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Sedans Infiniti G35 Infiniti G35 Maintenance and Repair
2835 messages, Last post on Oct 30, 2009 at 4:11 PM
You are in the Infiniti G35 Forum. Your Hosts are pat & karens
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Replying to: dkm (Apr 23, 2006 2:42 pm) December 12, 2005 Consumer Affairs Department Infiniti Corporate Office 18501 South Figueroa Street Gardena, CA 90248 Dear Consumer Affairs Department, I received the attached letter from Rosyln White in response to my letter of November 24, 2005 which is attached.. Not only I am not satisfied with the service and response I get from my “authorized Infiniti dealership” regarding the premature wear of my brake pads, I am disappointed that she totally missed the point of my three page letter. The noise from my brakes is not my main concern. I believe that this is a symptom or a warning that the brake pads are wearing out. The point of my letter, under the part that says first and foremost brakes are a safety issue. Just for your clarification, not the noise they make, but how they perform and wear and how they are examined by the technicians at my “authorized Infiniti dealership.” The service record that was included with my first letter, indicates that at 8801 miles the pads had 10mm left on them and 2489 miles later, they had 4 mm and needed to be replaced. So rather than pick out the part of my letter that states my brakes are noisy, please address the issue of my brake pads wearing out to the point of wear they needed to be replaced in 2489 miles. This was addressed by Pepe Infinity’s Service Department as they way I drive the car, which is NOT the case. I have been driving my car the same way since the day I took delivery. Why does Infiniti have a Consumer Affairs Department if they are going to send everyone back to the dealer. If the dealer admitted there is something wrong with the car then there would be no reason for me to contact Consumer Affairs in the first place. Again, this is not about the NOISE but the quality of the brake system and the technicians working on it. I have highlighted the important parts of this letter you will be able to pick them out easily. Sincerely,
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Replying to: dkm (Apr 23, 2006 2:42 pm) File #5160798 Dear Mrs. Morandi This listter is on acoordanhce with your recent letter dated November 25, 2005 concerning the brake squeal on your 2005 G35. As you were advised, Infiniti vehicles are not unique to brake squeal, as other manufacturers experience the same concern. Inifinit is in the process of researching compenents and materials that will reduce brake noise. Your local iInfiniti dealership will be advised with the corrective method of repair when it becomes available. However, if you have a concern abou the brake performance, (and not the brake squeal) please call your authorized Infiniti dealership, to schedule an appointment to have your brakes examined and/or repaird, if necessary. Thank you once again for writing and for allowin us the opportunity to review this with you. Sincerely, Roslyn White Regional Consumer Affairs Representative Nissan North America This letter did not respond to my concerns about the brake pads wearing out at 11,000 miles or the fact that they had been replaced. When I called Roslyn, I asked her if she even read the rest of the letter. |
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I sympathize with you. I have a 2003 and am on my third set of brakes and rotors (34,000 miles). This has irritated me enough to put a down payment on a lexus ES350. I usually keep my cars for 10 years but this is the first time I'm getting rid of a car after 4 years. If you think paying $168 is bad wait until you have to put rotors on too. Be prepared to shell out $587 every other time you have to change the pads. I spoke to an infiniti consumer affairs specialist and told her I probably won't keep the car because of this. She told me good luck with your decision. I only wanted them to cover my pads and rotors but I was over the time limit. Some good will on the dealer's part probably would have made me consider keeping it but now I feel I am making the right decision. I know everybody can't do this. I guess if I loved the car more I would probably try to stick it out but with the lousy gas mileage, adventurous handling in the snow, I need something that I will feel is reliable. Is the lexus ES 350 it? I have no idea but if I'm going to spend my money on maintainence I think that the wearable item should last longer. The arrogance of Infiniti astounds me. I think if more people protested by getting rid of their cars they might get the message but I know that isn't always possible. I have a recall coming up with the gas tank. I will also mention to them the bushings making a metal on metal sound. That will probably be a recall also. They didn't engineer this car very well, unfortunately we the consumers are going to have to pay for it. I for one will not be one of them. |
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Replying to: dem739 (Jun 10, 2006 6:41 pm)  ! I had the brakes done with real Infiniti pads for $270 ($C) at a brake shop down the street, complete with machined rotors. The brake guy even phoned the dealership to say there must be a warrnty issue - he was then corrected, this is not an issue with Infiniti. At very least I will get my pound of flesh from many at Infiniti - brutal!
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Replying to: kat23 (Jun 07, 2006 6:43 am) After 11 attempts, 2 dealers, and lots of grief, Infiniti is going to repurchase my car (plus tax etc. minus wear & tear). They were not able to determine the intermitent source of battery drain - even after they experienced the problem in the shop! : ) Contact the BBB Autoline (Arlington VA). I pled my case to the local Arbitrator (whose decision is binding - only if I want it to be!). BBB was excellent. Very positive experience.
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Replying to: dem739 (Jun 10, 2006 6:43 pm) |
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Replying to: sezra76 (Jan 14, 2006 1:27 pm) Has anybody had any problems like this?? The noises seem to come from the two rear windows mostly, but now has moved to the front passenger window as well. It has become like Chinese water torture....all I hear when I'm driving my car is the creaking, above the radio and everything. Before I trade the car in and buy a new one (yes, it is THAT bad and annoying) I want to try to fix it. Any suggestions!? |
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Replying to: carguy19 (Jun 12, 2006 10:02 pm) I called Infiniti Consumer Affairs and told them that I wanted someone to give me a credible explanation of why the battery dies. Not holding my breath...... |
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Replying to: area123 (May 17, 2006 6:00 am) |
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Since I have made numerous complaints to Infiniti Consumer Affairs about my front tire feathering, and I am on my third set of tires, I have come to the end of the line for tolerating the lousey issues, with tires, brakes, and paint. The front suspension/alignment issue with the negative camber that can't be adjusted resulting with inner front feathering is the last straw for me. My car has been aligned constantly and is always withing the "manufacturer's specs". The 350Z has the same issues and a TSB was issued which did nothing to resolve the problem. For me, I am planning on dismounting, flipping, remounting, rebalancing, and switching my front tires from one side to the other. This will give me enough time to get some mileage out of my front tires before they are junked. By the way, I have 2,000 miles on my Avons, and the fronts are feathering badly. I am planning on making it through to December so that I might purchase an 07 Lexus GS350. I've tried Infiniti and for me have had enough. Don't get me wrong, I love the G35 Coupe if it were not for these issues and poor customer relations to fess up to problems instead of dismissing them as "car is functioning as designed". By the way, this is after 3 years of ownership and only 15,000 miles on my car. At least I will get a good trade in value for the low miles. In the meantime, I'll hang in and maybe there might be some resolve with the front suspension on these cars. Am I dreaming?
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