Edmunds.com | Inside Line | Auto Observer Your Account | Help | Directory
You are here:
![[F]](http://a332.g.akamai.net/f/332/936/12h/www.edmunds.com/media/townhall/webxicons/site.gif){kind=small}
Forums
Sedans Infiniti G35 Infiniti G35 Coupe
2820 messages, Last post on Mar 29, 2009 at 10:15 AM
You are in the Infiniti G35 Forum. Your Hosts are pat & karens
|
Replying to: bigairnut (Apr 19, 2006 5:37 pm) |
|
|
Replying to: ktabel01 (Oct 13, 2008 2:53 pm) rbuckley  bancroftbag.com Ruthie |
|
|
Replying to: ktabel01 (Oct 13, 2008 2:53 pm) Sounds like you got the car used, so the first thing I would check is if the car had the front fascia repaired, repainted, or replaced before you got the car. Any auto body shop can confirm this. The fascia, if original, should have the VIN number located on the underside that matches the vehicle. If Nissan did the repairs, done deal, maybe. Nissan is where I get my collision work done; so there's no discussion who did what and when. If Nissan did not do the collision work, the warranty states Nissan is not reponsible for collision damage (repaired) or issues arising from an accident. If Nissan replaced the fascia and did the repaint, you are in luck. That being said, consumers have been battling paint quality issues with virtually every manufacturer since the invention of the automobile. Personally, I successfully went down this road with Ford. Where individuals may have gotten stonewalled, collective complaints to the dealer and manufacturer, BBB, and states' attornies general offices have gotten action. Infinity G35 owners (03-04) can recall brakes that required replacement rotors and pads in as little as 7K-14K miles. Infinity capitulated and warranteed brakes for 3yrs/36,000 miles, sent letters to owners, reimbursed those who ate the repairs before Infinity bellied up, and actually asked about the brakes when I would bring my car into the dealer for other stuff. Cage rattling works, albeit sometimes slower than we would like. For your paint issue, the warranty coverage in your owners manual is a start. New Vehicle Limited Warranty. Defects in materials and workmanship. Panel Corrosion Limited Warranty. The exclusion for paint: accident, collision damage, environmental damage. If the fascia has not been repaired (and painted) or replaced (and painted), you've got a leg to stand on. Simply, the paint and/or process was defective from Nissan. "No, I didn't park the car at the bottom of the ocean, or in the aviary at the zoo, or in Chernobyl USSR." What most people do is get really angry and emotional (I would/have). Just don't show that too much when at the dealer. Better approach is to show a businesslike determination and execution of a written plan of action communicated with clear expectations with a timetable/drop dead date. Go through the recommended channels for arbitration, starting at the dealer, zone rep, etc. If the dealer and/or zone rep isn't hitting the/your timetable, kick it upstairs at Nissan. No satisfaction or more stonewalling within your specified timeframe, file a complaint with both the BBB and the attorney general (warranty fraud I believe) in your state. There are statuatory timeframes, channels, and "number of attempts to gain satisfaction" that give the dealer and the manufacturer an opportunity to settle matters amicably. Everything confirmed by you in writing (and retained by you) and copying the next folks up on the food chain. All correspondence certified, receipt requested. Document all discussions, both in person and over the phone. Confirm in writing. He who writes history makes history. If you get that far, once the hand grenades start coming back over the wall according to the timetable you communicated, Nissan will have to make a decision. It's now costing them time, money, and image. Don't quote me on this.....never got that far with my paint issue with Ford.... but the attorney general takes your complaint and sends Nissan an inquiry with a deadline response date, along with your written complaint, your previous correspondence documenting days, dates, people, titles, and discussion content of your attempts to rectify the issue. When things start to get messy and Nissan realizes you are not going away but rather seem to be accelerating the process and turning up the heat, good things are more likely to happen. Small claims court is another option. Finally, only you can decide if the $500 correct repaint on the fascia is worth the time and aggravation. It is to some who bought a $40,000 (sticker) entry luxury vehicle and expected the paint to hold up for at least 4 model years. Nothing less. That's not only not too much to ask. It is to be expected. Good luck, and keep us posted.
|
|
|
Replying to: pscheid (Oct 14, 2008 9:25 am) |
|
here are some pics. Waiting to hear from the dealer. that's my pinky for size reference. The most worrisome for me are the signs that it is blistering quite a bit around several of the areas already gone, signifying that this is coming from underneath and will worsen quite rapidly. 
|
|
|
Replying to: ktabel01 (Oct 18, 2008 9:05 am) 
|
|
|
Replying to: ktabel01 (Oct 18, 2008 9:11 am) 
|
|
|
Replying to: ktabel01 (Oct 18, 2008 9:12 am) 
|
|
|
Replying to: ktabel01 (Oct 18, 2008 9:13 am) 
|
|
|
Replying to: pscheid (Oct 14, 2008 9:25 am) Ruthie
|
|
You are here:
Forums
Sedans Infiniti G35 Infiniti G35 Coupe
New? Join Now!
Forum Tools
Search Forums
Browse by Vehicle
2008 Infiniti G35
Browse by Board
Browse by Topic
Today's Chats
