Last post on Dec 06, 2013 at 7:58 AM
You are in the Sedans
What is this discussion about?
BMW 3 Series, Infiniti G37, Acura TL, Lexus IS 350, Mercedes-Benz C-Class, Cadillac CTS, Volvo S60, Audi A4, Acura TSX, Car Comparisons, Sedan
#11393 of 16984 Re: Check CR Reliability History Charts [ivan_99]
Aug 23, 2010 (10:32 am)
Our 3 transmissions that failed were automatic. I don't know about the 2006s though.
I agree with the poster who said that all brands have their problems, quirks and nuances. How the manufacturer resolves these problems is what is crucial.
I complained for 5 years about the transmission in my TL, Acura only performed a jet kit quick service of some sort. That's it. Complained constantly about the other 2 also that went out. Acura refused to replace these unless they went out during the warranty period.
My daughter drove the TL and constantly called me worrying that she would not make it to her destination and would break down on an expressway. This eventually happened.
Acura could have replaced this transmission with a rebuilt one and that would have satisfied me but they chose not to do so,
An Acura rep in California named Ingrid took 11 days to tell me they would pay for 10% of the repair after the TL trans went out. That was insulting and waiting 11 days was inconsiderate at best.
My 2004 Infiniti G35 had a well known problem with the brake pads wearing out prematurely. However, they were proactive. After I had 35,000 miles on the vehicle they contacted me and put 4 new pads and new front rotors on the car at their expense. They even gave me a free loaner and an oil change.
At 68,000 miles I took the G35 into Infiniti of Ann Arbor and reported that rear rotors may need turning. I mentioned the pads and rear rotor replacement from 3 years earlier. They called Infiniti and gave me 4 new pads, turned the front rotors and replaced the rears at no cost. Incredible.
Last month, we took my wife's 2007 G35 to this dealership with 40k miles on it for a front rotor turning. The service advisor said they just received a TSB indicating that a problem with the front splash guards may have caused warping of the front rotors. They replaced the front splash guards and turned the front rotors at no cost.
This is truly great service. This is what we experienced with Infiniti.
Disregarding constant complaints and arrogance is what we got from Acura, in addition to 3 blown transmission between my brother and us.
None of us ever towed a thing nor did we abuse the Acuras in any way.
Acura is not proactive and Infinti was for us.
Acura should learn from the lessons re the Camry and Lexus models. They ignored and covered up the problem and look how it affected them.
By the way, I purchased a new Nissan Altima for my daughter on Friday.
#11394 of 16984 Nissan/Infiniti Poor CS
Aug 23, 2010 (11:14 am)
When I got my new Maxima last year, the auto up features on the front windows did not work at all. After two visits to the Nissan stealers and being told they worked fine and that it was MY FAULT they wouldn't go up in the way I was pushing the button, I called Nissan Consumer Affairs. I reported the problem to them, and without even asking me any details, they too tried to blame me and say I was not pushing the button correctly. They then went behind my back, called the stealer where I took the car and then called me back saying they talked to the stealer and they couldn't find anything wrong.
About a week went by and I did some of my own research online and found a TSB put out by Nissan for the auto-up feature not working on the Maxima and what needed to be done to correct it. Printed out the TSB and took it into the stealer on the third trip, gave them the paper and threatened to get the stealership owner involved if they did not address the issue.
Suffice it to say, third time was the charm on such a ridiculously non-complicated issue that both the Nissan stealer and Nissan Consumer Affairs could have addressed but do to their idiotic and poor customer service I was dismissed and blamed for my warranty problem.
Doesn't get any worse then that. Never have had Acura stealer blame me for a warranty or issue on my vehicles yet.
I've got 2 or 3 more issues I could describe but this specific one above is enough to illustrate my point.
#11395 of 16984 Re: Check CR Reliability History Charts 
Aug 23, 2010 (11:15 am)
You know why you didn't have any troubles with Infiniti in regards to your brake and rotor issues, b/c I went through the same thing with them on my 2005 FX35. Every 10k miles, I had to have my brakes replaced and rotors resurfaced b/c how poorly they were made/grinded together. When ever I applied the brakes, I had this terrible grinding/shimmy through the pedals and wheels, which always indicated to me I was nearing the 10k mile mark for another Infiniti stealer visit.
Luckily it was all covered under warranty which I never could understand b/c most automakers consider brake/rotor wear a normal wear and tear item which is not covered under warranty. Come to find out, there were multiple class action lawsuits against Infiniti for poor brake/rotor problems that people with early year G35 and FX35/45 vehicles had. Infiniti was not covering the brakes and rotor repairs even for people that had their brakes and rotors shot to hell after only 6-7k miles on them. Enough people sued and Infiniti was forced to settle and cover the brake and rotor repairs under warranty. It wasn't until Infiniti was forced to do the right thing that they actually stepped up and did it!
Thats the reason why all those issues you had were covered under warranty at no cost to you. Enough people had problems and sued to get that stuff covered. Shame is, Infiniti continued to put poor quality brake/rotors on their vehicles all the way up to 2008 models. I've only recently seen signs that the issues on their models have changed with a changed to better quality brake/rotors on their 2009+ models and the frequency and occurrence of brake/rotor issues has dropped dramatically since the change in parts in 2009!
#11396 of 16984 Re: Check CR Reliability History Charts [xeye]
Aug 23, 2010 (11:16 am)
I had the same problem At North Hampton Acura. The Manager was under the impression I was selling my RSX Type S and untill I sold it I was no where. He said to me I wasn't ready to deal. He was a turkey from MA. (arrogant)
I had $33000.00 in my checking account my wife was looking to buy a TSX. What a nut case, he got upset because I liked a RSX and wanted to try it out.It was a 2006 used. He thought I was poor and needed a loan.He asked me if I was upside down on a loan.
I got peeved and went 8 miles down Route #1 and bought my wife a new Lexus.I did have to pay 5 % sales tax in ME and I think $1200.00 in excise tax also.
Prime Motors of Maine owns the place I guess they sold out in MA and bought half of the auto mile in Saco, ME I'd stay away from them.
#11397 of 16984 Re: Check CR Reliability History Charts [smarty666]
Aug 23, 2010 (11:26 am)
Infiniti stepped up with me and replaced a second set of pads and rotors. The terms of the class action suit did not require this nor were they required to do anything on the 2007 Infiniti.
That is the difference between Acura and Infiniti in my experience.
I am commenting only on my experiences with these 2 companies. I
Infiniti has resolved their issues. Has Acura?
If you checked my other posts re this issue, my extended family was about as loyal to Acura/Honda as anyone in this country. I owned a total of 8 Honda/Acuras, my parents owned 2, and my 3 brothers owned a total of about 10. My brother worked for Enterprise Car Rental and purchased over 50 Hondas from our local dealership.
My driveway looked like a Acura/Honda dealership at Thanksgiving.
You would think that Acura would be a little accomodating and pay for half of my transmission repair. It might have cost them $1,000.
My brother is shopping for SUVs as we speak and he has eliminated Honda/Acura in his search. I just bought an Altima Friday for my daughter. My other brother is looking for a sedan and has also eliminated this brand.
That's 3 lost sales in 3 weeks and more lost sales are forthcoming.
Good move Acura.
#11398 of 16984 Re: Check CR Reliability History Charts [ivan_99]
Aug 23, 2010 (11:34 am)
Is that transmission a manual or auto?
I thought all the tranny failures for Honda/Acura were related to the Auto.
My 100K miles on my '05 Acura TL is an automatic. The car has been rock solid from a reliability perspective.
#11399 of 16984 Re: Check CR Reliability History Charts 
Aug 23, 2010 (11:43 am)
I'd suggest you re-read the class action lawsuit b/c it DOES REQUIRE them to replace the brakes and rotors on the opposite axle to the drive under warranty! Since the G35 and FX35 in my case, was RWD, this covered the front brakes/rotors. I had them replaced and resurfaced for free at 10k, 20k, 30k, and 40k. Thats four times! When the rear brakes/rotors started having troubles at 20k, was told by TWO SEPARATE Infiniti stealers that, "oh, the rear's were not covered under the class action suit b/c the vehicles were RWD!" Called Infiniti headquarters who only confirmed what the stealers told me and despite all my problems with the fronts, even though I was still under warranty would do nothing to help pay for the rear brakes/rotors.
Yeah, great customer service! Infiniti does not step up to the plate when it truly matters! That is why they are ranked at the bottom of the luxury customer service list by JD Power!
No matter what automaker, you shouldn't be having brake/rotor issues at those kind of low miles anyway if they are made and put together properly. What is sad is that Infiniti could not step up to the plate until being legally forced to and actually had the nerve to tell 2003-2006 G35 and 2003-2006 FX owners that they had to pay out of pocket for brakes/rotors being shot at 7-10k miles as NORMAL WEAR AND TEAR!
We used to have a lot of Nissan/Infiniti in my family, like you did with Honda/Acura and none so far have gone back to Infiniti and replaced them with Acura's, Lexus's, and BMW's.
#11400 of 16984 Torque steer in TL
Aug 23, 2010 (11:42 am)
I test drove the new TL last year
The torque steer in the TL was so bad that I felt that I affected my control of the vehicle when it was driven aggressively.
The TL tries to portray itself as a performance luxury car but it can never be a performance car with all the torque steer. If you never drive in a sporty and aggressive manner then the torque steer will not matter. But if your hoping to have a fun vehicle to drive, there are much better choices out there.
A car with this much power cannot effectively use the front wheels for steering, handling and delivering power to the front end.
I found the handling way too jittery.
#11401 of 16984 Re: Torque steer in TL [duke39]
Aug 23, 2010 (11:46 am)
I've felt some torque steer but nothing to the dramatic extent your describing. It is easy to compensate for by just having two hands on the wheel when accelerating fast. Its not perfect but its not terrible either. I have the 3G Base so I can only speak for that vehicle. The Type-S had the bigger engine and displacement so I assume maybe that could have more severe torque steer.
One thing I give Nissan credit for in the new Maxima, is they have virtually eliminated torque steer. A pretty impressive feet for a car with 290HP/261 lbs of torque in a FWD set-up. I have felt little to none under brisk acceleration since having it. Can't speak for the new TL since I don't have one if Acura was able to improve upon that compared to the last Gen TL.
#11402 of 16984 Re: Check CR Reliability History Charts [smarty666]
Aug 23, 2010 (12:03 pm)
My point was that Infiniti made several repairs to our vehicles after the warranty expired and well after any mandate required them to do.
Acura did not. Their refusal to equitably share in the repairs of the transmission occurred after we presented, in wiriting and in great detail, our documented complaints over 5 years on this transmission.
This is my experience. Yours may be different. It seems we are both "car guys" with differing experiences who can engage in lively discussions but with different opinions.
Acura is clearly having sales problems with their TL. That is not in dispute. Hopefully these discussion are read by them and they can return Acura to their prior level of quality and desirability. Hopefully Acura, Infiniti, BMW, et al read these posts and attempt to improve their transmissions, brakes, engines etc and provide better and safer cars for their customers.
Loyalty is important to me and my extended family and it should run both ways. I'm sure you feel the same way.