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VW Touareg SUV

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#1861 of 2207 VW SERVICE SUX + THEY LIE! by bcj2 May 17, 2004 (4:59 pm)
After owning an Acura + Lexus, I purchased an Toureg w/ Nav, PP2, xenon, park assist + air suspension.   After 5 days, the airbag light came on. I took it to the dealer who gave me a VW Golf loaner in which 1 of the service guys seemed to use as his ashtray. They said they had to order a passenger side airbag + asked if I wanted to keep the loaner until it came in - no thanks!   I called last week to check on the part + was told they'll check + call me right back. After not hearing anything for 4 days, I called back + was told they needed to check + would get back to me. An hour later they called + said it will take 7-10 business days to come in but if I wanted, I could pay $30 to have the delivery expedited. Again, no thanks!   I emailed customer service vw.com. A very nice lady called me the next day + said she'd look into the situation + talk to the dealer + try to get me a toureg loaner. She said she's call me back by the next day. That was 3 days ago.   Finally, when I talked to the service manager at my dealer today about my airbag, I mentioned that my remote control had a range of 5-10 feet. His response was that it's something to do w/ our area of Richmond, VA and VW in general. He went on to explain that VW must use a radio frequency that doesn't work well in our area since reduced range is a problem w/ all VW's in our area of Richmond but that the range works well outside the city. Based on everything I've read, this is a bunch of BS!   My 1st reaction when my wife suggested spending ~$45,000 for a VW was "no thanks." I'd rather buy an RX330 or MDX . . or even an Aviator (I also have a Navigator). I should have gone w/ my initial reaction. Never again will I buy another VW. VW will probably learn the hard way that you can't treat Toureg or Phaeton owners like Golf or Beetle owners (no dig intended). Replies to this message: sebring95 (May 18, 2004 3:10 am) markcincinnati (May 18, 2004 10:06 am) sebring95 (May 18, 2004 10:54 am)
#1862 of 2207 bcj by tidester HOST May 17, 2004 (6:28 pm)
He went on to explain that VW must use a radio frequency that doesn't work well in our area since reduced range is a problem w/ all VW's in our area of Richmond but that the range works well outside the city.   Did he REALLY say that?? WOW!   Please inform him that the laws of physics are the same everywhere - at least according to Albert Einstein!   tidester, host
#1863 of 2207 Re: VW SERVICE SUX + THEY LIE! [bcj2 #1861] by sebring95 May 18, 2004 (3:10 am)
Replying to: bcj2 (May 17, 2004 4:59 pm) That sounds about right. You really have to shop around for a VW dealer, they're NOT a luxury dealer regardless of what they charge for the cars. From what I've seen, most are marginal at best. That being said, my Jetta TDI has never been to a dealer in 80k miles. Oh, it's had a few problems here and there, but I find other ways to have the vehicle serviced/repaired. I wouldn't let my closest vw dealer work on a bicycle. But VW makes a few vehicles that just really appeal to me so it may be worth dealing with their "problematic" service techniques. The Touareg V6 and V8 are not worth it to me, but I think the V10 TDI may be. I probably won't keep it outside the warranty period anyway and as long as I'm not paying for their incompetence, I can put up with it. Replies to this message: markcincinnati (May 18, 2004 10:06 am) sebring95 (May 18, 2004 10:54 am)
#1864 of 2207 Re: VW SERVICE SUX + THEY LIE! [sebring95 #1863] by markcincinnati May 18, 2004 (10:06 am)
Replying to: sebring95 (May 18, 2004 3:10 am) Wow, quit beating around the bush, be direct -- what do you really think?   Are VW dealers REALLY this awful?   I'd like to take a moment of silence and reflect upon my good fortune to have had my current wonderful Audi dealer (owned by a VW Audi goup) since 1977.   Ommmmmm Ommmmmmmm Ommmmmmmmmmmmm.   Somebody must have the cookbook somewhere that establishes dealer standards -- yes? So VW dealers really just ignore the corporate mantra?   Ommmmmm Ommmmmmmm Enlightenment! Replies to this message: sebring95 (May 18, 2004 10:54 am)
#1865 of 2207 Re: VW SERVICE SUX + THEY LIE! [markcincinnati #1864] by sebring95 May 18, 2004 (10:54 am)
Replying to: markcincinnati (May 18, 2004 10:06 am) If only the Audi dealerships rubbed off onto the VW dealers, that'd be great! Sort of like Lexus and Toyota. Lexus dealers bend over backward, toyota dealers.....well it's sorta the other way around. At least some of them. I drove Camrys for upwards of 10 years and 350k miles. One honest one within 100 miles of me.   My Audi dealer is great. The VW dealer on the other side of town is a MB, Jag, Porshe, VW combo and they're terrible regardless of what brand they're servicing. Next closest VW dealer, I couldn't get through a telephone call without getting mad. 3rd closest VW dealer is responsible for pillaging a fellow TDI owner I recently met. 4th closest I'm going to find out soon as I just got a recall notice on my Jetta. Stay tuned, if they have a Touareg TDI I'll drive that while they perform the inspection that I could do myself.
#1866 of 2207 Great VW Service by mmee1 May 18, 2004 (11:55 am)
I've said it before, I think with the Touareg it is really important to shop the service of the dealer you're buying from even more than you shop the price.   I have a Touareg and an Audi. Took both in for service recently at their respective dealerships. Similar exceptional treatment at both.   I've developed a contact in my Touareg service department. She makes an appointment on my schedule, the work is complete and quick and the car was returned washed. The waiting area has ESPN, an internet hot spot and fresh coffee. When I went to sign for my car, they handed me a rose as a thank you for my visit. That evening my wife got a rose, just cause I was thinking about her. I don't know what more I could ask for out of a dealership.   I have to drive an extra half hour because my local VW dealer's service area seemed, shall we say, less good. Shop the service center.
#1867 of 2207 VW SERVICE SUX + THEY LIE! by bcj2 May 18, 2004 (1:23 pm)
I previously owned a 2000 Audi quattro + loved both the car + the dealer service. In Richmond, 1 VW dealer is just a few miles away while the other is about 45 mins 1 way in traffic. You can definitely tell the difference between a luxury dealer like Lexus, Acura, Audi etc compared to VW. My thought is that people spending $40k+ on a veh expect better treatment for service. If we don't get it, we'll take out business elsewhere. Unless VW shapes up, they've lost my business for good.   By the way, the dealer suddenly got in an airbag this afternoon. We'll see how it goes w/ svc tomorrow - i'll mention the remote range again
#1868 of 2207 mmee1 by avery1 May 18, 2004 (3:38 pm)
Who is your dealer?
#1869 of 2207 Avery1 by mmee1 May 18, 2004 (8:04 pm)
I guess I can say a dealer name here as long as I do not list individual names. My dealer is Bob Lewis VW on Capitol Expressway in San Jose, CA.
#1870 of 2207 VW Touareg Mileage Advertising Discrepancy? by mikeri2 May 20, 2004 (6:21 am)
VW's website claims that the V6 AWD 2.3l model gets 18/26 mpg, yet the EPA, KBB, and Edmunds sites claim 15/20 mpg.   Which one is right? Who's lying?   I'm seriously considering one of these.   Also... Will the 2005 be worth waiting for? Any anticipated improvements? Hybrid?   Thanks in advance Mike Replies to this message: sebring95 (May 20, 2004 7:07 am) panzer (May 20, 2004 7:26 am)

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