not simply be a case of benign negligence on the part of the dealership or one of their employees where they moved the car and left the keys in it. It may be a matter of collusion as the poster pointed out. And I for one wouldn't want to be bearing the the financial or insurance burden of their negligence, benign or not. Good luck! |
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Hi, I am new to leasing vehicles. Just have a question concerning maintenance on a leased vehicle. Do you have to bring the car back for maintenance to the dealership you bought it from, or can it be any infiniti dealer? Also, can you use an independent mechanic to perform the scheduled maintenance? d If yes, does the dealership typically ask for receipts when you return the vehicle? Thanks
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Replying to: gnight (Nov 15, 2005 4:15 pm) http://www.infiniticare.com |
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Replying to: phantom338 (Oct 29, 2008 12:30 pm) |
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Hi all, I am sorry to post what might seem a trivial message but was hoping someone can give me some feedback. I am looking to purchase a pre-owned automobile and my budget is about 11g dollars. I have not been looking at cars in this class until a friend of a friend told me they had a 2004 G35 for sale for sale for $12,000. When I inquired I found that the car has 71,000 miles on it. It has all the bells and whistles. I have been told the oil was changed every 3,500 miles but they do not have the records. Assuming that the oil was changed regularly and I am going to decide this by the sellers reputation how many miles can one expect to get from an Infiniti G35? I am hoping to get a car that will at least last 100k miles more and am afraid I am pushing it here. However the car is VERY nice! Its this or a Sentra! Should the mileage discourage me? Thanks.
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I have an 08 G35X. Tonight the TPMS warning light came on like I had a low tire. I checked the pressure and everything is OK. Any ideas why the light stays on. Hate to have to take it to a dealer just for that.
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Replying to: legendsgolfer (Nov 11, 2008 5:04 pm) |
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